523 Resource Planning Jobs - Page 10

Responsibilities: * Manage inventory, franchisees, billing, stores ops & staff * Oversee retail operations from A-Z * Ensure operational excellence through resource planning & vendor coordination

Role 1 Title- Sr Manager WFM Location -Mumbai Shift - UK (1 to 10:30 pm) Role 2 Title- Sr Manager WFM Location - Pune Shift - US shift- 6 pm to 3 am (night shift) Title: WFM Senior Manager Department : Workforce Management Reports to : Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialer & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time perspective Service Level management Shrinkage & schedule adherence AHT Outage Management Collaboratively work with client planning team to review & provide views on forecasting accuracy To manage the outcome & efforts on the outliers Review weekly intraday & rosters Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions Discuss & review daily / weekly / monthly / quarterly performances with stakeholders People engagement & performance enhancement Manage multiple teams & team performances Knowledge, skills & competencies required Functional Skills and Competencies: Functional knowledge of various workforce management tools Overall Understanding of the Workforce Management, along with operational management Understands and know the purpose of the role and how it links to the other roles Good knowledge of MS Office Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence, etc Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels Ability to make / take decisions (could be unpopular / difficult) impacting strategic outcomes appropriately and effectively Consistently demonstrates organization orientation and detail orientation Plans and organizes large-scale and long-term projects and strategies that lead to desired outcomes Customer Focus (Core) Consistently places a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs Has the ability to have difficult conversations with stakeholders constructively Considers the customer at the forefront of all decisions that are being made and ensures that value is being delivered to them Communication Skills Ensures delivery of all promises and commitments made to the customers / stakeholders Influences stakeholders and team members alike by creating positive relationships with them in order to achieve company goals Ability to translate and summarize analytical data findings into actionable recommendations Interpersonal Skills and Teamwork To be able to communicate effectively, both verbally and in writing, with India & UK stakeholders & across levels Ensures that full support is rendered to all team members in conducting their day-to-day affairs and all team decisions are supported irrespective of personal agenda Experience Minimum 12~15 years’ experience in Contact Centre Industry Minimum of 6~8 years’ experience in Workforce Management

Job Title: Resource Manager - India Location: India (WFO) About the Role: We are seeking a detail-oriented and proactive Resource Manager based in India to manage resource planning and allocation across our North America and India teams. This role is critical in ensuring seamless collaboration between geographically distributed teams, maintaining resource availability, and supporting engagement delivery timelines. You will work closely with engagement managers, team leads, and business stakeholders across both regions to align staffing needs with engagement requirements while maintaining effective communication and coordination across time zones. Key Responsibilities: Collaborate with engagement and delivery managers in both the US and India to understand engagement resource needs and timelines. Oversee the end-to-end resource management process including forecasting, planning, allocation, and tracking for global engagements. Maintain real-time visibility into the availability, capacity, and skillsets of resources across both regions. Act as the primary point of contact for resource planning discussions between India-based teams and US-based leadership. Support the onboarding and offboarding of resources across engagements, ensuring compliance with internal processes. Regularly update and maintain resource management tools, ensuring accurate data for reporting and decision-making. Identify resource gaps or underutilization and propose solutions to optimize workforce productivity. Facilitate cross-team coordination and foster collaboration between the North America and India teams, taking into account time zone differences. Track performance feedback related to resource deployment and provide input to leadership as needed. Qualifications: Bachelor s degree in Business Administration, Human Resources, Information Technology, or a related field. 3+ years of experience in resource management, preferably in a global IT or services environment. Proven experience working across US and India time zones, with a strong ability to manage communication and expectations across regions. Excellent organizational, analytical, and problem-solving skills. Strong interpersonal and communication skills, with fluency in English. Experience using resource management and engagement tracking tools such as MS Excel, Smartsheet, MS Project, Jira, or similar platforms. Preferred Qualifications: Prior experience in a matrixed or global organization supporting distributed teams. Experience with IT services delivery models and engagement lifecycle staffing. Knowledge of HR systems and workforce planning tools. Working Hours: This role requires flexibility to work partially overlapping with EST business hours (e.g., 2 PM - 11 PM IST or similar), while also engaging effectively with India-based teams during local business hours.

