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Canary Island
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Front Office Manager

Front Office Manager

Canary Island

3 - 5 years

4 - 5 Lacs

Lonavala

Posted:1 month ago| Platform:

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Skills Required

Guest Handling Communication Skills Reservation PMS Front Office Operations Hospitality Front Desk Resort Hotel Management Front Office Management Reception Telephone Handling Guest Relationship Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities - Manage and supervise the front office team, including receptionists, concierges, and bell staff - Ensure exceptional customer service and guest experiences - Oversee front office operations, including check-in/check-out, room assignments, and billing - Manage room inventory and optimize occupancy rates - Collaborate with other departments to ensure seamless guest experiences - Handle guest complaints and resolve issues promptly - Implement and maintain front office policies and procedures - Monitor and analyze front office performance metrics, including occupancy rates, revenue, and customer satisfaction - Develop and implement strategies to improve front office operations and guest satisfaction Preferred candidate profile - Bachelor's degree in Hospitality Management or related field - 2-5 years of experience in front office management, preferably in a luxury hotel/resort - Strong leadership and communication skills - Excellent problem-solving and conflict resolution skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Familiarity with hotel management systems and software

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Front Office Manager