JOB RESPONSIBILITIES HR Policy and Compliance Develop and implement HR policies and procedures that adhere to labour laws and regulations and align with the company's values and objectives. Ensure operational compliance with all applicable labour laws and regulations; and stay abreast of changes in employment law and industry best practices. Liaise with and maintain good relations with the Labour Department and officers. Manpower Management Perform branch wise manpower planning and scheduling to ensure availability of adequate workforce to achieve organisational objectives. Maintain manpower budgets for each outlet. Talent Acquisition Develop and implement recruitment strategies to attract quality candidates for various positions (front-of-house, back-of-house, management). Utilize various recruitment channels (online job portals, culinary training institutes, labour contractors, industry contacts, social media, employee referrals etc.) to source candidates. Conduct interviews, assess candidates' skills and experience, and make hiring decisions. Ensure to provide a smooth and positive candidate experience. Ensure that employees are hired only after thorough background verification. Manage the onboarding process for new hires, ensuring they receive proper induction and orientation. Training and Development Identify training needs and develop programs to enhance employee skills and knowledge. Conduct soft skills and basic development training, like personal grooming, hygiene, workplace safety and company policies for employees Coordinate and organise technical training sessions on various topics, including customer service, food safety, restaurant and personal hygiene. Performance Management Implement performance management frameworks (by developing and monitoring employee Key Result Areas (KRAs) / Key Performance Indicators (KPIs) to evaluate employee performance and provide constructive feedback. Review and approve monthly incentives of employees. Employee Relations Foster a positive and productive work environment by addressing employee concerns, resolving conflicts and promoting effective communication. Manage employee relations issues, including disciplinary actions and performance improvement plans, ensuring compliance with labour laws and company policies. Develop and implement employee welfare and engagement programs. Conduct workplace inspections to monitor compliance with safety regulations to ensure workplace safety. Conduct exit interviews to gather feedback and identify areas for improvement. Others Ensure employee records are accurately maintained Sand ensure confidentiality of sensitive information. Coordinate and administer staff accommodations and ensure compliance of safety regulations and hygiene standards. Engage and coordinate with HR related third party service providers from contracting to exit stage. JOB REQUIREMENTS AND SKILLS Proven experience as an HR Manager, preferably in the restaurant or hospitality industry. Strong knowledge of Labour Law and HR best practices. Strong understanding of recruitment best practices and techniques. Ability to speak Hindi is mandatory. Proficiency in HRIS and payroll systems. Proven team management skills. Excellent interpersonal, communication, leadership, decision-making, conflict- resolution and problem-solving skills. Ability to work independently in a challenging environment and manage multiple tasks and priorities simultaneously. Ability to work under pressure, prioritize tasks, and meet deadlines. High level of integrity, confidentiality, and professionalism. High attention to detail and accuracy. WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS Bachelor’s degree in human resources management or related field; master’s degree or certification is a plus. At least 5 plus years’ experience as an HR Manager, preferably in the restaurants or food and beverage industry. Familiarity with various recruitment channels, including social media, online job boards, Job fairs and employee referrals. Experience in conducting training and development programs. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Weekend availability Education: Bachelor's (Required) Experience: Hospitality: 5 years (Required) Language: Hindi (Required) Work Location: In person
KEY RESPONSIBILITIES AND ACTIVITIES Store Ensuring upkeep of store and compliance to cleaning schedules Raise purchase requests based on re-order levels for rm, packing materials (pm) and cleaning materials (cm) Raise Goods Inward Note (GIN) of materials coming into the store (purchases) Ensuring compliance to storage standards and guidelines based on first in first out (fifo) Monitor and record all issues from the store Ensuring Issues are as per fifo Monthly stock taking of rm, pm and cm Periodic stock taking of Semi-finished Food (sff) Raise production request of sff based on minimum/maximum quantity Data Entry Enter all STOs – to outlets, central kitchen and staff consumption on daily basis Prepare daily Bill Of Material for all outlets Cleaning and maintenance Implementing and coordinating periodic cleaning as per cleaning schedule Ensure compliance to hygiene and safety standards in store and premises Periodic checking and maintaining cleaning checklist Periodic maintenance and upkeep of cold room and blast chiller Reporting Verification of Items coming into the store - GIN reports - fortnight Dispatch of items to outlets – STO / Delivery notes – Daily Cleaning checklist – Weekly & Monthly Stock variance report – Monthly STO vs GIN variance report – Weekly Quarterly stock of utensils, cooking vessels, dispatch containers etc. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Weekend availability Experience: Restaurant: 4 years (Required) Work Location: In person