1.Talent Acquisition-Quality of hiring, Periodic review with TAC, intervention for speedy closure for urgent requirements. Gender Diversity through role identification for female hiring. 2.Talent Management - Identification and Retention of Hi Pos, tracking Carrer progression of Star Leads and Hi Pos. Engagement and Retention of female employees and their career progression. 3.PMS: Drive end to end Performance Review process such as KRA setting, Midterm review & Annual review. Also play critical role in Normalization and promotion. 4.Preparation of HR deck for ABP-Zero based salary projection and resource planning 5.HR Analytics: Analyze manpower & attrition trends, understand key reasons for attrition and its triggers and suggest corrective action plan for better retention. 6.L&D - Nominate employees based on training needs identified through IDP and identify, conceptualize and drive Business specific need training program. 7.Employee Connect - Periodic site visit, Audit Key Responsibilities: Should have experience of handling similar role of HRBP Short Info Posted: 0 day(s) ago Location: Vikhroli Qualifications: PGDM / MBA HR Experience: 6 Years - 0 Months To 10 Years - 0 Months

1.Talent Acquisition-Quality of hiring, Periodic review with TAC, intervention for speedy closure for urgent requirements. Gender Diversity through role identification for female hiring. 2.Talent Management - Identification and Retention of Hi Pos, tracking Carrer progression of Star Leads and Hi Pos. Engagement and Retention of female employees and their career progression. 3.PMS: Drive end to end Performance Review process such as KRA setting, Midterm review & Annual review. Also play critical role in Normalization and promotion. 4.Preparation of HR deck for ABP-Zero based salary projection and resource planning 5.HR Analytics: Analyze manpower & attrition trends, understand key reasons for attrition and its triggers and suggest corrective action plan for better retention. 6.L&D - Nominate employees based on training needs identified through IDP and identify, conceptualize and drive Business specific need training program. 7.Employee Connect - Periodic site visit, Audit Key Responsibilities: Should have experience of handling similar role of HRBP Short Info Posted: 0 day(s) ago Location: Vikhroli Qualifications: MBA/PGDM in HR Experience: 6 Years - 0 Months To 8 Years - 0 Months

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Payment and Fraud( Trust & Safety). Experience>10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Retail Banking(Card Operations). Experience5-8 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support). Experience8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Payment and Fraud( Trust & Safety). Experience8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Medical Info & Product Support(PQCM). Experience5-8 Years.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. AECOM is seeking a Principal/Senior Principal Engineer - Water Infrastructure to be based in Bengaluru/Gurgaon/Mumbai, India. Candidates will be responsible for the following activities: 12+ Years (Exposure to outside India projects preferably UK, USA, Canada, MER & ANZ region ) Having hands on experience for Design of wet utilities - Potable Water, Storm Water Drainage, Highway Drainage, Treated Sewage Effluent & Sewerage network (pressure plus gravity design experience with the help of AutoCAD 2D, AutoCAD Civil3D, Open Roads & MicroStation) Capable of designing the pumping stations, general arrangement, road/bridge crossing structures, typical valve chambers etc. Having experience with any Hydraulic modeling tools like Water Hammer, Sewer GEMS/Infoworks ICM, Infoworks WS Pro/ WaterGEMS, Info Drainage, HEC-RAS would be advantage. Provide technical support to designers for relocation/shifting of assets, asset tagging, connection drawings, standard drawings etc. Clash Analysis experience using Navisworks Experience in working in Common Data Environment (ProjectWise, BIM 360, ACC) Capable for leading the project, coordinating with Lead Office, mentoring juniors and ensuring quality checks Should be capable of leading multiple projects with different geographical locations same time. Provides training and technical support to Engineers, designers on understanding design standards, adopting digital tools Additional skills like team management, project management, resource planning, project budget planning, estimation is must Qualifications The successful candidate will have the following Qualifications: Masters in civil / water resources / Environment / PHE Preferable to have or working towards Professional Qualification such as C.Eng. (ICE) or C.Eng. (IET) or C. CIWEM. Good communication skills, and ability to work well independently at times. Able to see the “bigger picture” and take a birds-eye view of projects Confident, with the ability to work either independently or as part of a team. Ability to work to deadlines and under pressure. Accountability for assigned work. Accuracy & precision of work. Additional Information AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. #LI-FS1

