523 Resource Planning Jobs - Page 9

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score Mandatory Skills : Project Management. Experience : 8-10 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 10 YEARS.

Roles and Responsibilities Conduct Time & Motion studies to optimize processes and reduce costs. Implement Quality Control measures to ensure high-quality products are delivered to customers. Analyzing the product and style at present running in section wises. Well in advance preparation production plan based on the MRP and Qty . Inward, finishing, barcode and sales section wise prepare the time study for style wise and implemented with immediate effort . Check with capacity of production manpower as per the targets and product. Check the availability of machinery for all sections well in advance plan. Co-ordination with Factory manager all section plan vs actual to implement. Improving the workers Skill grade, efficiency, create a multiskilling operator. Maintain the report and Standardization all formats. Study process and Set right the quality management mechanism. Put an Effective input to achieve the main target .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: >10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Competencies Client Centricity Execution Excellence Collaborative Working Learning AgilityMandatory Skills: Enrollment / Eligibility /Billing.Experience8-10 Years.

Role & responsibilities Define implementation plans, timelines, and resource requirements for successful product launches. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team.

Welspun Enterprises Ltd. Job Description - Construction Manager, WEL Role Title: Construction Manager Reporting to: Project Manager, WEL Purpose: To plan, organise and supervise the works to be carried out at designated locations in accordance with the specifications, drawings, schedules, QA/QC, safety and environmental requirements and the construction programme and within budgeted cost level. Key Responsibilities: A. Supervising all construction activities including providing technical inputs for methodologies of construction & coordination with site management activities. B. Day to day planning of site activities and in-charge of all functions of the project C. Identification of inputs required for timely completion of the project D. Mobilization of work force required for timely completion E. Attend progress review meetings and Should be very strong in Execution. F. Training subordinates and Coordination with HO G. Preparing bills for payments and estimating quantities & order of materials for construction. H. Preparing Schedule of quantities, measurement sheets & following up with client/consultant regarding drawings, design, etc. I. Bar Bending Schedule, monitoring all activities. Key Result Areas and Performance Indicators: 1. To plan, monitor, assess resources- • Make sure construction is proceeding in direct and act to ensure adherence accordance with drawings, specs, to the Construction program in order programme, QA plan and safety plan to complete the project within the contract period. • Be responsible for construction planning and work methods and for the adequacy of resources employed 2. To determine and monitor work methods and performance of subcontractors and employees in order to ensure compliance with their obligations and the company's management plan- • Ensure close liaison with Section Managers at all times to optimise use of plant and labour resource. • Ensure appropriate training and support is provided for subordinate staff and subcontractors as necessary to achieve best practice in construction techniques. 3. To advise and provide input into negotiation and selection of subcontractors and suppliers in order to meet project cost and quality. • Make sure subcontractors are comprehensive in scope and detail and consult with QS staff in their preparation and negotiation. 4. To manage terms and deliverables for both the prime contract and subcontracts in order to protect the Companys risks and obligations. • Work closely with the Planning and Billing depatment to ensure all aspects of main contract and subcontracts are complied withTo provide input into cost control in conjunction with the Billing Department and Project Manager in order to manage project cost and risk. • All construction records, returns and forecasting. • Confer regularly with Project Manager and Site Managers to review project progress on an informal basis and within regular meetings • Monitor costs of construction at all times and reported in line with contract policy and all opportunities are taken to minimize costs 5. To regularly review HSE safety at work site in order to ensure a safe work environment, in line with the Companys management plans. • Ensure site safety is in compliance with Project Safety Plan and all local regulations • Obtain a good understanding of company policies and procedures by reviewing procedural manual 6. Coordinate design deliverables in order to issue to Site Subcontractors areas of program. • Ensure construction staff are aware of their duties and responsibilities. • Coordinate the planning and organizing of resources with supervisors and subcontractors. Check Foremans diaries and countersign with subcontractors on a daily basis. 7. Coordinate interfaces between sections and suppliers in order to ensure project requirements are managed. • Maintain professional relationships with clients and Engineers • Maintain an accurate site diary of all activities and progress which may have implication on contract with client or subcontractors. Education: B.E/B.Tech/Dip in Civil Experience: 10 to 15 Yrs

