22 Call Logging Jobs

Role & Responsibilities Engage with U.S. customers through outbound/inbound calls to promote and sell products or services. Deliver compelling sales presentations and close deals with confidence. Maintain accurate call logs, lead status, and CRM updates daily. Meet and exceed assigned sales targets, KPIs, and performance metrics . Handle objections and convert prospects into paying customers through persuasive communication. Collaborate with team members to optimize sales scripts, campaigns, and closing strategies. Ensure professionalism and compliance with U.S. communication standards on every call. Preferred Candidate Profile Excellent verbal communication with a neutral U.S. accent . Prio...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your main duties will include managing transactions, fielding help requests from clients, documenting user information and problem details, resolving client queries as per defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining call logs to spot trends, updating self-help documents for customers, escalating serious client issues, ensuring product information is provided to clients, delivering excellent customer service, providing product support and resolution, as...

Role Overview: As a Technical Support Specialist at this company, your role revolves around providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your responsibilities include managing transactions, fielding help requests from clients, documenting end user identification information, updating availability, recording queries and resolutions, following standard processes, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, escalating serious client issues, ensuring product information disclosure, delivering excellent customer service, p...

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. It is crucial for you to update your availability in the RAVE system to ensure the productivity of the process. Key Responsibilities: - Support process by managing transactions as per required quality standards - Field all incoming help requests from cl...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support process by managing transactions as per required quality standards - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken and t...

As a Resolution Analyst at Rezolution Performance Centre in Wagle Estate, Thane, you will be responsible for handling complex recovery conversations with empathy, fluency, and precision. Your key responsibilities will include: - Managing high-value/complex overdue accounts through professional telephonic communication - Achieving recovery and resolution targets with accuracy and compliance - Handling escalations requiring deeper negotiation and conflict resolution - Maintaining professional rapport while ensuring adherence to compliance and regulatory frameworks - Documenting commitments, call outcomes, and resolutions in CRM systems - Acting as a role model for junior tele-collection office...

As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, and updating your availability in the RAVE system to ensure productivity of the process. - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via teleph...

As a Technical Support Specialist at our company, your role is crucial in providing effective technical support to the process and actively resolving client issues. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, and ensuring timely resolution of client queries to meet process SLAs. Your primary goal is to deliver excellent customer service through effective diagnosis and troubleshooting of client issues. - Support the process by managing transactions as per required quality standards. - Field all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all pertinent end us...

Role Overview: As a Technical Support Specialist at the company, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients via telephone and/or emails, documenting end user information, updating availability in the system, recording and tracking queries, resolving client issues within defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining product information, and escalating serious client issues when necessary. Additionally, you will deliver excellent customer serv...

You will be responsible for the following: - Troubleshooting operating systems, drivers, software, and applications - Demonstrating proficiency in OS, software, and email troubleshooting - Understanding email configuration, backup, and restore processes - Installing printers and ensuring proper functionality - Understanding and troubleshooting internet, Wi-Fi, LAN, and IP assignment issues - Performing system backup and restore operations - Understanding call logging procedures - Possessing good communication skills and the ability to interact with customers effectively Qualifications required: - Proficiency in troubleshooting operating systems, software, and applications - Knowledge of emai...

The purpose of your role is to provide efficient technical support for the process and promptly address client issues either directly or by escalating them in a timely manner to meet process SLAs. Your responsibilities include managing transactions, handling help requests from clients via phone and email, documenting end user information, updating availability, tracking and documenting queries, following standard procedures, resolving client issues within defined SLAs, accessing internal resources for effective problem resolution, learning product details, analyzing call logs, updating self-help documents, escalating serious issues, delivering excellent customer service, offering product sup...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most complex digital transformation needs. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. The role you will undertake involves providing effective technical support to the process and resolving client issues promptly to meet process SLAs. Your responsibilities will include managing transactions according to quality standards, handling incoming help requests from clients via telephone and email, documenting relevant end user informati...

The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards and fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. It is essential to document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue. You will need to update your availability in the RAVE system to ensure the productivity of the process and record, track, and document all querie...

The role aims to provide effective technical support to the process and proactively resolve client issues either directly or through timely escalation to adhere to process SLAs. Responsibilities include managing transactions, handling help requests from clients via telephone and/or emails, documenting pertinent end user information, updating availability in the RAVE system, recording and tracking all queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, learning product details, analyzing call logs to identify trends, updating self-help documents for customers, escalating serious client issues to Team leader, ensu...

The role aims to provide efficient technical support to the process and address client issues either directly or by escalating them promptly to meet process SLAs. You will be responsible for managing transactions according to quality standards, handling incoming help requests from clients courteously via phone and email, and documenting relevant end user information and problem details. Updating your availability in the RAVE system to ensure process productivity and recording all queries, steps taken for problem-solving, and resolutions achieved are also key responsibilities. You will need to follow standard procedures to resolve client queries within the defined SLAs, leverage internal know...

The purpose of this role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding all incoming help requests from clients in a courteous manner, and documenting all pertinent end user identification information. Moreover, you will update your availability in the RAVE system, record, track, and document all queries received, and follow standard processes and procedures to resolve client queries within the defined SLAs. As part of this role, you will access and maintain internal knowledge bases, resources, a...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description Role Purpose The purpose of the rol...

Key Responsibilities: Handle inbound and outbound calls, emails, and chats with international customers Resolve customer queries related to products, services, billing, and accounts Maintain accurate and timely documentation of customer interactions Follow client guidelines and adhere to quality standards Collaborate with internal teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent spoken and written English skills Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable working in rotational and night shifts Strong problem-solving and multitasking skills Immediate j...

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate...

We are looking for dedicated Customer Service Executives to handle international customer interactions. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across global markets. Key Responsibilities: Handle inbound and outbound calls from international customers Provide accurate information and resolve queries efficiently Maintain professionalism and follow service protocols Document customer interactions and update records accurately Collaborate with global teams for issue resolution Adhere to company guidelines and international standards Candidate Profile: Excellent command over English Comfortable working ...

Position: Research Data Executive Eligibility: Master in Computer (M.Sc. in Computer Science/Master in Computer Application / Master in Biostatistics) Desirable: Well versed in internet of things (IoT), search engine tools, Microsoft Office Tools Desirable Work Experience: 1-2 years after post-graduation Work Profile: (1) Regular monitoring of Websites of National Funding Agencies like DST, DSIR, DBT, ICAR, ICMR etc. and International Funding Agencies to keep track of Call for Proposals on Prioritized Research Thrust Areas (2) Keeping Constant Updates on these Recent Call for Proposals and forwarding to concern Institutes/Department timely so that they can proceed for next level of timely pr...