34 Call Logging Jobs

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your role will involve supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating your availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, accessing and maintaining internal knowledge bases, and i...

Educational Qualification: Graduate Role : Call Logging Service Booking Customer support Resolving queries Forwarding the queries to the concerned department for solutions. Coordination Grievance management

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding incoming help requests from clients via telephone and emails, documenting all pertinent end user information, updating availability in the RAVE system, resolving client queries as per defined SLAs, and maintaining internal knowledge bases to aid in effective problem resolution. Key Responsibilities: - Support the process by managing transactions as per req...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, updating availability in the RAVE system, recording and tracking queries, following standard processes, resolving client queries as per SLAs, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, identifying and escalating serious client issues, ensuring legal compliance, deliverin...

Responsibilities: Answering incoming calls. Identify and escalate issues to supervisors. Research, identify and resolve citizen complaints using applicable software. Route calls to appropriate resources. Document all call information according to standard operating procedures. Complete call logs and reports. Keep records of all conversations in our call center database in a comprehensible way. Meet personal or team qualitative and quantitative targets. Ensure you follow the customer service script provided by the company for uniformity Requirements: Need Confident Candidates who can handle calls efficiently. Strong verbal and written communication skills in Marathi & Hindi. Should be able to...

Responsibilities: Answering incoming calls. Identify and escalate issues to supervisors. Research, identify and resolve citizen complaints using applicable software. Route calls to appropriate resources. Document all call information according to standard operating procedures. Complete call logs and reports. Keep records of all conversations in our call center database in a comprehensible way. Meet personal or team qualitative and quantitative targets. Ensure you follow the customer service script provided by the company for uniformity Requirements: Need Confident Candidates who can handle calls efficiently. Strong verbal and written communication skills in Marathi & Hindi. Should be able to...

As a Resident Engineer, your role will involve providing on-site IT support services to ensure the smooth functioning of the IT infrastructure. Your responsibilities will include: - Handling helpdesk operations such as call logging and issue tracking - Performing asset management and maintaining IT inventory records - Coordinating with vendors for IT hardware servicing and warranty claims - Providing first-level support for desktops, laptops, printers, and other peripherals - Troubleshooting Local Area Network (LAN) and connectivity issues - Installing and configuring printers, scanners, and basic software - Maintaining documentation for all support activities and asset records To excel in t...

You will be responsible for providing first level support to customers by handling calls, logging them, coordinating with engineers to resolve issues, and updating the system accordingly. Your role will require operational knowledge of Microsoft Windows and MS Office. Additionally, you should possess good logical and analytical skills, as well as strong comprehension abilities. Being able to effectively communicate in English, Hindi, and the state language is essential for this position. Key Responsibilities: - Provide first level support to customers - Log calls and coordinate with engineers to resolve issues - Update the system with relevant information Qualifications Required: - Graduates...

As a Technical Support Specialist, your role is crucial in providing effective technical support to the process and resolving client issues in a timely manner. Here's what you will be responsible for: - Support the process by managing transactions according to required quality standards. - Field all incoming help requests from clients via telephone and/or emails courteously. - Document all relevant end user identification information and nature of the problem. - Update your availability in the RAVE system to ensure process productivity. - Record, track, and document all queries received along with problem-solving steps. - Follow standard processes and procedures to resolve client queries. - ...

Role Overview: As a Technical Support Specialist at Wipro Limited, your primary role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve client queries, accessing and maintaining internal knowledg...

Role Overview: As a Technical Support Associate at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients, documenting pertinent end user identification information, updating availability in the RAVE system, and recording all queries received. Your primary goal will be to deliver excellent customer service through effective diagnosis and troubleshooting of client queries. Key Responsibilities: - Support the process...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Your main responsibilities will include updating your availability in the RAVE system, recording, tracking, and documenting all queries received, and resolving client queries as per the defined SLAs. Key Responsibil...