Job Title: Workforce Management (WFM) Lead Company: Microland Ltd Location: Ecospace Office, Bangalore Experience Required: 5+ Years Department: Workforce Management / Resource Planning Employment Type: Full-Time About Microland: Microland is a global digital transformation company, enabling enterprises to adopt next-gen technologies seamlessly and securely. At Microland, we pride ourselves on our collaborative culture, innovative approach, and commitment to delivering exceptional value to our clients. Job Summary: Microland Ltd is seeking a skilled and experienced Workforce Management (WFM) Lead to join our team at the Ecospace office. The ideal candidate will have over 5 years of handson experience in resource allocation, bench management, workforce planning, and talent mapping. Strong proficiency in MS Excel and Macros is essential to thrive in this role. Key Responsibilities: • Drive end-to-end Workforce Management processes including resource allocation, utilization tracking, bench resource deployment, and talent mapping. • Coordinate with Delivery, HR, and Recruitment teams to meet project staffing requirements and optimize resource utilization. • Maintain and update real-time dashboards and trackers for workforce data using advanced Excel functions and macros. • Analyze current and upcoming project pipelines to forecast resource needs and align talent accordingly. • Lead bench management initiatives to minimize idle time and maximize internal mobility opportunities. • Conduct regular talent reviews with business unit heads to ensure alignment on workforce planning and availability. • Develop and present workforce analytics, reports, and insights to leadership for decision-making. • Identify gaps in resource supply and demand and propose actionable solutions to bridge them. Required Skills & Experience: • Bachelors degree in Business Administration, HR, Operations, or a related field. • Minimum 5+ years of relevant experience in Workforce Management / Resource Planning. • Strong command of Microsoft Excel, including macros, pivot tables, VLOOKUP, dashboards, and data analysis techniques. • Hands-on experience in bench management, talent mapping, and working across multiple business units. • Excellent communication and interpersonal skills with the ability to influence key stakeholders. • Highly organized, proactive, and analytical with attention to detail. • Prior experience in an IT services or tech consulting environment preferred. Preferred Skills: • Familiarity with WFM or resource planning tools (e.g., SAP, Oracle, or proprietary systems). • Experience using visualization tools like Power BI or Tableau is a plus.

Role Accountabilities The role is responsible for delivering efficient and high-quality operational support across the Global Marking Function by implementing standardized procedures, managing logistics, and ensuring timely completion of key milestones. It involves proactive communication and coordination with team leaders, examiners, and test centers, while maintaining high standards of customer service and timely resolution of queries. The post holder builds strong working relationships with internal and external stakeholders, adheres to regulatory and internal compliance requirements, and provides accurate reporting and data analysis to support decision-making. Additionally, the role supports resource planning, examiner utilization tracking, and may contribute to the day-to-day performance management and training of examiners to ensure consistent and effective service delivery. Role specific skills, knowledge and experience The ideal candidate will have at least two years of experience in a customer service or backend operations role, with a proven ability to meet tight, non-negotiable deadlines while maintaining excellent organizational skills. They should be comfortable handling phone communications, capable of keeping clear and accurate records especially in interactions with Examiners and willing to work in a 24/7 operational environment. Experience working as part of a dispersed team and the ability to adapt positively to change are also highly desirable.

