Renewal Specialist

Key Responsibilities

• Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment.
• Drive renewal discussions with customers and support conversion to multi-year contracts
• Maintain accurate data and close dates in Salesforce and Gainsight throughout the renewal lifecycle
• Proactively identify and flag renewal risks or delays to the Manager
• Coordinate with Customer Success and Sales to align on account health and renewal strategy
• Ensure timely execution of renewal quotes and contracts in compliance with internal processes
• Deliver regular status updates and ensure high data hygiene for forecasting
• Participate in team cadences and contribute to process improvement initiatives

Qualifications

• 2-5 years of experience in SaaS renewals, sales operations, or customer-facing support roles
• Proficiency in Salesforce and Gainsight required
• Strong attention to detail and commitment to data accuracy
• Ability to handle high-volume renewal workflows with efficiency
• Effective communicator with internal stakeholders and external customers
• Self-motivated, organized, and responsive in a distributed team environment

Bonus Qualifications

• Experience negotiating or supporting contract discussions
• Familiarity with revenue forecasting and SaaS subscription models
• Exposure to systems like CPQ, DocuSign, or billing tools

This role is critical to the overall success of the renewal organization. The ideal candidate is a motivated individual contributor who takes ownership of their renewal pipeline, supports multi-year strategies, and ensures exceptional internal and external alignment"