Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What you will do: Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What you will do: Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description As a Graduate Trainee - Accounting , you will work closely with the finance and accounting team to support various accounting tasks while gaining hands-on experience. This role is ideal for recent graduates looking to build a career in accounting and finance. You will receive training and mentorship, and there may be opportunities to work towards professional accounting qualifications. This position offers a hybrid work model, requiring two days in our Mumbai office and three days of remote work. Only candidates based in Mumbai are eligible for consideration. What you will do: Assist with maintaining and reconciling the general ledger. Help with journal entries, accruals, and prepayments. Support in month-end and year-end closing processes Assist in the preparation of monthly management accounts. Support the production of year-end financial statements and reports. Participate in variance analysis and provide insights to management. Assist with internal and external audits. Help ensure compliance with financial policies, regulations, and standards. Use accounting software to input, manage, and report financial data. Assist in the automation of financial processes where possible. Qualifications Education: Bachelor’s degree in Accounting, Finance, or Articleship training completed under CA ( minimum passing percentage of 60% in graduation is required) Experience: 0-1 year Numerical & Analytical Skills: Strong attention to detail and ability to analyze financial data. Technical Skills: Proficient in MS Excel and other Microsoft Office applications. Communication: Good verbal and written communication skills. Ability to work as part of a team. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description As a Graduate Trainee - Accounting , you will work closely with the finance and accounting team to support various accounting tasks while gaining hands-on experience. This role is ideal for recent graduates looking to build a career in accounting and finance. You will receive training and mentorship, and there may be opportunities to work towards professional accounting qualifications. This position offers a hybrid work model, requiring two days in our Mumbai office and three days of remote work. Only candidates based in Mumbai are eligible for consideration. What you will do: Assist with maintaining and reconciling the general ledger. Help with journal entries, accruals, and prepayments. Support in month-end and year-end closing processes Assist in the preparation of monthly management accounts. Support the production of year-end financial statements and reports. Participate in variance analysis and provide insights to management. Assist with internal and external audits. Help ensure compliance with financial policies, regulations, and standards. Use accounting software to input, manage, and report financial data. Assist in the automation of financial processes where possible. Qualifications Education: Bachelor’s degree in Accounting, Finance, or Articleship training completed under CA ( minimum passing percentage of 60% in graduation is required) Experience: 0-1 year Numerical & Analytical Skills: Strong attention to detail and ability to analyze financial data. Technical Skills: Proficient in MS Excel and other Microsoft Office applications. Communication: Good verbal and written communication skills. Ability to work as part of a team. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description The Support Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of our Support department. This person will be responsible for a wide range of administrative, logistical, and technical tasks that directly contribute to the productivity and effectiveness of our support team and the overall positive experience of our customers. This role requires a proactive individual with excellent problem-solving skills, a strong understanding of support workflows, and the ability to manage multiple priorities in a fast-paced environment. As a Support Operations Specialist, you will engage with multiple teams via communication platforms such as CRM, email, and internet-based tools. Your responsibilities include administering and maintaining support-related tools and managing user access, permissions, and configurations within support systems. This position also involves documenting solutions and contributing to the organization's procedure set to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate during core business hours in EMEA with some overlap with A/P and AMER. Occasionally, you will be asked to adjust hours given our 24/7 nature of the business. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of expanding knowledge of various tools. This is necessary to stay prepared for any new challenges that might arise. As a Support Operations Specialist, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. 1. System Administration and Maintenance: Administer and maintain support-related tools (e.g., CRM, knowledge base, call center software, survey tools). Manage user access, permissions, and configurations within support systems. Troubleshoot basic technical issues related to support tools and escalate as needed. Assist with the implementation and integration of new support technologies. Maintain data integrity and accuracy across all support systems. 