Restaurant Captain

Job Summary:

We are a leading branded restaurant in Delhi NCR, looking for a skilled Restaurant Captain to join our team at our Ashok Vihar, Delhi location. The ideal candidate will have experience in fine dining service, strong leadership skills, and a customer-focused approach to ensure an exceptional dining experience for our guests.

Responsibilities:

• Guest Service: Greet and welcome guests, provide menu recommendations, and ensure a memorable dining experience.
• Table Management: Oversee the seating arrangement, ensure efficient table turnover, and manage guest reservations.
• Supervising Service: Supervise wait staff, ensuring excellent service, prompt attention to guest needs, and proper table setting.
• Order Taking: Accurately take orders and relay them to the kitchen staff, ensuring timely and correct delivery.
• Quality Control: Monitor food and beverage quality before serving to ensure it meets restaurant standards.
• Team Coordination: Coordinate with kitchen and bar staff to ensure smooth operations and timely service.
• Training & Development: Train and mentor junior wait staff, ensuring adherence to service standards and customer care protocols.
• Customer Feedback: Handle customer inquiries and resolve complaints promptly and professionally.
• Cash Handling: Handle cash, process payments, and maintain accurate records of transactions.
• Health & Safety: Ensure adherence to health and safety standards, including cleanliness and hygiene in the dining area.

Required Experience, Skills, and Qualifications:

• Experience: 1 - 4 years of experience in a similar role in the restaurant or hospitality industry.
• Skills: Excellent communication, leadership, and interpersonal skills.
• Personality: Strong customer service orientation, problem-solving abilities, and a professional attitude.
• Education: A degree or diploma in hotel management or related fields is preferred.

This position offers a fantastic opportunity for an experienced service leader to enhance guest experiences and contribute to the overall success of our restaurant.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Work Location: In person