Resolution Analyst (Senior Tele-Collections Role)

As a Resolution Analyst at Rezolution Performance Centre in Wagle Estate, Thane, you will be responsible for handling complex recovery conversations with empathy, fluency, and precision. Your key responsibilities will include: - Managing high-value/complex overdue accounts through professional telephonic communication - Achieving recovery and resolution targets with accuracy and compliance - Handling escalations requiring deeper negotiation and conflict resolution - Maintaining professional rapport while ensuring adherence to compliance and regulatory frameworks - Documenting commitments, call outcomes, and resolutions in CRM systems - Acting as a role model for junior tele-collection officers through consistent performance - Sharing portfolio insights and customer behavioral patterns with team leads To excel in this role, you should possess the following key skills and attributes: - Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) - Strong negotiation, persuasion, and conflict-resolution skills - Resilience, empathy, and professionalism - Ability to manage stress and high-pressure recovery conversations - Proficiency in digital CRM tools and call logging In order to be eligible for this position, you should meet the following criteria: - Minimum fixed salary of 3.6 LPA in current/previous role - 2-3 years of experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles - Strong communication skills in both English and Hindi - Willingness to undergo psychometric assessment - Age preferably 22-30 years The Compensation and Benefits for this role include: - Fixed Salary: 4.2 - 4.8 LPA + up to 150% incentive - Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections. If you join us, you can expect: - Premium Role: Transition into a senior, performance-driven role - Growth Pathway: Progress into team lead and strategy roles within 12-18 months - Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture To apply for this position, send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.,