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Executive/Sr. Executive

Wipro Limited

2.0 - 6.0 years

Chennai, All india

On-site

As a Technical Support Specialist, your role involves providing effective technical support to the process and actively resolving client issues in a timely manner to meet process SLAs. Your responsibilities include: - Managing transactions to meet required quality standards - Fielding all incoming help requests from clients via telephone and/or emails courteously - Documenting pertinent end user identification information and the nature of the problem - Updating your availability in the RAVE system for process productivity - Recording, tracking, and documenting all queries received and resolutions - Following standard processes and procedures to resolve client queries - Accessing and maintai...

Posted 2 weeks ago

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