Reservations Manager

• As Reservations Manager, you will manage the daily operations and efficient running of the Reservations Department, ensuring the department objectives are being achieved

• Delegate tasks to team members by assigning duties and preparing their work schedules

• Ensuring all administrative procedures are completed accurately and in accordance with the departmental and hotel guidelines

• Working with the Reservations Manager to implement and deliver individual and departmental training plans

• Working with the groups team on a day to day basis ensuring all enquires are analysed and responded to within brand standard timeframes

• Assist in the preparation of contracts for the leisure segment (FIT, group allocation and series)

• Work closely with Director of Sales & Marketing, Reservations Manager and Revenue Manager to set daily pricing and business strategies for all segments to maximise occupancy and ADR.

• Preparation of departmental financial & KPI results for presentation at monthly departmental meetings and weekly commercial meetings

Qualifications

• At least 5 years experience in a Central Reservations Team

• Problem solving, analytical, reasoning, motivating, organizational and training abilities

• Excellent knowledge of reservations, Opera Cloud and Microsoft Office suite would be highly desirable

• Understanding of Revenue Management principles