KEY RESPONSIBILITIES AND ACTIVITIES Store Ensuring upkeep of store and compliance to cleaning schedules Raise purchase requests based on re-order levels for rm, packing materials (pm) and cleaning materials (cm) Raise Goods Inward Note (GIN) of materials coming into the store (purchases) Ensuring compliance to storage standards and guidelines based on first in first out (fifo) Monitor and record all issues from the store Ensuring Issues are as per fifo Monthly stock taking of rm, pm and cm Periodic stock taking of Semi-finished Food (sff) Raise production request of sff based on minimum/maximum quantity Data Entry Enter all STOs – to outlets, central kitchen and staff consumption on daily basis Prepare daily Bill Of Material for all outlets Cleaning and maintenance Implementing and coordinating periodic cleaning as per cleaning schedule Ensure compliance to hygiene and safety standards in store and premises Periodic checking and maintaining cleaning checklist Periodic maintenance and upkeep of cold room and blast chiller Reporting Verification of Items coming into the store - GIN reports - fortnight Dispatch of items to outlets – STO / Delivery notes – Daily Cleaning checklist – Weekly & Monthly Stock variance report – Monthly STO vs GIN variance report – Weekly Quarterly stock of utensils, cooking vessels, dispatch containers etc. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Weekend availability Experience: Restaurant: 4 years (Required) Work Location: In person
Store Ensuring upkeep of store and compliance to cleaning schedules Raise purchase requests based on re-order levels for rm, packing materials (pm) and cleaning materials (cm) Raise Goods Inward Note (GIN) of materials coming into the store (purchases) Ensuring compliance to storage standards and guidelines based on first in first out (fifo) Monitor and record all issues from the store Ensuring Issues are as per fifo Monthly stock taking of rm, pm and cm Periodic stock taking of Semi-finished Food (sff) Raise production request of sff based on minimum/maximum quantity Data Entry Enter all STOs – to outlets, central kitchen and staff consumption on daily basis Prepare daily Bill Of Material for all outlets Cleaning and maintenance Implementing and coordinating periodic cleaning as per cleaning schedule Ensure compliance to hygiene and safety standards in store and premises Periodic checking and maintaining cleaning checklist Periodic maintenance and upkeep of cold room and blast chiller * Reporting Verification of Items coming into the store - GIN reports - fortnight Dispatch of items to outlets – STO / Delivery notes – Daily Cleaning checklist – Weekly & Monthly Stock variance report – Monthly STO vs GIN variance report – Weekly Quarterly stock of utensils, cooking vessels, dispatch containers etc. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Weekend availability Education: Diploma (Required) Experience: Restaurant: 3 years (Required) Work Location: In person
Store Ensuring upkeep of store and compliance to cleaning schedules Raise purchase requests based on re-order levels for rm, packing materials (pm) and cleaning materials (cm) Raise Goods Inward Note (GIN) of materials coming into the store (purchases) Ensuring compliance to storage standards and guidelines based on first in first out (fifo) Monitor and record all issues from the store Ensuring Issues are as per fifo Monthly stock taking of rm, pm and cm Periodic stock taking of Semi-finished Food (sff) Raise production request of sff based on minimum/maximum quantity Data Entry Enter all STOs – to outlets, central kitchen and staff consumption on daily basis Prepare daily Bill Of Material for all outlets Cleaning and maintenance Implementing and coordinating periodic cleaning as per cleaning schedule Ensure compliance to hygiene and safety standards in store and premises Periodic checking and maintaining cleaning checklist Periodic maintenance and upkeep of cold room and blast chiller * Reporting Verification of Items coming into the store - GIN reports - fortnight Dispatch of items to outlets – STO / Delivery notes – Daily Cleaning checklist – Weekly & Monthly Stock variance report – Monthly STO vs GIN variance report – Weekly Quarterly stock of utensils, cooking vessels, dispatch containers etc. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Weekend availability Education: Diploma (Required) Experience: Restaurant: 3 years (Required) Work Location: In person
