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Canary Island
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Reservation Executive

Reservation Executive

1 - 3 years

|

3 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Communication Skills Spoken English Reservation Convincing Power Hotel Booking Fluent English Hotel Operations Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Handle incoming calls related to room reservations, availability, and pricing.
Make outbound calls to potential guests or travel agents to promote offers and increase bookings.
Provide detailed and accurate information about rooms, facilities, packages, and services.
Maintain updated records of bookings and guest information in the reservation system (PMS).
Follow up on leads and tentative bookings to convert them into confirmed reservations.
Upsell hotel services like spa, dining, or upgrades to maximize revenue.
Coordinate with front office, sales, and other departments to ensure a smooth guest experience.
Handle special requests, group bookings, and VIP reservations professionally.
Maintain high levels of customer service and ensure all interactions are courteous and prompt.

Preferred candidate profile

Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
Proven experience in tele calling, reservations, or front office in the hospitality industry.
Excellent communication skills (verbal and written) in English and [Local Language].
Familiarity with hotel Property Management Systems (e.g., Opera, IDS, etc.) is a plus.
Strong sales and customer service skills.
Attention to detail and ability to handle multiple tasks.

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