7 Call Logging Jobs

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal knowledge bases and resources for effective problem resolution, and familiarize yourself with product details to enhance client interaction. Analyzing call logs to identify trends, updating self-help documents for customers, and escalating critical client issues to the Team leader when necessary are vital tasks. Ensuring customers are provided with all necessary product information and disclosures before and after their queries are essential to avoid legal challenges. Your role also involves delivering exceptional customer service by diagnosing and troubleshooting client queries, guiding users through solutions, and assisting them in navigating product menus. Maintaining records of customer queries, processing incoming calls and emails accurately, and offering alternative solutions to retain customers are important aspects of the role. Effective communication of ideas and making scheduled call backs to customers to gather feedback and ensure compliance with SLAs are also part of your responsibilities. To maintain superior customer service levels, you will undertake product trainings to stay updated on features, changes, and updates, participate in self-learning opportunities, and collaborate with team leaders to enhance training themes and learning issues. Monitoring and improving performance parameters such as cases resolved per day, compliance with quality standards, productivity, and customer feedback will be crucial for operational excellence and client satisfaction.,

The purpose of this role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding all incoming help requests from clients in a courteous manner, and documenting all pertinent end user identification information. Moreover, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve client queries within the defined SLAs. As part of this role, you will access and maintain internal knowledge bases, resources, and frequently asked questions to provide effective problem resolution to clients. It will be essential to identify and learn appropriate product details, document and analyze call logs, and maintain self-help documents for customers to expedite resolution time. Additionally, you will need to deliver excellent customer service through effective diagnosis and troubleshooting of client queries, provide product support and resolution, and assist clients in navigating product menus and features. Furthermore, you will be required to maintain logs and records of all customer queries, accurately process and record all incoming calls and emails, offer alternative solutions to clients, and follow up with customers to ensure compliance with contracts and SLAs. Building capability to ensure operational excellence, undertaking product trainings, and collaborating with team leaders to identify training themes will also be part of your responsibilities. Interaction with stakeholders, including team leaders, HR, training team, technical lead, and clients, will be crucial. You will need to display competencies in process knowledge, collaborative working, problem-solving, attention to detail, execution excellence, client-centricity, and effective communication. Your performance will be assessed based on parameters such as the number of cases resolved per day, compliance to process and quality standards, meeting SLAs, productivity, efficiency, training hours, and technical training completion. If you encounter any suspicious activities related to job offers from Wipro, please report them to helpdesk.recruitment@wipro.com. For concerns regarding unethical hiring practices, contact the Ombuds Group at ombuds.person@wipro.com. Wipro is committed to creating an accessible, supportive, and inclusive workplace, providing reasonable accommodations to all applicants, including persons with disabilities, throughout the recruitment process.,

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Key Responsibilities: Handle inbound and outbound calls, emails, and chats with international customers Resolve customer queries related to products, services, billing, and accounts Maintain accurate and timely documentation of customer interactions Follow client guidelines and adhere to quality standards Collaborate with internal teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent spoken and written English skills Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable working in rotational and night shifts Strong problem-solving and multitasking skills Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate/Graduate Freshers with strong communication skills may also apply Immediate joiners preferred

We are looking for dedicated Customer Service Executives to handle international customer interactions. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across global markets. Key Responsibilities: Handle inbound and outbound calls from international customers Provide accurate information and resolve queries efficiently Maintain professionalism and follow service protocols Document customer interactions and update records accurately Collaborate with global teams for issue resolution Adhere to company guidelines and international standards Candidate Profile: Excellent command over English Comfortable working in rotational shifts Graduate or Undergraduate candidates can apply Immediate joiners preferred Freshers and experienced candidates welcome

Position: Research Data Executive Eligibility: Master in Computer (M.Sc. in Computer Science/Master in Computer Application / Master in Biostatistics) Desirable: Well versed in internet of things (IoT), search engine tools, Microsoft Office Tools Desirable Work Experience: 1-2 years after post-graduation Work Profile: (1) Regular monitoring of Websites of National Funding Agencies like DST, DSIR, DBT, ICAR, ICMR etc. and International Funding Agencies to keep track of Call for Proposals on Prioritized Research Thrust Areas (2) Keeping Constant Updates on these Recent Call for Proposals and forwarding to concern Institutes/Department timely so that they can proceed for next level of timely project submission before the last date of submission. (3) Updating the University Research Data Record in terms of Publications/Extramural Projects (EMR)/IPR and others. Applications open for 7 days from the date of posting this job advertisement.