Job
Description
We are looking for a passionate and experienced leader to join our team as Restaurant Manager for our store. As a Restaurant Manager, you will be responsible for overseeing all store operations, delivering exceptional guest experiences, and driving team performance. This is a strategic leadership role with a direct impact on brand reputation. Job Position: Restaurant Manager (Full Time) Job Location: Pune Essential Skills for your mission: Leadership Excellence: Inspire, mentor, and lead a team to exceed operational goals and deliver world-class service. Operational Management: Take full charge of store operations - including shift transitions, inventory, and compliance with SOPs and brand standards. Guest Experience: Cultivate an outstanding guest-first culture and resolve issues quickly to maintain high service standards. Coffee Expertise: Deep understanding of coffee, brewing techniques, and beverage presentation to elevate product quality and staff knowledge. Financial Acumen: Drive profitability by managing budgets, controlling costs, and achieving sales targets. IHM Graduate Preferred: Candidates with an IHM background and a proven track record in high-volume coffee environments will be prioritized. Communication & Training: Lead clear communication across shifts, deliver effective training sessions, and nurture continuous improvement. Health & Safety Compliance: Maintain the highest hygiene and safety standards, particularly important in airport environments. Once you are here, you will:Team Leadership Manage, coach, and inspire a team of 10-15 crew and shift leaders. Plan schedules, manage staffing, and lead team briefings. Conduct performance appraisals and handle escalations. Guest Experience Ensure consistent execution of the Tim Hortons guest experience. Resolve customer concerns promptly and professionally. Maintain an inviting ambience aligned with brand guidelines. Operations Management Own daily operations: opening, closing, shift transitions, and reporting. Monitor and analyze sales, labor, and inventory metrics. Ensure all airport regulations and brand compliance requirements are met. Inventory & Maintenance Maintain optimal stock levels, conduct inventory audits, and report discrepancies. Oversee functionality of equipment and liaise with maintenance vendors. Why should you work with us? Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments.