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational goals. Key Responsibilities: Forecasting and Planning: Develop accurate forecasts for call volumes, handling times, and staffing requirements. Analyze historical data and trends to predict future workforce needs. Collaborate with operations and other departments to align workforce plans with business objectives. Scheduling: Create and manage staff schedules to ensure optimal coverage and adherence to service levels. Implement flexible scheduling strategies to accommodate peak times and special events. Monitor adherence to schedules and make adjustments as necessary. Real-Time Management: Oversee real-time monitoring of call center activities to ensure efficient operations. Respond to unexpected changes in call volume and staffing needs. Coordinate with team leaders and supervisors to address any immediate workforce issues. Reporting and Analysis: Generate and analyze reports on key performance indicators (KPIs) related to workforce management. Provide insights and recommendations to improve operational efficiency and effectiveness. Present findings to senior management and stakeholders. Team Leadership: Lead and mentor the WFM team, providing guidance and support for professional development. Foster a collaborative and positive work environment. Ensure team members are trained on WFM tools and best practices. Continuous Improvement: Identify opportunities for process improvements and implement solutions. Stay updated on industry trends and advancements in workforce management technology. Drive initiatives to enhance customer satisfaction and operational performance. Qualifications: Bachelor's degree in Business Administration, Operations Management, or related field. Proven experience in workforce management within a call center environment. Strong analytical skills and proficiency in WFM software and tools. Excellent communication and leadership skills. Ability to work under pressure and adapt to changing priorities. Preferred Skills: Experience with [specific WFM software, e.g., NICE, Verint]. Knowledge of call center operations and metrics. Certification in workforce management or related field.

Key Responsibilities: Project Leadership: Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables. Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly. Team Management: Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development. Resource Planning: Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution. Client Collabaration: Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle. Quality Assurance: Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality. Risk Management: Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed. Continuous Improvement: Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations. Documentation: Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication. Budget Management: Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders. You are a desired candidate if you have: Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains. Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture. In-depth understanding of HR processes and workflows. Excellent client management and communication skills. Solid project management skills with a track record of delivering complex projects on time and within budget. Knowledge of quality assurance processes and methodologies. Strong analytical and problem-solving abilities. Experience in risk management and mitigation strategies. Ability to thrive in a dynamic and fast-paced environment.

Job Description: Align available internal and external (offshore, nearshore, contractor) resources to meet project demands and budget constraints. Partner with consulting leadership to maximize revenue, utilization, and client satisfaction. Gather, manage, and communicate detailed resource requirements for the assigned practice area. Collaborate with management to identify and propose suitable resources for open roles. Escalate urgent or critical staffing needs and ensure timely resolution. Maintain up-to-date knowledge of consultants skill sets and project experience. Coordinate with offshore teams and vendor partners to source relevant candidate profiles. Track and monitor the selection and onboarding process for assigned roles. Maintain accurate records and data integrity in internal systems, documenting selection decisions with supporting rationale. Contribute to regular practice reports and support ad hoc reporting as needed. Leverage available tools to provide statistical and trend analysis for resource planning. Preferred Qualifications Minimum 2 to 3 years of experience in Resource Management or Vendor Management. Prior experience in IT services or consulting organizations. Strong understanding of recruiting processes and metrics (Quality, Time-to-Hire, and Volume). Proven ability to manage high-volume hiring initiatives. Excellent interpersonal, written, and verbal communication skills. Ability to operate effectively as an individual contributor while managing multiple stakeholders. Strategic mindset in developing effective resource and hiring plans. Experience working with cross-functional teams including hiring managers and vendor partners. Job Title: Resource Management Specialist Location: Bangalore Experience: 3+ years in Resource Management or Vendor Management Education: bachelor s degree or equivalent professional experience. Additional Sills:

