Reservations Sales Agent

Sales & Reservation Executive

Key Responsibilities:

• Manage guest inquiries through calls, emails, and online platforms, ensuring prompt and professional responses.
• Convert inquiries into confirmed bookings through effective communication and upselling techniques.
• Handle B2B client communications, group reservations, and travel partner queries.
• Maintain accurate records in reservation systems and ensure up-to-date guest and booking data.
• Coordinate with operations, front office, and revenue teams for smooth execution of bookings.
• Assist in achieving monthly sales and revenue targets.
• Provide excellent customer service by addressing guest queries and concerns efficiently.
• Prepare reservation reports and assist in sales-related documentation.

Requirements:

• Graduate/Diploma in Hospitality, Business, or related field.

• Minimum 1–2 years of relevant experience in hospitality reservations/sales.

• B2B handling experience will be an

  added advantage

  .
• Strong verbal and written communication skills.
• Proficiency in MS Office and familiarity with hotel reservation systems (Opera, IDS, or similar) preferred.
• Excellent customer service and negotiation skills.