An Introduction to Codal Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence. At Codal, you will collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. You will also be part of a community that promotes long-term success, not just for our clients, but for each other. We will help you develop a professional roadmap that takes your career to new heights. Who will you be working with We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever needed to deliver successful projects Role summary The Senior Delivery Manager is responsible for ensuring the successful delivery of client projects within the Codal portfolio. This includes managing project health, resolving delivery risks, aligning with internal and client stakeholders, and driving continuous improvements across PMO and Engineering practices. A key focus of this role is identifying and turning around at-risk or underperforming projects to ensure successful outcomes, high client satisfaction, and internal team alignment. What will you be doing Project Oversight & Recovery Oversight of multiple high-complexity projects or programs across various accounts or client groups, including both client engagements and internal initiatives. Proactively identify at-risk projects by monitoring delivery health indicators such as scope creep, missed timelines, quality issues, and team/client escalations. Develop and execute turnaround strategies, including team restructuring, updated delivery plans, and stakeholder alignment. Identify, scope, and present upsell and expansion opportunities with assigned accounts, ensuring alignment with client needs and promoting business growth. Cross-Functional Delivery Management Oversee the delivery process across both PMO and Engineering, ensuring adherence to standards (BE, FE, DevOps, QA) while continuously scrutinizing and adjusting practices for optimization. Identify and bridge collaboration gaps across all departments, including Engineering, while working closely with engineering leads to determine and implement sensible solutions (e.g., automation coverage, DevOps configuration issues). Support the enforcement of project governance (RAID logs, documentation standards, sprint reviews, QA best practices). Guide large teams in process development, financial management, and work scoping to drive quality and efficiency. Team Leadership & Development Oversee, lead, and guide the AMD PMO team while supporting individual performance, career development, and achieving overall team objectives. Promote team morale and cohesion by fostering a culture of transparency, collaboration, and accountability. Participate in team and cross-capability recruiting, interviewing, and staffing initiatives to ensure a high-performing, cohesive team. What you need to be successful (Requirements) 10+ years of experience in project management, program management, or delivery leadership within a consulting or digital agency environment. 4-5 years of supervisory experience managing and mentoring junior/mid-level talent. Fully integrated (UX/UI design, development, testing, etc.) delivery experience is required. Demonstrated experience in managing high-complexity projects across multiple accounts, with a proven track record of delivering quality work on time and within budget. Strong background in working with cross-functional teams, including engineering, product management, and design. Exceptional leadership skills, with experience guiding teams and supporting career growth and development. Experience working with PMOs and engineering practices, including familiarity with automation, DevOps, and best practice standardization. Excellent communication skills, both written and verbal, with an ability to effectively convey ideas to clients and internal teams. Need another reason to hit the apply” button? Codal is a global agency with over 200 employees, and offices in the US, UK, and India We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work. Company-sponsored lunch every Wednesday. A cricket team that regularly participates in city cricket leagues specific to Ahmedabad's IT companies We are located office in a prime location in Ahmedabad with a delicious restaurant, a large lawn, a cafe, and many other amenities inside the building Flexible working hours. Health Insurance: Comprehensive medical coverage for employees and their dependents Maternity/Paternity Leave: Additional time off and support for new parents Professional Development: Opportunities for training, workshops, and conferences to enhance employees' skills and knowledge Accidental Insurance We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Oversee entire production process Work closely with GM Production & be accountable for safety, quality, productivity, service, inventory Support compliance of regulatory standards Identify areas for impactful process opportunities & drive improvement Required Candidate profile 15-20 yrs of exp with a proven track record of leading production function in a specialty chemicals or pharma or Aroma Chemicals manufacturing plant. Effective communicator. Kannada speaking must