2. Workflow Optimization, Documentation and Knowledge Sharing: Assist in the implementation of process improvements. Document support workflows and procedures. Maintain detailed and accurate process documentation and best practices for tools and processes. Contribute to the organization’s knowledge by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. 3. Customer Engagement and Communication: Communicate regularly with internal customers to provide updates on issue resolution progress and next steps. Foster trust and transparency with internal customers by demonstrating a proactive approach to addressing their concerns. 4. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as IT and Customer Success, to serve as a point of contact for internal support-related inquiries Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements as well as resolve issues and improve customer experience. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Communicate effectively with the support team regarding system updates, process changes, and important information. 5. Administrative Support: Manage routing scheduling, on call schedules, and other administrative tasks for the support team. Assist with employee skills management and reporting 6. Training and Onboarding Support: Assist with the onboarding process for new support team members, including system access and initial training on tools and processes. Maintain training materials and documentation. 7. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support Qualifications Education: An Associate's Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 3-5 years of experience in a support operations, administrative, or technical support role Strong problem-solving skills and a proven ability to manage high-priority cases in a fast-paced, customer-centric environment. Excellent organizational, time management, and prioritization skills. Exceptional attention to detail and accuracy. Technical Skills Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Ability to work independently and as part of a team. A proactive and resourceful approach to tasks. Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain systems and processes. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is seeking a motivated and creative eLearning Technologist to join our team. In this role, you will utilize your creative and technical skills to develop visually appealing and effective multimedia content for our e-learning materials. You'll collaborate closely with instructional designers and subject matter experts to transform concepts into engaging learning experiences, ensuring our digital educational content is of high quality and impactful. This position involves following established guidelines while also having the opportunity to contribute to process improvements under guidance. If you are passionate about leveraging technology to enhance learning, we encourage you to apply. What you’ll do: Develop Multimedia Content: Design and create basic multimedia elements, including graphics, animations, and video components, to enrich e-learning modules and ensure they are visually engaging and support learning objectives. Enhance Visual Communication: Work with instructional designers and subject matter experts to translate instructional goals into effective visual formats, ensuring clarity and learner comprehension. Ensure Quality Standards: Conduct basic quality checks on multimedia content, focusing on accuracy, functionality, and adherence to brand guidelines. Identify and address straightforward issues or propose improvements to enhance usability. Optimize Learning Assets: Collaborate with e-learning developers to optimize multimedia assets (graphics, videos, animations) for efficient loading and playback within learning modules, maintaining a high-quality user experience. Collaborate and Problem-Solve: Address routine technical challenges by applying learned techniques and contribute to problem-solving through analysis and investigation, working with general instructions for new tasks. Contribute to other projects and tasks as assigned. What We're Looking For: Software Skills: Experience with multimedia authoring tools and e-learning platforms (e.g., Articulate 360, H5P). A portfolio or links to sample work are highly encouraged. Working experience with an LMS (e.g., Absorb). Attention to Detail: A keen eye for detail to ensure accuracy in edits, subtitles, and overall video quality. Organizational Skills: Ability to manage multiple tasks and projects efficiently. Communication Skills: Good verbal and written communication skills, with the ability to collaborate effectively within a team. Problem-Solving Abilities: Ability to troubleshoot technical issues related to video and audio. Eagerness to Learn: A strong desire to learn new skills and technologies related to video production and digital learning. Time Management: Ability to work independently and meet deadlines. Understanding of instructional design principles for effective e-learning. A passion for education and creating impactful learning experiences is a plus! Knowledge of Video Editing and Graphic Design tools is a plus Qualifications Education/Licenses: A Bachelor's degree in instructional design, educational technology, multimedia design, or a related discipline. Experience: 0-1 year Good spoken & written English skills Good knowledge of the Internet, MS Office Good analytical skills Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description Are you a creative and detail-oriented individual with a passion for video