Reservations Manager

Role Description

Reservation Manager

Key Responsibilities

• Supervise and manage daily operations of the reservations department
• Oversee room allocation, rate loading, and inventory management
• Ensure accuracy in all booking details and reservation records
• Analyze demand trends and assist in forecasting
• Improve booking conversion through effective communication and sales techniques
• Train and guide the reservations team
• Handle VIP, group, and corporate bookings professionally
• Resolve customer concerns and ensure high service standards
• Work closely with revenue and sales teams to implement strategies
• Monitor booking pace, pickup, and channel performance

Qualifications

• Excellent communication, leadership, and customer service skills
• Prior experience as a Reservation Manager or senior reservations role
• Strong understanding of reservation systems and hotel operations
• Knowledge of revenue management principles and market trends
• Ability to multitask, manage priorities, and maintain accuracy
• Proficiency in PMS/CRS systems
• Bachelor's degree in Hospitality Management or related field preferred