Restaurant Manager (CHO)

Location:

Experience:

Reports to:

Chief Hospitality Officer (CHO)

Key Responsibilities

People, Culture & Learning

• Lead, mentor, and inspire teams to consistently deliver exceptional guest experiences.
• Foster a

  positive, high-performance culture

  rooted in respect, ownership, and teamwork.
• Design and oversee

  training programs

  that enhance technical skills, service standards, and leadership development.
• Create opportunities for

  continuous learning and growth

  , ensuring employees are engaged and future-ready.
• Drive

  employee engagement initiatives

  to strengthen belonging and recognition.

Financial Management

• Own outlet and cluster

  P&L performance

  —analyze trends, identify opportunities, and optimize costs.
• Monitor and control

  COGS (Cost of Goods Sold)

  and manpower costs to maintain profitability.
• Collaborate with finance on

  budgets, forecasting, and business planning

  .

Customer Experience

• Ensure

  consistent, high-quality service standards

  across outlets.
• Build and implement strategies to

  enhance the guest experience

  at every touchpoint.
• Proactively address customer feedback and identify opportunities to improve satisfaction and loyalty.

Business Development

• Drive

  sales growth

  through innovative hospitality initiatives.
• Collaborate with leadership to identify

  new opportunities and market expansion

  .
• Contribute to

  brand-building strategies

  that strengthen Brik Oven’s positioning.

Requirements

• Bachelor’s degree in

  Hospitality, Business Administration, or related field

  .

• 5+ years of progressive leadership experience

  in hospitality or restaurant management.
• Strong expertise in

  financial management, P&L, and COGS optimization

  .
• Demonstrated ability to

  lead culture-building, training, and development initiatives

  .
• Excellent

  communication and interpersonal skills

  with a people-first mindset.
• Proven success in

  driving guest satisfaction and business growth

  .
• Passionate about

  hospitality, learning, and team success

  .

What We Offer

• Opportunity to

  shape and lead hospitality excellence

  in one of Bangalore’s most loved F&B brands.
• A culture that values

  learning, teamwork, and recognition

  .
• Competitive compensation and career growth opportunities.
• A chance to

  create impact through culture, training, and guest delight

  every single day.