Planning Position: Job Description Please find the details: Experience: 5 - 12 Years Job Location : Vijayawada, AP Education : Bachelors Degree in Civil Engineering For Project Site (Buildings / Metro / Airport / Metro Bhavan / Staff Quarters / Data Center / Water Projects) Summary : Softwares : MSP / Primavera Planning regards to Project Site based positions Working Experience using PRIMAVERA Software P3, P6, P8, P16 (Version) / MSP. Responsible for Project Planning, Scheduling, Monitoring and Control Preparing Construction Programs, Progress Monitoring Control Sheets, Micro Planning, Budgeting, Base Line Schedules L1, L2, and L3, S-Curves and Progress Reports. Preparation of look-ahead schedules; activities forecast schedule, & pass on information to respective departments for timely availability of resources in site. Assisting Team in preparing presentations during Monthly Review Meetings with Client and PMC. Ensure submission of Daily Progress Reports (DPRs), Weekly Progress Reports (WPRs) and Monthly Progress Reports (MPRs), Delay Reports (DRs) and Tracking Reports (TRs) by the team of Engineers. Narrative Statement Progress Co-ordination with engineering team for timely submission of drawings for obtaining GFC drawings (good for construction). Attending client review meetings and submitting all details complying with the requirements of client. Effective communication & interpersonal skills with strong analytical and problem-solving abilities. Interested candidates can send their interest along with your updated profile.

Please find the details: Experience: 12 - 15 Years (Senior Planning Manager) 3 - 8 Years (Planning Engineer) Education : Bachelors Degree in Civil Engineering (Preferably Masters Degree / NICMAR) Location : Malad (Project Site), Mumbai Summary : The largest contract has been awarded by Municipal Corporation. of Greater Mumbai (MCGM). The scope of work comprises design and build of Malad waste water treatment facility WWTF Working Experience using PRIMAVERA Software P3, P6, P8, P16 (Version) Atleast 5 Years of Water Treatment (for Senior profile) Responsible for Project Planning, Scheduling, Monitoring and Control Preparing Construction Programs, Progress Monitoring Control Sheets, Micro Planning, Budgeting, Base Line Schedules L1, L2, and L3, S-Curves and Progress Reports. Preparation of look-ahead schedules; activities forecast schedule, & pass on information to respective departments for timely availability of resources in site. Assisting Team in preparing presentations during Monthly Review Meetings with Client and PMC. Ensure submission of Daily Progress Reports (DPRs), Weekly Progress Reports (WPRs) and Monthly Progress Reports (MPRs), Delay Reports (DRs) and Tracking Reports (TRs) by the team of Engineers. Narrative Statement Progress Co-ordination with engineering team for timely submission of drawings for obtaining GFC drawings (good for construction). Attending client review meetings and submitting all details complying with the requirements of client. Effective communication & interpersonal skills with strong analytical and problem-solving abilities.

BNP Paribas ISPL is seeking a proactive and creative team player to work as an Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Need to be a SME (Subject Matter Expert) of the process with complete knowledge & understanding of NAV Calculation Processing & Review across variety of funds & instruments types. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensuring the KPIs are kept in Green at all times. Preparation of Key/Standard Operating Procedures for each process migrated to Chennai. Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date. Prioritize the work and conduct investigation with due diligence on all the discrepancies. Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends. Ensure review of critical queries before sent. Where issues/errors arise ensure detailed analysis of issues and clear understanding is gained before responding to client, spoke or other parties. Ensure that the Reports are thoroughly reviewed and most updated information is provided. Should assist supervisors in preparing & reviewing reports. Financial: Adhere to Quality of 100% while producing & reviewing NAVs. Ensure there is NO Financial impact/loss to the organization. People: Updating required colleagues adequately on any changes/new events impacting BAU. Should be proactively escalating any relevant issues to Manager. Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks. Participating in Daily Team huddles, Weekly Team meetings. Develop SMEs and ensure that, the Back-up management tool is in place for all the team members. Risk Management: Enforce 100% compliance of ISAE3402. Carry out sample testing on daily basis & document the results. Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner. Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation. Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion. Good team player skills Good written and oral communication skills. Good listening and questioning ability. - Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload. Ability to work in an organized manner. - Must have an attention to detail Generate creative solutions to problems. Always looks for ways to improve services and processes. Be able to adapt to markets and clients evolution. Monitor the respective group mail box and respond quickly to the queries. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Act as a back-up in the absence of other team members. Assist supervisor in resource planning and BAU planning. Continuously strive to improve the process and bring efficiency in the chain Department BC Correspondents Acts on behalf of, and by delegation of Department head who remain fully responsible for the department BC Plans. Responsible for designing, maintaining and organising BCM documentations (BIA, BC Plan, Call Tree list etc.) and testing of BC Plans and solutions (BCP testing, Call tree testing, participation in various level BCP & DR testing) Provide business data for analysis, design and testing stages of BC Plan Alerting the BCM team of any business continuity incident with potential impact to business Organizing an appropriate business response for your department upon confirmed crisis scenario by mobilizing the recovery teams and communicating relevant instructions, and providing regular status updates on business recovery to the BC Manager Specific Qualifications Accounting/Commerce Minimum of 10+ years of experience in Fund Accounting Skills Referential Behavioural Skills : Attention to detail / rigor Ability to collaborate / Teamwork Decision Making Client focused Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment -

