Restaurant Manager

Role Overview: As the Restaurant Manager, you will lead the daily restaurant operations and conduct shift briefings. Your responsibilities will include handling guest complaints professionally to ensure quick resolutions, overseeing cash handling, banking, and security procedures, preparing daily banking, cash flow, and P&L reports, supervising menu design, wine list updates, and service standards, managing stock control, indenting, and inventory, and ensuring that equipment and facilities are maintained to high standards. Additionally, you will drive manpower planning, staff training, and development to monitor and improve guest satisfaction scores through proactive service. Key Responsibilities: - Lead daily restaurant operations and conduct shift briefings. - Handle guest complaints professionally, ensuring quick resolution. - Oversee cash handling, banking, and security procedures. - Prepare daily banking, cash flow, and P&L reports. - Supervise menu design, wine list updates, and service standards. - Manage stock control, indenting, and inventory. - Ensure equipment and facilities are maintained to high standards. - Drive manpower planning, staff training, and development. - Monitor and improve guest satisfaction scores through proactive service. Qualification Required: - Education: Diploma/Degree in Hotel Management, Hospitality, or F&B Service (preferred). - Experience: Minimum 6-7 years in F&B operations, with at least 3 years in a supervisory/managerial role (preferably in hotels). - Strong leadership, communication, and organizational skills. - Literacy skills in reading, writing, and basic math. - A flexible approach to work (including weekends and holidays). - Physically fit - the role requires being on your feet most of the day, with occasional lifting/pushing up to 23 kg. About IHG & Holiday Inn Express: IHG Hotels & Resorts brings its purpose of True Hospitality for Good to life every day, with 19 brands and 6,000+ destinations worldwide. Holiday Inn Express, one of the fastest-growing hotel brands globally, is built on the promise of Simple. Smart. Travel - offering everything guests need for a great stay, without unnecessary fuss. Join the IHG family and work in a culture that values care, teamwork, and respect. Holiday Inn Express focuses on the essentials so guests can focus on what matters most. If you believe you'd be a great fit for the job, hit the "Apply" button and start your journey with us today. What we offer: - 8 days off per month - Duty meals - IHG room discounts globally - Learning & career growth opportunities within IHG Hotels & Resorts,