Resolution Analyst (Senior Tele-Collections Role)

Position & Location

Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane

Salary

up to ₹1–1.2 Lakh a month

About the Role

A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.

Key Responsibilities

• Manage high-value/complex overdue accounts through professional telephonic communication.
• Negotiate structured repayment solutions aligned with client policies.
• Achieve recovery and resolution targets with accuracy and compliance.
• Handle escalations requiring deeper negotiation and conflict resolution.
• Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
• Document commitments, call outcomes, and resolutions in CRM systems.
• Act as a role model for junior tele-collection officers through consistent performance.
• Share portfolio insights and customer behavioral patterns with team leads.

Key Skills and Attributes

• Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)
• Strong negotiation, persuasion, and conflict-resolution skills.
• Resilience, empathy, and professionalism.
• Ability to manage stress and high-pressure recovery conversations.
• Proficiency in digital CRM tools and call logging.

Eligibility Criteria

• Minimum fixed salary of ₹3.6 LPA in current/previous role.
• 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.
• Strong communication skills in both English and Hindi.
• Willingness to undergo psychometric assessment.
• Age: Preferably 22–30 years.

Compensation and Benefits

• Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive
• Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).
• Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.

Work Timings

Monday to Saturday – 9:30 AM to 6:30 PM (Roster-based).

About the Company

Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.

Why Join Us?

• Premium Role: Transition into a senior, performance-driven role.
• High Earnings Potential: Incentives can double your fixed pay.
• Growth Pathway: Progress into team lead and strategy roles within 12–18 months.
• Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.

How to Apply

Send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.