About Wishlink Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. Were all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience severalfold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media. Team and Investors Wishlink was founded by 3 friends from college, Chandan, Shaurya , and Divyansh , with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital . Why Join Us Exciting Problem The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way. Immense Scale In just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months. Stellar Team Wishlink is all about its people . Our business and engineering teams are young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun! Growth Opportunity We have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 200cr. We are working with over 10,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more. Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey. As the Head of Influencer Marketing, you will lead the charter end-to-end owning strategy, operations, execution, and performance for one of our highest-impact growth levers. You ll run influencer-led campaigns across our portfolio of D2C brands with full ownership of the vertical s P&L. Lead and manage the influencer marketing team, driving excellence across strategy, execution, and operations. Build scalable ops systems across influencer onboarding, negotiations, content pipelines, and reporting. Align campaign strategy with brand goals to drive measurable impact on awareness, engagement, and sales. Collaborate cross-functionally with product, marketing, sales, and tech teams to embed influencer marketing into business growth initiatives. Develop a comprehensive understanding of the influencer marketing landscape. Engage with top-tier influencer marketing spenders to identify their challenges and objectives. Leverage Wishlinks platform to craft tailored B2B solutions that optimize their influencer marketing investments, driving measurable ROI and fostering long-term partnerships Stay ahead of trends in the creator economy and social platforms to ensure constant innovation in our approach. Manage budgets, forecasting, and resource planning for efficient and impactful execution. Own and drive the P&L for the influencer marketing vertical 2-4 years of experience in roles such as Program Manager, Founder s Office, or Entrepreneur-in-Residence (EIR) at a product-first consumer tech startup. At least 2 years of experience driving strategy, operations, or growth charters

In this role, your responsibilities will include building an inclusive and encouraging environment for employees within the organization. You will be developing and implementing strategies towards talent development and aligning the vision of the global product group. Identifying and implementing plans for technical competency development at EICP will be a key aspect of your role. It will also be crucial to attract, develop, appraise, and retain qualified and skilled staff. Your responsibilities will involve motivating, empowering, and developing the team, as well as actively participating in and implementing the group-level resource planning process. You will steer the Engineering and development team in EICP to ensure the delivery of projects/products to time and budget. Collaboration with the Measurement Solutions Leader EICP and Analytical and Detection product group engineering leaders is essential. Working closely with Global engineering leaders and functional leaders to understand the product roadmap, priorities, and program management will also be part of your responsibilities. Developing and leading the budget to fund yearly operations and infrastructure development is a key task. Ensuring that projects/programs are well defined, prioritized, tracked, and communicated in a consistent and effective manner is crucial. You will also interact with Emerson Analytical and Detection product group to identify alignments and standard methodologies and share/work across other product groups in Measurement Solutions for improving benefit. Other responsibilities or tasks within your skills and abilities will be expected whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements. This job description is non-contractual and is for information and mutual understanding of both parties. Who you are: You will deliver messages clearly, compellingly, and concisely. You will solve difficult issues with optimism and confidence, viewing talent development as an organizational imperative. Creating a positive and motivating working environment while considering multiple and varied viewpoints when addressing problems and opportunities will be your strength. Proactively developing relationships with a wide variety of people, gaining their confidence and trust easily is essential. Distinguishing between what's relevant and what's unimportant to make sense of complex situations, moving beyond traditional ways of doing things and pushing past the status quo is a quality you possess. Additionally, you will model collaboration across the organization. For this role, you will need: - Bachelor of Engineering/Science Degree; MBA and business studies preferred - Minimum 10 years of industry and leadership experience in Engineering, Research & Development, or Product Management - Validated ability to work in a matrix environment within a sophisticated global organization - Proven Change Leadership skills - Consistent track record to influence and guide leaders in different functions - Strong communication and presentation skills - Ability to flex working hours to accommodate global time differences - Experience of leading and mentoring engineering resources Preferred qualifications that set you apart: - Experience leading and completing engineering project teams that developed new products - Experience in software/embedded firmware and/or electrical engineering, mechanical engineering - Experience with Stage gated development processes - Experience with Agile Product Development, e.g., SCRUM, TDD, XP - Knowledge and experience of New Product Development staged gate processes - Experience working with international teams - Excellent presentation and persuasion skills - Experience in analytical and detection instrument development Our culture & commitment to you: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.,