editing and a keen interest in educational content? QAD is looking for an enthusiastic Entry-Level Video Editor to join our dynamic Digital Learning team. In this role, you will play a crucial part in producing high-quality and engaging video content for our diverse range of online courses and learning materials. This is a fantastic opportunity to grow your skills and contribute to meaningful projects in a supportive and collaborative environment. What you’ll do: Create Engaging Course Videos: Assemble and edit raw footage into polished, professional, and instructionally sound videos that align with our brand and learning objectives. Prepare and Manage Subtitles/Captions: Generate, edit, and synchronize accurate subtitles and captions for all video content to ensure accessibility and a better learning experience. Handle Multiple Projects: Juggle various video editing projects simultaneously, managing your time effectively to meet deadlines without compromising quality. Collaborate with the Team: Work closely with instructional designers, subject matter experts, and other team members to understand project requirements and deliver compelling video content. Maintain Organized Project Files: Keep all video footage, assets, and project files well-organized and archived for easy access and future use. Incorporate Feedback: Receive and implement feedback from stakeholders to refine video content. Stay Updated: Keep abreast of the latest video editing techniques, software, and industry trends, particularly in the context of digital learning. Basic Audio Editing: Perform basic audio enhancements, noise reduction, and mixing to ensure clear and high-quality sound in all videos. Basic Motion Graphics: Perform basic motion graphics related tasks like small animations, working on presets, etc. What We're Looking For: Video Editing Skills: Experience with video editing software (Adobe Premiere Pro) and motion graphics tool (Adobe After Effects). A portfolio or links to sample work are highly encouraged. Attention to Detail: A keen eye for detail to ensure accuracy in edits, subtitles, and overall video quality. Organizational Skills: Ability to manage multiple tasks and projects efficiently. Communication Skills: Good verbal and written communication skills, with the ability to collaborate effectively within a team. Problem-Solving Abilities: Ability to troubleshoot technical issues related to video and audio. Eagerness to Learn: A strong desire to learn new skills and technologies related to video production and digital learning. Time Management: Ability to work independently and meet deadlines. A passion for education and creating impactful learning experiences is a plus! Knowledge of LMS and e-learning authoring tools is a plus. Qualifications Education/Licenses: A bachelor's degree is the standard requirement. Recommended fields of study include: Filmmaking, Editing, Cinematography or related fields. Experience: 0-1 year Good spoken & written English skills Good knowledge of the Internet, MS Office Good analytical skills Good Software Skills (Adobe Premiere Pro, Adobe After Effects, Camtasia, Synthesia) Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is looking for a creative and detail-oriented Graphic Designer with a passion for education to join our eLearning team. In this role, you will be instrumental in designing visually engaging and instructionally effective graphics that enhance our digital learning experiences. You'll collaborate closely with instructional designers and subject matter experts to transform concepts and content into compelling visuals that support learning objectives and captivate our audience. If you excel at creating graphics that make learning more accessible, engaging, and memorable, we want to hear from you! What you’ll do: Design eLearning Assets: Conceptualize and create a wide range of visual assets for eLearning courses, including illustrations, icons, infographics, slide layouts, interactive elements, and templates. Collaborate on Instructional Content: Work closely with instructional designers, curriculum developers, and subject matter experts to understand learning objectives and translate complex information into clear, visually appealing graphics. Enhance Learner Engagement: Develop visuals that not only look good but also support instructional goals, improve learner comprehension, and increase engagement. Maintain Visual Consistency: Ensure all learning materials adhere to brand guidelines and maintain a consistent visual style across all courses and platforms. Experience creating interactive graphics, basic animations, or motion graphics for eLearning. Visualize Concepts: Create storyboards, mockups, and prototypes to effectively communicate design ideas and learning interactions. Iterate and Improve: Incorporate feedback from stakeholders to refine designs and continuously improve the visual quality and effectiveness of our eLearning content. Asset Management: Organize and manage a library of graphical assets for eLearning projects, ensuring they are easily accessible and reusable. Stay current with trends in eLearning design, visual communication, and educational technology. What We're Looking For: Software Skills: Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Attention to Detail: A keen eye for detail to ensure accuracy in edits, subtitles, and overall video quality. Organizational Skills: Ability to manage multiple tasks and projects efficiently. Communication Skills: Good verbal and written communication skills, with the