Team Management and Leadership: Lead, motivate, and mentor restaurant managers and staff, fostering a positive and productive work environment. Provide guidance and support to restaurant teams in areas such as customer service, conflict resolution, and problem-solving. Ensure adequate staffing levels, scheduling, and training to meet operational needs. Business Development Establish networks and partnership to improve restaurant sales and institutional sales Explore and develop new revenue streams to maximise revenue Overseeing Daily Operations: Ensure that each restaurant operates efficiently and effectively within established guidelines, procedures, and budgets. Monitor key performance indicators (KPIs) such as sales, food costs, labour costs, and customer satisfaction, taking corrective action as needed. Maintain consistent quality control for food handling and service across all locations. Manage inventory levels of front of the house supplies, and equipment to optimize efficiency and minimize waste. Customer Experience : Ensure a consistently positive customer experience across all restaurant locations. Ensure high standard of service, implementing and maintaining service SOP. Monitor and evaluate customer feedback and google reviews. Address complaints and implement measures to improve satisfaction. Maintain high standards of cleanliness, hygiene, and ambiance in the restaurants, implement cleaning SOP and schedules. Marketing & Sales: Collaborate with the marketing team to implement local marketing initiatives. Identify opportunities to drive sales and increase customer traffic. Monitor competitor activities and trends. Participate in promising local events and festivals to spread brand. Financial Performance : Analyse financial data, identify trends, and implement strategies to improve performance. Manage budgets, control costs, and maximize revenue generation. Assist in Manpower planning and setting outlet wise count and budgets to ensure efficient utilisation of manpower and maximise efficiency. Compliance and Safety : Ensure compliance with all relevant food safety regulations, health codes, and licensing requirements. Implement and enforce safety protocols to prevent accidents and maintain a safe working environment. Stay abreast of industry trends and best practices in restaurant operations. Formulate SOP’s and checklists to facilitate a professional and process based working culture. Implement SOP’s to improve hygiene and safety standards of the restaurants and ensure the same are upheld by the outlet team. Additional Responsibilities : Conduct reviews and audits of existing standard operating procedures. Work on improving and implementing SOP’s. Participate in Sales and Operations Planning forecasting processes. Coordinate and implement Sales improvement initiatives and plans. Coordinate preventive maintenance checks and upkeep of IT, facility and equipment to ensure smooth and uninterrupted operations. QUALIFICATION & JOB REQUIREMENTS Bachelor’s degree in business administration, Hospitality Management, or a related field preferred. Minimum of 8 years of experience in restaurant operations management, preferably in a multi-unit environment. Proven track record of success in managing restaurant operations, achieving financial targets, and leading teams. Strong understanding of restaurant financials, including P&L statements, budgeting, and cost control. Excellent communication, interpersonal, and leadership skills. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills. Proficiency in restaurant management software and Microsoft Office Suite. Languages – English, Malayalam, Hindi. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹55,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Rotational shift Experience: Restaurant management: 8 years (Required) Restaurant Operation Management: 8 years (Required) Work Location: In person
As the Restaurant Operations Manager, you will play a crucial role in overseeing the efficient and effective functioning of our restaurant locations. Your responsibilities will encompass various key areas to ensure the smooth operation and success of our establishments. Team Management and Leadership: You will be responsible for leading, motivating, and mentoring our restaurant managers and staff to foster a positive and productive work environment. Providing guidance and support in areas such as customer service, conflict resolution, and problem-solving will be essential. Additionally, ensuring adequate staffing levels, scheduling, and training to meet operational needs will be part of your daily tasks. Business Development: Your role will involve establishing networks and partnerships to develop B2B business opportunities. You will explore and develop new revenue streams to maximize profitability and revenue generation for the restaurants. Overseeing Daily Operations: Efficiently managing each