The Reservation Executive is responsible for managing room reservations, processing bookings, and ensuring a smooth reservation process for all guests. This role requires attention to detail, excellent communication skills, and a commitment to providing high-quality service. The Reservation Executive serves as the first point of contact for potential guests, assisting with inquiries, confirming bookings, and updating reservation systems as necessary.

Key Responsibilities

Reservation Management
:
- Handle all incoming reservations through various channels, including phone, email, and online booking systems.
- Confirm reservation details with guests, including dates of stay, room type, and special requests.
- Maintain an accurate record of all reservations, including cancellations and modifications, in the reservation system.
- Ensure that reservations are booked in compliance with hotel policies, availability, and revenue management strategies.
Guest Communication
:
- Provide information to potential guests regarding room availability, hotel amenities, rates, and policies.
- Answer inquiries promptly, offering personalized assistance to meet guest needs and expectations.
- Maintain a friendly and professional manner when communicating with guests, both in writing and over the phone.
Reservation System Management
:
- Input and update reservations in the Property Management System (PMS) or Central Reservation System (CRS).
- Ensure that all guest information is accurately entered, and data integrity is maintained.
- Generate daily reports to track reservations and guest arrivals.
Collaboration
:
- Work closely with the Front Desk and Housekeeping teams to ensure accurate guest arrivals, special requests, and room assignments.
- Coordinate with the Sales and Marketing team to promote special offers and packages.
- Handle group bookings and event reservations in collaboration with the Events and Banquet departments.
Customer Service
:
- Handle guest complaints or concerns related to reservations promptly and professionally.
- Ensure that the guests needs are met before, during, and after their stay by coordinating with relevant departments.
Revenue Optimization
:
- Monitor room rates, availability, and promotions to maximize revenue per available room (RevPAR).
- Assist in up-selling and cross-selling room upgrades, packages, and services to increase hotel revenue.
Administration & Reporting
:
- Prepare and submit reports regarding reservation trends, occupancy, and cancellations.
- Maintain guest profiles and historical reservation data for future reference.
- Perform daily, weekly, and monthly reservation audits to ensure accuracy and compliance with internal processes.

Key Skills and Qualifications

Education
: High school diploma or equivalent (preferably with a degree in Hospitality or related field).
Experience
: Previous experience in a hotel reservation or front desk position preferred.
Technical Skills
: Proficiency in Property Management Systems (PMS), booking engines, and MS Office Suite.
Communication Skills
: Excellent verbal and written communication skills. Multilingual ability is a plus.
Customer Service
: Strong customer service orientation with a polite and professional demeanor.
Attention to Detail
: Ability to accurately enter information and follow up on any inconsistencies or errors.
Problem-Solving
: Able to resolve conflicts and offer solutions to guest inquiries and issues effectively.
Time Management
: Ability to handle multiple tasks and priorities in a fast-paced environment.

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Reservations Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Summary

Key Responsibilities

Reservation Management

Guest Communication

Reservation System Management

Collaboration

Customer Service

Revenue Optimization

Administration & Reporting

Key Skills and Qualifications

Education

Experience

Technical Skills

Communication Skills

Customer Service

Attention to Detail

Problem-Solving

Time Management

More Jobs at Fairmont Hotels &amp;amp; Resorts