Develop a detailed project plan Understanding of SDLC to lead Software development projects across global teams using both waterfall and agile methodologies with focus on incorporating iterative releases into the design and release control processes. Management of change throughout the project delivery Collaborates effectively and consistently with project sponsor, key stakeholders, cross functional teams and core team to enlist project support and facilitate completion of work. Cultivates talent, acts as a coach and mentor, generates momentum while keeping teams laser focused on deliverables and managing overall project strategy Demonstrate strong technical leadership including solid communication and analytical skills with thorough understanding of Package Implementation and successful problem definition, decomposition, estimation and resolution Work with customers to define requirements for product features, data services, analytics and solution architecture Identify risks in project during planning and Perform risk management to minimize project risks Schedule and lead weekly project status meetings, and monthly leadership review meetings Schedule and Lead customer demos for getting progressive review of the package being implemented Lead delivery and refinement of customer contract documentation for scope, schedule, and payment milestones Assist in formulation of nuclear software Implementation strategy and implementation roadmap Project Management - Scope, Budget, Risks, Requirements, Testing, Resource Management Leverage Agile, Waterfall, Hybrid project management methodologies Build strong relationships with Business and software teams to drive schedule adherence and represent the voice of the customer Proactively drive the prioritization, budgeting and resource planning of development work to support business objectives and customer outcomes Strong attention to detail and multi-tasking skills. Excellent client-facing and internal communication skills Excellent written and verbal communication skills Prior Experience: Experience of Project Management as described above in the domain of IT Software Development, Package Implementation (PLM, ERP, CRM etc..) is a must Certifications: PMP, Prince-2, Scrum etc.. A bachelor's degree in information technology, Computer Science, Mechanical or a related field

Responsibilities: * Allocate work to electricians on the field * Ensure that the work done by electricians in the field is timely, complete and proper as per guidelines * Lead & grow team * Collaborate with clients & stakeholders Annual bonus

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Position Title - Engineer - Planning Experience- 2-4 years Qualification- Electrical Engineering Location- Gurugram To support Zonal Leads in their Day to day activities for Planning , scheduling and organizing the Windfarm operations To systemize the Preventive Maintenance & retrofitting operations Performance Management through Effective Asset Monitoring- Resource Availability and Business Targets Resource Planning, Budgeting and Monitoring for respective Zone To prepare the initial technical drafts & proposals for critical business requirements MIS Co-Ordinator & key inputs consolidation for business PPTs Daily activity on SAP PR creation, release & tracking (PRs), Material code creation & tracking, Budget transfer & tracking, PO release status tracking & Material code change.

About The Company Axis My India is India's foremost Consumer Data Intelligence Company, which in partnership with Google is building a single-stop People Empowerment Platform, the a app, that aims to change peoples awareness, accessibility, and utilization of a slew of services. At Axis, we are dedicated to making a tangible impact on the lives of millions. If you're passionate about creating meaningful changes and aren't afraid to get your hands dirty, we want you on our team! For more insights of the company, kindly visit our website https://www.axismyindia.org/ The Business Operations Manager is responsible for overseeing and optimizing the company's operational processes. This role involves managing resources, developing strategies to improve efficiency, and ensuring that all departments work cohesively towards the organization's goals. The Business Operations Manager will collaborate with various teams to implement best practices, resolve operational issues, and drive continuous improvement. Job Title: Operations Manager Key Responsibilities: Operational Strategy: Develop and implement operational strategies that align with the company's goals. Identify opportunities for process improvements and cost savings. Process Management: Oversee day-to-day operations to ensure that business functions are efficient and effective. Streamline workflows to improve productivity and reduce operational costs. Monitor and analyse operational metrics to ensure targets are met. Resource Allocation Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency. Coordinate with department heads to ensure optimal allocation of resources Team Leadership: Lead and mentor operations teams, providing guidance and support to achieve department goals. Foster a culture of continuous improvement and accountability. Project Management: Plan, execute, and oversee projects aimed at improving business operations. Ensure projects are completed on time, within budget, and meet quality standards. Cross-Functional Collaboration: Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations. Act as a liaison between operations and other departments to resolve issues and improve communication. Compliance and Risk Management: Ensure that all operations comply with company policies, industry regulations, and legal requirements. Identify and mitigate operational risks. Reporting and Analysis: Prepare and present regular reports on operational performance to senior management. Use data-driven insights to recommend and implement improvements. Vendor and Supplier Management : Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness. Negotiate contracts and agreements to benefit the company. Oversee customer service operations to ensure a high level of customer satisfaction. Implement systems to handle customer feedback and improve service delivery. Education: Bachelors degree in business administration, Operations Management, or a related field. A masters degree or MBA is preferred. Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role. Skills: Strong analytical and problem-solving abilities. Customer Service and Satisfaction: Excellent leadership and team management skills. Proficient in project management methodologies. Ability to work under pressure and manage multiple tasks simultaneously. Knowledge of business software and tools (e.g., ERP, CRM). Strong communication and interpersonal skills. Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous. Benefits Competitive salary and benefits package. Opportunity to work in a dynamic and growing company. Make a significant contribution to the company's success. Stay up to date on the latest industry trends and best practices. Evening snacks are provided by the company. At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.