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Engineering Travel Percentage : 0% Job Description: The role is for Business Analyst cum Project Manager who will be part of Change function working in collaboration with IT, Ops and Client teams to make sure timely and quality delivery of projects in the Derivatives Post Trade Processing business unit. About the Team: This role is required to Operate as Business Analyst cum Project Manager in the change delivery team responsible for end-to-end delivery of projects while working with the customer, technology, operations, and support teams. What you will be doing: Define the scope of projects, ensuring clarity on objectives and deliverables. Resource Planning: Making sure all types of resources are secured and allocated. Creating project timelines and milestones is essential for successful execution. Assesses risks of various solutions and prioritize competing business demands. Maintaining accurate records, progress reports, and project documentation. Effective communication with clients, colleagues, and stakeholders. Organizing tasks in a logical order to optimize efficiency. Coordinate the testing efforts involving multiple teams to stay on schedule. Follows change management process regarding change deployment. Essential Skills Minimum of 3-5 years professional experience and proven delivery track record of working as a Project Manager in a fast-paced, multi-project environment with senior management face-offs. Ability to communicate effectively in a variety of written and verbal formats. Strong client presentation skills. Strong teamwork working effectively with global teams. High level understanding of common technology platforms used in software development. Strong time management with the ability to multitask and be flexible with schedule as demand dictates. Desirable Skills Understanding of Derivatives Trading and corresponding post trade activities. PMP or Prince2 certification. What you bring: Knowledge / Experience Good experience in managing IT projects in capital market domain. Experience on working with wide variety of teams, managing their conflict and build a common understanding. Ability to build and maintain strong Client relationships portraying technical and functional expertise Knowledge of Project Methodology viz. AGILE, Waterfall etc. Competent in best practice principals of risk, information security and compliance Education: High school diploma, GED or equivalent. Bachelors degree in business or related field or the equivalent combination of education, training, or work experience is preferred What we offer you: An exciting opportunity be a part of Worlds Leading FinTech Product MNC Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass,

Ensuring preparation of project plan for execution of the job with well-defined scope of work, interface of vendors and Technical Recommendation for materials and services and resource planning. Implementing projects as per plan to achieve agreed parameters and delivery timelines. Ensuring quality of all execution activities. Ensuring optimum deployment and utilization of resources (manpower, materials, equipment) Inculcating safety culture through use of PPEs and safe work processes to minimize safety incidents and eliminate accidents. Ensuring obtaining necessary licenses and approvals for execution and commissioning of the project through submission of relevant documents to the concerned government departments Ensuring that all service providers, vendors and technology suppliers comply with relevant statutory provisions with respect to manpower, equipment, materials and processes they deploy during project execution Requirements : Exposure in Project management, Copper foil technology

