Retail Business Manager

Hiring for Retail Business Manager for fast growing Jewellery Brand

Location : Mumbai

CTC: 12 LPA

Roles and Responsibilities

Key Responsibilities Retail Operations & Store Management-

operations of all retail stores.- Implement SOPs for store operations, sales, inventory,

billing, and customer service.- Ensure smooth store openings, staffing, onboarding, and

training.

Sales Leadership-

performance and implement strategies to increase conversion, ASP, and UPT.- Develop

sales incentive structures.

Customer Experience-

Handle customer escalations and ensure customer delight.- Build CRM strategies for repeat

purchase and loyalty programmes.

Team Leadership-

performance reviews and create growth paths for retail teams.- Create a culture of discipline,

accountability, and customer-first attitude. Inventory & Merchandising- Monitor inventory

levels, stock movement, slow/fast-moving SKUs.- Coordinate with supply chain for

replenishment and forecasting.- Ensure high-quality visual merchandising aligned with

brand identity.

Expansion & Strategy-

contractors, and vendors during store setup.- Create annual retail business plans and

budgets.

Skills & Qualifications Must

(preferably jewellery or luxury).- Strong leadership and multi-store management experience.-

Excellent communication and customer service skills.- Understanding of visual

merchandising, inventory planning, and P&L.; Soft Skills- Ownership mindset- Problem-

solving ability- People leadership- Data-driven decision-making- Strong execution and

follow-up