ability to collaborate effectively within a team. Problem-Solving Abilities: Ability to troubleshoot technical issues related to video and audio. Eagerness to Learn: A strong desire to learn new skills and technologies related to video production and digital learning. Time Management: Ability to work independently and meet deadlines. A passion for education and creating impactful learning experiences is a plus! Knowledge of LMS and e-learning authoring tools is a plus. Qualifications Education/Licenses: Bachelor’s degree in Graphic Design, Visual Communication, Multimedia Design, or a related field with a focus on instructional or educational design elements, or equivalent practical experience. Experience: 0-1 year Portfolio: A strong portfolio showcasing your design skills, with examples of graphics created for eLearning, instructional materials, or educational content. (Applications without a relevant portfolio will not be considered). Good spoken & written English skills Good knowledge of the Internet, MS Office Good analytical skills Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is a global leader in cloud-based enterprise solutions, empowering businesses to adapt faster and thrive in an increasingly dynamic, digital world. With a strong focus on innovation and AI-driven insights, QAD is shaping the future of enterprise transformation across industries. We foster a flexible, inclusive culture where bold ideas and future-focused talent to drive real impact. Join us to help build the intelligent, connected enterprise of tomorrow. This hybrid position requires candidates to be based in Mumbai/Pune, with 3-4 days of in-office collaboration per week. Job Description The Senior Support Engineer, ERP role is a cornerstone within our organization, focused on delivering exceptional technical support for QAD and Progress products. In this role, you will engage directly with customers and partners through various communication platforms, such as CRM, telephone, email and internet-based tools, to address complex technical issues and inquiries related to QAD applications and Progress databases. As an ERP Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to quality standards, processes, and tools established by the company, ensuring consistent delivery of high-quality support. Your responsibilities extend to managing highly complex and escalated cases, requiring innovative problem-solving and a deep understanding of QAD and Progress Products. You will play a pivotal role in creating and maintaining detailed documentation of issues and resolutions, which will serve as a foundation for developing training materials and reusable solutions. These resources will be shared globally to empower customers, partners, and internal teams with actionable knowledge. Collaboration is a key component of this role, as you will work closely with team leads, peers, and cross-functional teams, including R&D and Product Management, to devise effective solutions and uphold superior support standards. Additionally, you will contribute to team growth by developing and sharing training content, focusing on complex case resolution and technical troubleshooting. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. 1. Technical Support and Troubleshooting: Provide comprehensive technical assistance for QAD products, including installations, configurations, upgrades, and administration tasks. Analyze and resolve technical issues, applying advanced troubleshooting skills and root cause analysis to deliver effective and timely resolutions. Handle complex and escalated cases that require innovative problem-solving, ensuring adherence to Service Level Agreements (SLAs) and maintaining high customer satisfaction. Perform Progress DBA tasks, including database optimization, backup/restore operations, and monitoring database performance to prevent disruptions. 2. Incident Handling: Manage incoming support requests through established ticketing systems and communication channels, ensuring accurate categorization and prioritization of issues. Escalate unresolved issues appropriately, collaborating with team leads and cross-functional departments to ensure timely resolutions. Proactively monitor incidents to identify recurring patterns, applying preventive measures to reduce repeat occurrences. Ensure that support incidents are resolved in line with established Service Level Agreements. 3. Documentation and Knowledge Sharing: Maintain detailed and accurate documentation of all troubleshooting steps, resolutions, and best practices for every case handled. Contribute to the organization's knowledge base by documenting verified solutions, technical insights, and reusable resources. Develop comprehensive guides and FAQs to support customers, partners, and internal teams, ensuring quick access to relevant information. 4. Customer Engagement and Communication: Communicate effectively with customers and partners to provide regular updates on issue resolution progress. Explain technical concepts in a clear and concise manner, ensuring that both technical and non-technical stakeholders understand the issue and the resolution. Foster trust and transparency with customers by maintaining a proactive approach and ensuring their concerns are addressed promptly. 5. Collaboration and Teamwork: Work closely with team leads, peers, and cross-functional departments, such as R&D and Product Management, to resolve complex issues. Engage with engineering teams to facilitate effective knowledge transfer and gain insights into product updates that may impact support processes. Actively participate in team meetings to share knowledge, discuss challenges, and contribute to continuous improvement initiatives. 