Ensuring preparation of project plan for execution of the job with well-defined scope of work, interface of vendors and Technical Recommendation for materials and services and resource planning. Implementing projects as per plan to achieve agreed parameters and delivery timelines. Ensuring quality of all execution activities. Ensuring optimum deployment and utilization of resources (manpower, materials, equipment) Inculcating safety culture through use of PPEs and safe work processes to minimize safety incidents and eliminate accidents. Ensuring obtaining necessary licenses and approvals for execution and commissioning of the project through submission of relevant documents to the concerned government departments Ensuring that all service providers, vendors and technology suppliers comply with relevant statutory provisions with respect to manpower, equipment, materials and processes they deploy during project execution Unit Details Birla Copper, Hindalco s copper unit, is located at Dahej in the Bharuch district of Gujarat. This is one of the largest single-location copper smelters in the world with integrated port facilities. Dahej Harbour and Infrastructure Limited (DHIL) is strategically located to cater to the logistics and transportation needs of its customers. The copper unit at Dahej comprises copper smelters, backed by a captive power plant, oxygen plants, by-products plants, utilities and a captive jetty. There is also a precious metals recovery plant at Dahej, which produces gold, silver and selenium.

Skill required: Contract Services - Contract management Designation: Sourcing & Cat Enablement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Contract Services Senior Analyst Accenture IndiaTalent Segment:Business Process Specialization-Demonstrated a results driven approach, in a team setting where team members are not directly located within the same geography; -Strong client management skills;-Strong proficiency in Microsoft Outlook, Excel, PowerPoint, Access, Word. What are we looking for -Legal degree with between 4 years of experience, or relevant contract management experience required with between 6 years of experience;-In depth experience working with a variety of contract types (i.e. preparing, reviewing and negotiating) and contract processes;-Be able to identify legal risk in various contract types;-Must be able to recognize, identify and clearly be able to explain business and convey legal positions; -Impactful experience working within cross-functional and/or global teams of contracting and / or procurement professionals and aligning with established performance expectations;-Internal stakeholder management, data/information management, category management, process review, project management and performance reporting skills;-Procurement process knowledge, contract management, supplier analysis, supplier diversity, supplier management, technology utilization experience is an advantage;-Experience with contract reporting desirable (i.e. total number of contracts, number of suppliers under contract, and other indicators) to assess progress and effectiveness of the contract function; -Experience responding to inquiries regarding contract obligations and redlines/revisions; Choose Accenture for an exciting career, where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your expertise working with the best people worldwide in a dynamic, team-focused environment. The only place where you can use your skills to provide high-quality, long-term services for our Global Fortune 500 clients, helping them achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be. Roles and Responsibilities: The key aspects and responsibilities of your role will be:Draft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards;Past experience with drafting agreements in following areas:IT, Marketing, Professional Services, Facilities, MRO. Specific experience within the Pharma industry highly desirable;Coordinate and perform contract analysis, including redlines and negotiations with client legal and other stakeholders, as well as suppliers to:Negotiate business terms and collaborate, coordinate, and be able to explain risks and implications of contract terms to the business and other stakeholders. Complete gap analyses, review, redline, and understand contract language, risks and implications of such language. Draft commercial terms as needed.Prepare and disseminate information regarding contract status, compliance and modifications as well as partnering with cross-functional teams to maintain effective contracting procedures and ensuring adherence to regional/global category strategies;Consulting and escalating positioning issues which are not solved satisfactorily by the project team in a timely manner;Ensure that at all times written guidelines and client policies are followed and/or required SME input is obtained throughout the process (eg, privacy, finance, international and domestic taxation, customs and trade, information security, systems quality, software asset management, etc.);Manage multiple projects independently with the ability to resolve negotiation issues in a timely manner, escalating as appropriate and push a deal through to execution;Manage projects within Accentures proprietary or client workflow tools to document each step of the contract formation process. Maintenance and facilitation of records including updates, amendments and archiving of inactive contracts based on client schedule and requests.Enable Contract content and Load Contracts / Agreements as per schedule / approved client requests. Qualification Any Graduation