Role & Responsibilities Engage with U.S. customers through outbound/inbound calls to promote and sell products or services. Deliver compelling sales presentations and close deals with confidence. Maintain accurate call logs, lead status, and CRM updates daily. Meet and exceed assigned sales targets, KPIs, and performance metrics . Handle objections and convert prospects into paying customers through persuasive communication. Collaborate with team members to optimize sales scripts, campaigns, and closing strategies. Ensure professionalism and compliance with U.S. communication standards on every call. Preferred Candidate Profile Excellent verbal communication with a neutral U.S. accent . Prio...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your main duties will include managing transactions, fielding help requests from clients, documenting user information and problem details, resolving client queries as per defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining call logs to spot trends, updating self-help documents for customers, escalating serious client issues, ensuring product information is provided to clients, delivering excellent customer service, providing product support and resolution, as...

Role Overview: As a Technical Support Specialist at this company, your role revolves around providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your responsibilities include managing transactions, fielding help requests from clients, documenting end user identification information, updating availability, recording queries and resolutions, following standard processes, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, escalating serious client issues, ensuring product information disclosure, delivering excellent customer service, p...

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. It is crucial for you to update your availability in the RAVE system to ensure the productivity of the process. Key Responsibilities: - Support process by managing transactions as per required quality standards - Field all incoming help requests from cl...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support process by managing transactions as per required quality standards - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken and t...

As a Resolution Analyst at Rezolution Performance Centre in Wagle Estate, Thane, you will be responsible for handling complex recovery conversations with empathy, fluency, and precision. Your key responsibilities will include: - Managing high-value/complex overdue accounts through professional telephonic communication - Achieving recovery and resolution targets with accuracy and compliance - Handling escalations requiring deeper negotiation and conflict resolution - Maintaining professional rapport while ensuring adherence to compliance and regulatory frameworks - Documenting commitments, call outcomes, and resolutions in CRM systems - Acting as a role model for junior tele-collection office...

As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, and updating your availability in the RAVE system to ensure productivity of the process. - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via teleph...

As a Technical Support Specialist at our company, your role is crucial in providing effective technical support to the process and actively resolving client issues. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, and ensuring timely resolution of client queries to meet process SLAs. Your primary goal is to deliver excellent customer service through effective diagnosis and troubleshooting of client issues. - Support the process by managing transactions as per required quality standards. - Field all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all pertinent end us...

Role Overview: As a Technical Support Specialist at the company, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients via telephone and/or emails, documenting end user information, updating availability in the system, recording and tracking queries, resolving client issues within defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining product information, and escalating serious client issues when necessary. Additionally, you will deliver excellent customer serv...

You will be responsible for the following: - Troubleshooting operating systems, drivers, software, and applications - Demonstrating proficiency in OS, software, and email troubleshooting - Understanding email configuration, backup, and restore processes - Installing printers and ensuring proper functionality - Understanding and troubleshooting internet, Wi-Fi, LAN, and IP assignment issues - Performing system backup and restore operations - Understanding call logging procedures - Possessing good communication skills and the ability to interact with customers effectively Qualifications required: - Proficiency in troubleshooting operating systems, software, and applications - Knowledge of emai...

The purpose of your role is to provide efficient technical support for the process and promptly address client issues either directly or by escalating them in a timely manner to meet process SLAs. Your responsibilities include managing transactions, handling help requests from clients via phone and email, documenting end user information, updating availability, tracking and documenting queries, following standard procedures, resolving client issues within defined SLAs, accessing internal resources for effective problem resolution, learning product details, analyzing call logs, updating self-help documents, escalating serious issues, delivering excellent customer service, offering product sup...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most complex digital transformation needs. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. The role you will undertake involves providing effective technical support to the process and resolving client issues promptly to meet process SLAs. Your responsibilities will include managing transactions according to quality standards, handling incoming help requests from clients via telephone and email, documenting relevant end user informati...