Renewals Specialist

SUMOLOGIC TECHNOLOGIES PRIVATE LIMITED

5 - 8 years

3 - 6 Lacs

noida bengaluru

Posted:None| Platform:

Apply

Skills Required

usage product service relationship building customer retention customer relationship account management customer service analytics crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Renewal Management:

Monitor customer contract renewal dates and proactively reach out to clients nearing expiration.
Conduct renewal discussions, understanding customer needs and addressing any concerns.
Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements.
Identify at-risk renewals and develop targeted strategies to retain customers.
Comfortable in working in night shifts & independently.

Customer Relationship Building:

Establish strong relationships with key customer stakeholders.
Regularly check-in with customers to assess their satisfaction and usage of the product/service.
Proactively identify potential issues and address them promptly.

Required Qualifications and Skills

BE/BTech or BCS (Degree or equivalent experience)
Years of
Experience- 5-8 years required in the Saas Industry with 3-5 years
in CSS or renewals Role.
Proven track record in a customer success or account management role, ideally with experience in renewals.
Willing to work in
US Shift from 6 PM IST to 3 AM IST

Desirable Skills

Excellent Communication Skills
Strong commitment to delivering exceptional customer service and exceeding expectations.
Proficiency in analyzing customer data to identify trends and opportunities.
Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress.

More Jobs at SUMOLOGIC TECHNOLOGIES PRIVATE LIMITED

Global Payroll Analyst

Bengaluru

3.0 - 8.0 yrs

INR 8 - 11 Lacs

Global Payroll Analyst

Noida

3.0 - 8.0 yrs

INR 5 - 10 Lacs

Global Payroll Analyst

Pune

3.0 - 8.0 yrs

INR 5 - 10 Lacs

Senior Product Manager II - Security

Noida, Bengaluru

5.0 - 10.0 yrs

INR 11 - 16 Lacs

Senior Product Manager II - Integrations

Noida, Bengaluru

6.0 - 11.0 yrs

INR 12 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.