On-site
Part Time
About the Role
We are seeking a proactive Requirement Manager with strong expertise in cloud‑native applications, Spring Boot, ITIL processes, and service assurance. The role involves collaborating with cross‑functional teams to define clear, actionable requirements and drive aligned product delivery.
Key Responsibilities:
Gather, analyze, and document business and technical requirements for cloud‑native and performance management systems.
Convert business needs into user stories, functional specs, and acceptance criteria for Agile teams.
Work closely with product owners, architects, and engineering teams building Spring Boot microservices.
Ensure adherence to ITIL-based processes across Incident, Problem, and Change Management.
Support event/performance monitoring initiatives centered on SRE KPIs (SLIs/SLOs/SLAs).
Use data analytics insights to refine requirements and enhance decision-making.
Apply ABSM principles to improve service assurance and operational outcomes.
Manage and optimize business workflows, identifying automation opportunities.
Maintain requirements traceability and alignment via Jira/Confluence.
Required Skills:
Strong knowledge of cloud-native architectures, microservices, and containerization.
Experience in telecom, service assurance, or cloud operations.
Proficiency in ITIL v3/v4 frameworks.
Hands-on with monitoring tools (Prometheus, Grafana, ELK).
Understanding of SRE metrics and error budgets.
Experience with workflow management and process automation.
Familiarity with ABSM concepts.
Strong analytics, communication, and stakeholder management skills.
Good to Have:
Exposure to AI/automation in ITSM or requirement analysis.
Certifications: ITIL, Agile/Scrum, CBAP, PMI‑PBA.
Knowledge of DevOps, cloud platforms (AWS/Azure/GCP), and CNCF tools.
Ericsson
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