restaurant within established guidelines, procedures, and budgets will be a core aspect of your responsibilities. Monitoring key performance indicators such as sales, food costs, labor costs, and customer satisfaction to take corrective action when necessary is vital. Maintaining consistent quality control for food handling, service, inventory levels, and equipment will be crucial to optimize efficiency and minimize waste. Customer Experience: Ensuring a consistently positive customer experience across all restaurant locations is paramount. Monitoring customer feedback, reviews, and ratings to address complaints and implement measures for improved satisfaction will be essential. Maintaining high standards of cleanliness, hygiene, and ambiance in our restaurants will contribute to an enhanced customer experience. Financial Performance: Analyzing financial data, identifying trends, and implementing strategies to improve profitability will be part of your financial responsibilities. Managing budgets, controlling costs, and maximizing revenue generation are key components of ensuring the financial success of our establishments. Additionally, assisting in manpower planning and setting outlet-wise budgets for efficient utilization and maximizing efficiency will be part of your financial duties. Compliance and Safety: Ensuring compliance with food safety regulations, health codes, and licensing requirements is crucial to maintain a safe and legal working environment. Implementing and enforcing safety protocols to prevent accidents and staying updated on industry trends and best practices in restaurant operations will be part of your compliance and safety responsibilities. Formulating SOPs and checklists to facilitate a professional and process-based working culture and improving hygiene and safety standards in the restaurants will be essential tasks. Additional Responsibilities: You will assist in recruitment, setting job descriptions, and KRAs for various departments. Monitoring, assessing, and reviewing the performance of departments and personnel as per KRAs and KPIs will be part of your HR duties. Coordinating with managers regarding leave management and planning, conducting reviews and audits of existing SOPs, participating in Sales and Operations Planning forecasting processes, and coordinating maintenance checks for IT, facility, and equipment upkeep will be additional responsibilities. Requirements: - Strong understanding of restaurant operations - Excellent leadership, communication, and interpersonal skills - Strong analytical and problem-solving abilities - Proficiency in restaurant management software and POS systems - Ability to work independently and manage multiple priorities in a fast-paced environment - Flexibility to work evenings, weekends, and holidays as required - High attention to detail and accuracy - Proficiency in English, Malayalam, and Hindi This is a full-time, permanent position with benefits including provided food and Provident Fund. A Bachelor's degree is preferred for this role, and the work location will be in person.,
Job description: A Restaurant Cashier handles financial transactions within a restaurant, including accepting payments, issuing receipts, and providing customer service. They also assist with basic inventory management and order processing, and may help with customer inquiries. Key Responsibilities: Financial Transactions: Accurately process payments in various forms (cash, credit, debit) using a POS system. Customer Service: Greet customers, answer inquiries, and resolve any issues. Cash Handling: Balance the cash drawer at the end of each shift and maintain accurate transaction records. Receipts: Issue receipts and ensure their accuracy. Inventory: Assist with basic inventory management and restocking. Order Processing: May assist with taking orders, placing them into the system, and notifying the kitchen. Other Tasks: May also be responsible for upselling, making recommendations, and booking reservations. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person
Job description: A Restaurant Cashier handles financial transactions within a restaurant, including accepting payments, issuing receipts, and providing customer service. They also assist with basic inventory management and order processing, and may help with customer inquiries. Key Responsibilities: Financial Transactions: Accurately process payments in various forms (cash, credit, debit) using a POS system. Customer Service: Greet customers, answer inquiries, and resolve any issues. Cash Handling: Balance the cash drawer at the end of each shift and maintain accurate transaction records. Receipts: Issue receipts and ensure their accuracy. Inventory: Assist with basic inventory management and restocking. Order Processing: May assist with taking orders, placing them into the system, and notifying the kitchen. Other Tasks: May also be responsible for upselling, making recommendations, and booking reservations. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person