Overview We are seeking an experienced Project Manager to oversee the planning, execution and completion of network infrastructure projects across multiple locations. The Project Manager will coordinate the installation and configuration of networking hardware, cabling and security solutions, ensuring timely delivery within budget and adherence to quality standards. The role involves managing cross-functional teams, vendors and stakeholders to achieve project objectives. Responsibilities Plan and manage the installation of Cat6 cables, patch panels, keystone jacks, faceplates, fibre optic cables and 9U racks at multiple locations. Oversee the deployment and configuration of 24-port L2 switches, 8-port L2 switches, core switches and firewalls as per the network topology. Coordinate the deployment and configuration of a Network Management System (NMS) with a centralized dashboard at the DMER Head Office, including securing device licenses. Ensure the installation of endpoint security solutions with dual-factor authentication, Active Directory (AD) synchronization and threat protection on all nodes. Supervise end-to-end testing of LAN connectivity, switch performance and firewall rules to ensure network reliability and security. Manage testing of the NMS for fault management, performance monitoring and centralized reporting capabilities. Validate endpoint security features, including threat detection and isolation, to meet organizational security standards. Develop project schedules and resource plans, ensuring alignment with organizational goals. Communicate project progress, risks and issues to stakeholders, providing regular updates and reports. Manage vendor/OEM relationships, procure materials and ensure compliance with technical specifications and safety standards. Ensure all project deliverables meet quality standards and are completed on time. Qualifications Bachelors degree in Project Management, IT or a related field. 5+ years of experience in managing IT infrastructure or network deployment projects. Proven expertise in coordinating cabling, networking hardware and security solution deployments. Strong understanding of network topologies, L2 switches, firewalls and NMS platforms. Experience with endpoint security solutions, including dual-factor authentication and AD synchronization. PMP or equivalent project management certification is preferred. Excellent organizational, leadership and communication skills. Ability to manage multiple projects simultaneously and work under tight deadlines.

Resource Deployment Management Skills - Resource Management, Resource fulfilment, Resource Deployment Job Location Greater Noida Experience - 5 - 10 years Description Responsible for Resource fulfilment, resource deployment and managing operational efficiencies within Vertical / Service Line. He / She will partner with business to ensure fulfilment at required rates to ensure revenue growth and govern set of parameters to ensure profitability. Candidate must have: Partner with Business for Resource forecasting, Review of demands in line with overall revenue growth of the unit Strategize, Implement, and track resource fulfilment within the group Plan for external hiring and training based on the roll off and bench Track and Monitor Utilization. Suggest and implement plans for improvement of utilization Govern bench & implement measures to be at the optimal number and at the optimal bench cost Movement of people between offshore and onsite Tracking of Unbilled / Buffer resources Collaborate with vertical / service line leadership and all enabling functions Build and manage high performing team

Minimum requirements (Education Qualification & Work Experience) Bachelors degree in Business, Engineering, Technology, or related field MBA or Master's in a related discipline (preferred) PMP, PgMP, or PRINCE2 certification (preferred) Agile or Scrum certification (preferred) 15+ years of project/program management experience, with at least 8 years in a senior PMO or leadership capacity Strong BPO industry background with experience managing global delivery programs Proven experience in client transitions, global ramp-ups, rebadging, and new site setup Demonstrated ability to lead cross-functional teams in matrixed environments Experience in cost optimization, capacity planning, and client-facing project governance Competency Requirements: [Technical & Behavioral] Strong financial acumen with budgeting, forecasting, and ROI tracking expertise Excellent stakeholder management and executive communication skills Ability to operate in fast-paced, deadline-driven, and client-sensitive settings Strong people leadership and team development capabilities across geographies Strong executive presence and communication skills Strategic mindset with a focus on business value delivery Ability to lead in matrixed, multicultural environments High emotional intelligence, adaptability, and stakeholder management expertise Track record of mentoring and building high-performing PMO teams Job Responsibilities Establish and lead a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices. Drive enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals. Oversee large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs. Collaborate with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery. Lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models. Monitor program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions. Manage and mentor regional PMO leaders and project managers, driving a high-performance culture. Oversee reporting and executive dashboards on portfolio health, delivery status, and resource capacity. Support commercial teams with solution design, RFP responses, and due diligence for prospective clients. Lead the change management efforts for process transformations, digital enablement, and organizational change.