6. Training and Development: Assist in developing and delivering training materials and sessions to enhance the skills and technical knowledge of team members. Mentor junior team members, providing guidance on complex cases and fostering a collaborative and growth-oriented team environment. Stay updated on the latest developments in QAD and Progress products, engaging in continuous learning to improve personal expertise. 7. Shift Coverage and Flexibility: Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Adapt to varying scheduling requirements to ensure timely assistance for customers in different time zones. 8. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Experience: 3 - 4+ years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Strong problem-solving, analytical skills and a proven ability to manage high-priority cases in a fast-paced, customer-centric environment. Hands-on experience in ERP support is highly preferred, including: Installing, upgrading, and configuring ERP systems such as QAD, SAP, Oracle ERP, or Dynamics 365. Troubleshooting and resolving system-level issues, including performance optimization and configuration challenges. Performing advanced troubleshooting and database management tasks, including backups, restores, and optimization of Progress or similar DB environments. Technical Skills 3 - 4 years of hands-on experience with Linux administration. Familiarity with database systems and basic SQL for queries and troubleshooting. Experience with QAD product installation, configuration, and administration. Expertise in Progress DBA tasks including database optimization, backup/restore, and performance monitoring. Proficiency in debugging and troubleshooting across Unix, Windows, internet, and network environments. Programming and scripting skills in Unix shell scripting, Java, C, C++, and Progress. Experience with virtualization technologies such as VMware or KVM. Web hosting experience, particularly with Apache. QAD PKS or other relevant industry certifications are a plus. Ability to ramp up quickly, work effectively in a fast-paced environment, and deliver excellent communication and customer service. Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation. The collaborative culture of smart and hard-working people who support one another to get the job done. Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Company Description QAD is a global leader in cloud-based enterprise solutions, empowering businesses to adapt faster and thrive in an increasingly dynamic, digital world. With a strong focus on innovation and AI-driven insights, QAD is shaping the future of enterprise transformation across industries. We foster a flexible, inclusive culture where bold ideas and future-focused talent to drive real impact. Join us to help build the intelligent, connected enterprise of tomorrow. This is a hybrid position which requires candidates to be based in Mumbai, with 3-4 days of in-office collaboration per week. Job Description Responsible for preparing and reviewing US and Canadian sales & use tax filings, process customer provided sales and use tax exemption certificates, reconciling tax payable and receivable accounts, reviewing withholding taxes, preparing various memos for ASC 740, reviewing the global tax rates, assisting with the preparation of the quarterly tax provisions, audit queries, and special projects. Other responsibilities include Continuous development of tax technical skills, process improvement, and coordination of deliverables. Collect/review information required for sales and use tax filings. Prepare any sales and use tax returns not prepared by the third-party service provider. Monitor compliance for third-party filings prepared by the third-party service provider to ensure compliance is timely filed and in accordance with the taxing jurisdiction requirements. Handle and validate customer-provided tax exemption certificates. This includes accurately reviewing documentation for completeness and validity, maintaining an organized system for certificate storage, and composing clear, concise, and professional email correspondence to customers regarding any discrepancies or additional information required for their exemption certificates. Preparation of various non-income based US state tax and fee filings. Analyze, reconcile, and maintain worldwide tax balance sheet accounts. Reconcile the sales and use tax payable and receivable account balances. Monitor the tracking sheet of various tax notices and communication, and follow up regarding unresolved issues. Assist with responses to federal and state tax notices. Communicate with members of the Tax and Finance departments and related employees to ensure consistent application and accountability of tax policies. Serve as a consultant within the Company on various tax matters. Collect information required for federal and state income/franchise tax audits and assist with audit resolution. Research tax issues as they arise. Qualifications Education: Professional degree: Degree in Tax, Accounting, or related field; Graduate Program (MBA, MIB or Masters): Masters in Taxation or JD preferred. Other Program / Supplemental Training: Eligible to obtain Certified Public Accountant (CPA) or Chartered Accountant (CA) licensure, preferred Experience: Number of years: From 1-3 years working with corporate indirect tax