Expert knowledge of Microsoft Azure Cloud infrastructure architecture. Effective communication of solutions and ideas to diverse stakeholders. Strong understanding of infrastructure and security architecture,

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role As a Team Leader in the Apps and Software domain at Atlas Copco, your mission is to spearhead the entire product team, including developers, testers, and DevOps professionals, within the Global Engineering Centre of Atlas Copco (GECIA). You will report directly to the Service Delivery Head. Your role is pivotal in driving the team towards the delivery of innovative, high-quality projects and solutions centered on app and software development while implementing software development best practices. Moreover, your leadership will embody the mission of ensuring that GECIA is recognized as the preferred partner on the digitalization journey for all stakeholders. In fulfilling this mission, you will actively promote innovation and foster the adoption of emerging technologies, cultivate talent within your team, and achieve operational excellence in all aspects of your work. Key Responsibilities Customer Focus Enhance customer satisfaction through a robust customer-focused culture. Maintain proactive and prompt communication with stakeholders at all levels. Establish and implement effective governance mechanisms for tracking project progress and updating business engagements. Design and maintain various dashboards and KPIs to improve the quality and delivery of projects. Ensure dedicated resources are allocated to meet customer needs effectively. Develop and coach your team on technical aspects to ensure they can effectively communicate with customers as the first point of contact for Apps and Software related services. People Focus Attract and retain top talent within the team. Engage in mentoring and coaching to facilitate team growth and skill development. Provide technical leadership during project deliveries, ensuring effective communication and execution. Map competencies and skill sets within the team to ensure optimal resource allocation. Identify training needs and execute development plans for each team member. Foster a culture of collaboration, innovation, and customer success by creating a supportive working environment. Identify and cultivate subject matter experts in various technology stacks to establish GECIA as a recognized competence center. Innovation Focus Drive and implement best practices in app and software development. Stay updated on industry trends, competitive landscape, and drive innovation in related areas. Propose plans to address competency gaps while overseeing the implementation of new technology solutions. Operational Excellence Serve as a Scrum Master to guide teams through project execution. Have a solid understanding of Agile methodologies and its ceremonies; a Scrum certification is advantageous. Act as a Business Analyst to comprehend customer requirements and propose viable solutions. Establish a resource planning mechanism to ensure optimal utilization of resources. Maintain transparency in resource planning to identify occupancy trends and potential challenges. Evaluate project requirements to identify and plan infrastructure needs necessary for successful deliveries. Lead the team to ensure high project billability, profitability, and effective delivery management with a keen focus on quality outcomes. To succeed, you will needWe encourage diverse applicants, even if not all requirements are met. Unique experiences are valued. You should have 8+ years in IT, including 2-3 years in management. A degree in Computer Science Engineering from a recognized university is required.In return, we offer- An opportunity to work with a prestigious, 150-year-old global product company renowned for its innovation and excellence. - A supportive culture that values collaboration and caring for individuals and the environment. - A comprehensive rewards program that includes benefits like health insurance, higher education support, and flexible working arrangements. - This role places you at the forefront of managing and optimizing teams, ensuring effective project execution, and facilitating timely deliveries. - Ample opportunities to expand your professional network within the technical community. - A chance to build strong local networks, bringing value to both the wider community and Atlas Copco.Job location This position offers a flexible hybrid work arrangement, allowing you to balance remote work with on-site presence at our premises located in Pune/Baroda, India. Contact information Talent Acquisition Team: Divya Prafull Kapade Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world with over $74 billion in revenue globally. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) business in the world, and we are recruiting to make this vision a reality. B2B represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable B2B customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. Are you excited by the challenge and sense of ownership that comes from leading programs and projects at Amazon scale? Do you enjoy working in an entrepreneurial environment, solving complex operations, business, marketing and technical problems by delivering innovative solutions? If so, then you are at the right place. Key responsibilities will include two key programs (a) Driving Lapser reactivation and reducing Lapse rate and (b) AB homepage management. Own Lapser program End to End customer backward GTM creation and drive execution Track and report performance on key input and output metrics Own end to end AB homepage planning and driving alignment with AB category team/ Program teams on homepage plan Own homepage merchandising execution and support junior merchandisers in resource planning Develop targeted messages based on the key value propositions and use cases. Track homepage performance and share performance report with stakeholders regularly Work with the product managers to define necessary product improvements and new areas for innovation. 3+ years of professional non-internship marketing experience Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience using integrated campaigns to solve brand/business challenges Masters degree