So, what’s the role all about? The Resource Manager Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. RM will be the go-to person for all resource requirements under the CXone professional services (PS) team. This will involve close liaison with PS Directors (Dir.), Client Services Managers (CSM), Project Managers (PM), professional services engineers (PSE), Project leads and daily involvement in the scheduling and assignment of resources to bid efforts. How will you make an impact? Completes resource operational requirements by scheduling and assigning employees following up on work results Maintain and keep the database updated with qualification, skillsets, and experience of each resource in the team. Provide up-to-date information on all resources, particularly availability. Ability to forecast the workload and take pro-active steps. Where immediate deployment is required, ensure that any risk is mitigated. Understand and resolve the resource requirement. Schedule periodic meeting with project managers to discuss future opportunities. Handle and resolve the schedule clashes and conflicts. Maintains resource staff job results by counseling and disciplining employees; planning, monitoring Align resources based on skill set, market and products, country, region, customer and recommend areas of development for the team Provide regular and ad hoc management information and reports as required and availability. Should be flexible to work in America’s 5:30 PM to 2:30 AM IST shift. Maintains professional knowledge by attending educational workshops. Recommend to management the educational programs beneficial for resource skill development by studying and assessing benefit needs and trends to cultivate the team for their career progression. Recommend process improvements for Resource Management Work closely with project managers and lead engineers to help remove roadblocks and bottlenecks. Have you got what it takes? 8+ years of IT resource/project management experience within a software development environment Experience driving and being accountable for successful project delivery within a matrix organization Expert knowledge of MS Project, with particular emphasis on resource planning/tracking Good Command of Excel, PowerPoint, Visio Experience working in multi-cultural environments and multi-national organizations Understanding of an internal scheduling function is an advantage Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing. Self-starter, able to manage a changing workload Ability to work under pressure and able to calmly priorities conflicting demands Professional and able to handle discussions with senior, experienced professionals Good communication skills, aware of the importance of updating interested parties efficiently and effectively Attention to details and able to manage data accurately Working knowledge of basic software development methodologies such as Waterfall and Agile/Scrum is Plus Good working knowledge of SDLC, AGILE or other software project management methodologies What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Professional Services, CX Role Type: Individual Contributor

Your role This role will focus on operational efficiency, tracking KPIs, and supporting business reviews (MBRs/QBRs). The Operations Manager will also be responsible for driving process improvements, tracking productivity, and collaborating with leadership to optimize team performance and resource planning. What you'll be doing Key Responsibilities: Develop and implement detailed operational plans to ensure that resources, workflows, and tasks are allocated efficiently across the team. Monitor and track key performance indicators (KPIs) for all operational activities and the project team’s overall performance. Provide regular KPI reports to senior management and leadership, highlighting trends, challenges, and areas for improvement. Work with team leads to address any performance gaps and support the team in meeting or exceeding KPIs. Lead the preparation for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in collaboration with team leads and managers. Ensure that data and insights are gathered in advance, creating accurate and actionable presentations for senior leadership. Facilitate follow-up actions post-reviews to ensure that decisions are implemented and tracked Continuously monitor and assess team productivity across various functions and projects. Implement tools and metrics to track productivity and identify opportunities for improvements or optimizations. Provide guidance and recommendations for improving team efficiency and achieving organizational goals. Identify opportunities to streamline operational processes and workflows to improve efficiency and reduce bottlenecks. Develop and maintain an annual operations calendar, ensuring all key events, milestones, and deliverables are accurately planned and executed. Monitor project timelines to ensure that all deliverables are met as per the defined schedules. Provide timely updates on the progress of deliverables to senior leadership, highlighting any challenges or dependencies Collaborate with HR and senior management to provide input on team capacity, resource requirements, and future hiring needs. Participate in recruitment efforts to bring in new talent, ensuring that new hires are aligned with operational needs. Skills & Qualifications: 7+ years of experience in operations management, workforce management, and project management Strong proficiency in MS Office Suite (Excel, PowerPoint, Word) and operations management software. Experience in preparing and presenting operational reports, dashboards, and presentations to senior leadership Excellent verbal and written communication skills, able to present complex data clearly to senior leadership.. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.