returns; experience in a large public accounting firm preferred Computer skills: Microsoft Excel; Google Workspace; Avalara preferred; NetSuite preferred Other knowledge: Understanding of US sales and use tax concepts. Detail oriented with effective organization skills. Strong desire to learn and deliver high quality work products. Excellent research skills with an ability to read and understand state laws. Ability to multi-task and thrive under tight deadlines. Excellent interpersonal and communication skills. Excellent written and verbal English communication skills, clearly and professionally explain tax information to both colleagues and customers (especially via email) Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation. The collaborative culture of smart and hard-working people who support one another to get the job done. Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a Senior Support Engineer, ERP at QAD, you will play a critical role in delivering exceptional technical support for QAD and Progress products. Your primary responsibility will be to engage with customers and partners through various communication platforms to address complex technical issues related to QAD applications and Progress databases. You will diagnose and resolve technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. Additionally, you will perform Progress DBA tasks, including database optimization, backups, and troubleshooting, while strictly adhering to quality standards and processes established by the company. In this role, you will manage highly complex and escalated cases, requiring innovative problem-solving skills and a deep understanding of QAD and Progress systems. Your contribution to creating and maintaining detailed documentation of issues and resolutions will serve as a foundation for developing training materials and reusable solutions that empower customers, partners, and internal teams with actionable knowledge. Collaboration with team leads, peers, and cross-functional teams, including R&D and Product Management, will be a key component of your responsibilities to devise effective solutions and uphold superior support standards. Given the 24/7 operational nature of the support organization, flexibility in scheduling is essential. You will be expected to participate in shift rotations, weekend shifts, and potential on-call coverage to ensure continuous support to QAD's global customer base. Your commitment to adapting to these scheduling requirements is crucial for the success of this role. As a Senior Support Engineer, ERP, you will provide comprehensive technical assistance for QAD and Progress products, including installations, configurations, upgrades, and administration tasks. You will handle complex and escalated cases, apply advanced troubleshooting skills and root cause analysis, and ensure high customer satisfaction by resolving technical issues effectively and in a timely manner. Your role will also involve incident handling, documentation, knowledge sharing, customer engagement, collaboration with cross-functional teams, training and development, and flexibility in shift coverage to provide uninterrupted global support. To qualify for this role, you should possess a Bachelor's Degree in Information Technology, Computer Science, or a related field, along with 3-4 years of relevant experience supporting enterprise products. Strong problem-solving skills, hands-on experience in ERP support, proficiency in debugging and troubleshooting Unix, Windows, internet, and network environments, as well as programming knowledge in C, C++, Unix scripting, and Progress are highly desirable. Additionally, soft skills such as analytical abilities, exceptional communication skills, and a customer-focused mindset are essential for success in this position. At QAD, we are committed to providing a supportive and inclusive work environment where every employee's contributions are valued, unique perspectives are respected, and growth opportunities are available regardless of background. Join us in our mission to help global manufacturing companies innovate and thrive in an ever-changing business landscape.,
The Senior FP&A (Systems & Reporting) Analyst role at QAD involves executing and maintaining financial planning and analysis processes, preparing financial models, performing data consolidation and analysis, and supporting the creation of forecasts and financial reports within dedicated financial systems. This position plays a crucial role in ensuring the accurate, timely, and efficient delivery of recurring financial information to support operational and strategic decision-making by business leaders and cross-functional teams. The key responsibilities of the role include supporting financial modeling and forecasting, producing regular and ad hoc financial reports, conducting variance analysis, gathering and consolidating data from multiple financial systems, optimizing FP&A tools and processes, managing budget upload and maintenance, collaborating with cross-functional partners, and developing and maintaining standard reporting templates within FP&A systems. To be successful in this role, candidates are required to have a professional degree in Finance, Accounting, Economics, or a related discipline, along with 4-6 years of experience focusing on financial systems administration, data management, and report generation within a finance or FP&A function. Proficiency in Excel/Google Sheets, strong working knowledge of financial systems like Adaptive Insights and Netsuite, operational understanding of financial forecasting and variance analysis processes, and clear communication skills are essential qualifications for this position. QAD offers a vibrant culture and comprehensive health and wellness benefits to its employees. This role provides an opportunity to join a growing business in its next phase of expansion and transformation, work in a collaborative environment with smart and hard-working individuals, and contribute to a global organization focused on collaboration, teamwork, and customer outcomes. The company values employee well-being and offers programs to help achieve a healthy work-life balance. Additionally, QAD provides a compensation package based on experience and desired skill set. