Reservation Supervisor

Job Description

Job Summary: We are looking for a proactive and detail-oriented Reservations Supervisor to lead the reservations team and oversee all aspects of room bookings at our hotel. The ideal candidate must be proficient in IDS and experienced in handling reservations, inventory management, and guest coordination efficiently and professionally. Key Responsibilities: Supervise daily operations of the reservations department and support the front office team. Manage room bookings, availability, and rates using IDS software. Monitor room inventory and work closely with the revenue team to maximize occupancy and revenue. Ensure all reservations are accurately recorded and confirmed (via phone, email, OTAs, etc.). Train and guide reservations staff in handling inquiries, confirmations, and cancellations. Coordinate with sales and marketing for group bookings, promotions, and special packages. Handle guest complaints and resolve reservation-related issues promptly. Prepare daily, weekly, and monthly reservation reports and forecasts. Maintain guest database and ensure reservation data integrity in IDS. Stay updated on market trends, competitor pricing, and seasonal demands. Requirements: Diploma or Degree in Hotel Management / Hospitality. Minimum 2–4 years of experience in hotel reservations, with at least 1 year in a supervisory role. Mandatory proficiency in IDS for room booking, rate setup, and inventory control. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Familiarity with OTAs (Booking.com, Expedia, MakeMyTrip, etc.) and channel management tools. Preferred Skills: Knowledge of revenue/yield management principles. Experience working in 3-star to 5-star properties. Ability to work under pressure and in shifts. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift Rotational shift Work Location: In person