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives Ensure a safe work environment Lead and supervise a team of TLs as direct reportees supported by PAs in Operations Responsible for the overall Quality, Productivity and dark store performance Appraise performance; resolve problems; and address staffing needs Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. Ensuring Building heath and inventory metrics with best in class quality metrics Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. Proactively identify and lead process improvement initiatives Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. Ensure best practices in people management and accountable for compliance, Connections and scorecards. Manage People and team development Create leaders and talent pipeline. Good stake holder management and project management skills Do cross functional and cross mile interfacing and take up for the best practices and initiatives 2+ years of employee and performance management experience Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 2+ years of performance metrics, process improvement or lean techniques experience

Understanding of Educational Assessment / BPO Ops Mgmt experience Team Management Resource planning Risk management Audit Coordination and liaison

Ballestra India is looking for passionate individuals willing to associate themselves with the growing organization in India. Roles & Responsibilities: Proven practical skills in Planning, forecasting, and scope management for Engineering Resource allocation and working in strict collaboration with Engineering Management, Project control department discipline specialist, project manager, and management control. As additional responsibility, the role requires performing document control activities. Note this is Resource planner linked to Engineering and not with HR function, Dont apply if you belong to HR function. Must have working skill in Advanced Excel or Power BI. Maintain and develop the Company OBS with relevant Engineering roles and resources. Develop the long/middle-term workload with a high schedule level (department level) and prepare a report. Define different scenarios based on prevision works intake. Develop a low/middle-term workload at a high level (department level) for the hot project (next 6 months' order intake in the proposal phase), including estimating the workload for an external subcontractor. Verify over/under allocation for resource/role/department. Monthly produce the workload report that includes active jobs, proposals, and prospect Production and issue of formal workload monthly reports Provide statistical data for management reviews. Internally he/she will report to the Engineering Manager and will interface with multiple stakeholders (Director, discipline specialist, discipline leader, project manager, project control, management control) and external engineering companies to maintain and program forecast manhours to achieve the greatest organizational value without under- or over-utilizing any one resource.