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. The company helps manufacturers adapt to technological innovations and changing consumer preferences by providing solutions that enable rapid adaptation and innovation for competitive advantage. QAD is committed to fostering a diverse, equitable, and inclusive work environment where every employee's contributions are valued, unique perspectives are respected, and growth opportunities are provided regardless of background.,
QAD is on a mission to build a world-class SaaS company and is currently seeking talented individuals to join their team in solving real-world problems in manufacturing and supply chain. As a virtual-first company, you will primarily work from home with occasional travel to physical offices for collaboration and strategic alignment. As a Senior Customer Success Manager (Sr. CSM) at QAD, you will be a key player in ensuring that customers derive maximum value from their investment in QAD solutions. Your role will involve guiding customers through their journey with QAD, from onboarding to expansion and renewal. The ideal candidate should be a strategic thinker with a passion for customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships. Your responsibilities will include developing and executing customized Customer Success Plans, monitoring customer health, conducting strategic business reviews, driving customer adoption, and building strong relationships with key stakeholders. Additionally, you will identify opportunities for growth, maintain customer records, and contribute to the development of customer success methodologies. The qualifications for this role include 8+ years of experience in customer-facing roles within the software industry, preferably in ERP or supply chain solutions. You should have a strong business acumen, excellent communication skills, and the ability to translate customer needs into actionable solutions. A bachelor's degree in a relevant field is required, and CCSM or equivalent certifications are a plus. The ideal candidate for this position is passionate about customer success, a strategic thinker, proactive problem solver, team player, and possesses strong presentation and communication skills. You should be goal-oriented, adaptable to a flexible work schedule, and have a passion for driving business outcomes. Joining QAD offers the opportunity to be part of a growing business, work in a collaborative culture, and contribute to an atmosphere of growth and opportunity. The compensation packages are based on experience and desired skill set, and QAD values employee well-being and work-life balance. QAD Inc. provides adaptive, cloud-based enterprise software and services for global manufacturing companies, helping them innovate and adapt to change for competitive advantage. The company is committed to diversity, equity, and inclusion, creating an environment where every employee's contributions are valued and growth opportunities are provided regardless of background.,
The Senior Team Leader, Accounting, will be responsible for leading and developing a high-performing accounting team. You will ensure that service level agreements (SLAs) are met or exceeded. Additionally, you will play a key role in training, hiring, and maintaining the high quality standard of the India Shared Service Accounting team. The role is open for Mumbai based candidates only who are open to work from the office 3 days a week. Your key responsibilities will include ensuring that the team's work meets or exceeds the agreed-upon service level agreements, leading and developing high-performance teams by coaching, mentoring, and motivating team members to achieve their best, assisting in establishing the India Shared Service Accounting team by participating in hiring and training new team members, driving process improvement by actively looking for ways to streamline accounting processes for greater efficiency, participating in various Finance Strategic Projects and Imperatives, and leading a team of resources responsible for select country accounting or a region and owning complete responsibility for ensuring timely and thorough accounting records are maintained. Qualifications required for this position include a Bachelor's degree in Accounting/Finance or Chartered Accountant certification or other similar qualification preferred, a minimum of 5 years of relevant experience including experience in mentoring and managing teams, experience in global shared service center managerial role with change management experience being an advantage, strong communication skills, and experience in managing APAC region accounting and compliances preferred. You should be able to set clear objectives for the team and ensure alignment with departmental objectives, provide regular feedback and coaching to team members to enhance their performance, and collaborate with other managers to coordinate efforts and achieve common goals. In terms of technical skills, knowledge in financial systems and reporting tools (experience in NetSuite ERP a plus), expertise in Google Sheet and other Google Suite, MS Excel, knowledge of ERP systems, FloQast, and other reporting tools are preferred. QAD offers an amazing culture and a comprehensive suite of health and wellness benefits to help employees focus on helping customers reach our vision for them: the Effective Enterprise. You will have the opportunity to join a growing business launching into its next phase of expansion and transformation, be part of a collaborative culture of smart and hard-working people who support one another to get the job done, work in an atmosphere of growth and opportunity where idea-sharing is always prioritized over level or hierarchy, and receive compensation packages based on experience and desired skill set. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. QAD solutions help customers in various industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives, and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity, and inclusion so that employees can bring their whole self to work.,
QAD is seeking a highly motivated and experienced Senior Customer Success Manager (Sr. CSM) to join our dynamic team. As a Sr. CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions. You will serve as a trusted advisor, guiding customers throughout their journey with QAD, from onboarding and adoption to expansion and renewal. This role requires a strategic thinker passionate about customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships. The Sr. CSM will drive additional value for the customer by proposing new items in the form of additional products or scope, increased users, upgrades, and services to install base customers. In addition, they will serve as an executive escalation resource, a primary information source for the install base customers, and a customer liaison for all QAD functions - Services, support, R&D, and sales. Responsibilities: - Drive Customer Success: Develop and execute comprehensive Customer Success Plans tailored to individual customer needs and business objectives. Proactively monitor customer health, identify potential risks, and implement mitigation strategies. Conduct regular Strategic Business Reviews to assess progress, align priorities, and uncover new opportunities. Champion customer adoption of QAD solutions by driving the creation and execution of effective adoption plans. Ensure customers realize tangible business value and achieve desired outcomes from their QAD investment. - Build Strong Customer Relationships: Cultivate trusted advisor relationships with key customer stakeholders, including executive sponsors. Serve as the primary point of contact for assigned accounts, providing exceptional support and guidance. Proactively engage with customers through various channels, including on-site visits, phone/video calls, webinars, and online communities. Act as a customer advocate within QAD, effectively communicating customer feedback and needs to internal teams. - Drive Growth and Expansion: Identify and pursue opportunities to expand customer usage of QAD solutions and services. Collaborate with sales and marketing teams to develop and execute targeted upsell and cross-sell strategies. Proactively generate leads for new business opportunities within existing accounts. - Operational Excellence: Maintain accurate and up-to-date customer records and documentation. Contribute to the development and refinement of customer success methodologies and best practices. Actively participate in internal knowledge sharing and team collaboration. Serves as customer liaison for all QAD functions - Renewals, Services, Support, R&D, and Sales. Qualifications: - 8+ years of experience in a customer-facing role within the software industry, preferably in ERP or supply chain solutions. - Proven track record of successfully managing and growing a portfolio of enterprise accounts. - Deep understanding of SaaS customer engagement models and best practices. - Strong business acumen and ability to translate customer needs into actionable solutions. - Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with all levels of stakeholders. - Strong analytical and problem-solving skills. - Proactive, self-motivated, and results-oriented. - Bachelor's degree in a relevant field. - CCSM or equivalent certifications are a plus. Ideal Candidate Profile: - Passionate about customer success and thrive in a fast-paced environment. - Strategic thinker with a strong ability to build relationships and influence outcomes. - Proactive problem solver who enjoys finding creative solutions to customer challenges. - Team player with a strong work ethic and a commitment to excellence. - Strong presentation skills, superior communication (oral & written) skills; must be able to communicate for impact and motivate the customer to take action. - Strong organizational/time management skills and the ability to manage multiple priorities simultaneously in a fast-paced environment with little direction. - Goal-oriented and a passion for driving business outcomes. - Ability to adapt to a flexible work schedule, including potential shift work, to effectively support our global customer base. Additional Information: Your health and well-being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set.,