Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What you will do: Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description The Graduate Trainee will be under close supervision, performing Purchase to Pay (P2P) functions outlined below. This position ensures that vendor invoices are processed accurately and efficiently, disputes are resolved in a timely manner. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication abilities to maintain effective relationships with clients and internal teams. Note: The role will be on a hybrid model and will require the employee to work from our Mumbai office (Goregaon) 2-3 days a week. What you will do: Invoice Processing & Credits- Review & enter invoices received from vendors in the system with 100% accuracy. Responsible for vendor queries and responding to them in a timely manner. Vendor Payments - Assist vendor payments. Vendor & PO Setup Qualifications Education/Licenses: Bachelor’s degree in Finance or Business Administration Experience: 0-1 year Good spoken & written English skills Effective communication and problem-solving skills. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set This is a remote position and applications are welcome from any location. About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description As a Graduate Trainee - Accounting , you will work closely with the finance and accounting team to support various accounting tasks while gaining hands-on experience. This role is ideal for recent graduates looking to build a career in accounting and finance. You will receive training and mentorship, and there may be opportunities to work towards professional accounting qualifications. This position offers a hybrid work model, requiring two days in our Mumbai office and three days of remote work. Only candidates based in Mumbai are eligible for consideration. What you will do: Assist with maintaining and reconciling the general ledger. Help with journal entries, accruals, and prepayments. Support in month-end and year-end closing processes Assist in the preparation of monthly management accounts. Support the production of year-end financial statements and reports. Participate in variance analysis and provide insights to management. Assist with internal and external audits. Help ensure compliance with financial policies, regulations, and standards. Use accounting software to input, manage, and report financial data. Assist in the automation of financial processes where possible. Qualifications Education: Bachelor’s degree in Accounting, Finance, or Articleship training completed under CA ( minimum passing percentage of 60% in graduation is required) Experience: 0-1 year Numerical & Analytical Skills: Strong attention to detail and ability to analyze financial data. Technical Skills: Proficient in MS Excel and other Microsoft Office applications. Communication: Good verbal and written communication skills. Ability to work as part of a team. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description As a Graduate Trainee - Accounting , you will work closely with the finance and accounting team to support various accounting tasks while gaining hands-on experience. This role is ideal for recent graduates looking to build a career in accounting and finance. You will receive training and mentorship, and there may be opportunities to work towards professional accounting qualifications. This position offers a hybrid work model, requiring two days in our Mumbai office and three days of remote work. Only candidates based in Mumbai are eligible for consideration. What you will do: Assist with maintaining and reconciling the general ledger. Help with journal entries, accruals, and prepayments. Support in month-end and year-end closing processes Assist in the preparation of monthly management accounts. Support the production of year-end financial statements and reports. Participate in variance analysis and provide insights to management. Assist with internal and external audits. Help ensure compliance with financial policies, regulations, and standards. Use accounting software to input, manage, and report financial data. Assist in the automation of financial processes where possible. Qualifications Education: Bachelor’s degree in Accounting, Finance, or Articleship training completed under CA ( minimum passing percentage of 60% in graduation is required) Experience: 0-1 year Numerical & Analytical Skills: Strong attention to detail and ability to analyze financial data. Technical Skills: Proficient in MS Excel and other Microsoft Office applications. Communication: Good verbal and written communication skills. Ability to work as part of a team. Additional Information We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise. Opportunity to join a growing business, launching into its next phase of expansion and transformation The collaborative culture of smart and hard-working people who support one another to get the job done Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations. The Senior Support Trainer plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers. The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, New Product & Process Training, and Soft Skills & Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment. With a global scope, the Senior Support Trainer must tailor training approaches to different audiences while maintaining consistency in content and outcomes. The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. 1. Training Delivery: Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats. Tailor delivery approaches based on audience experience and learning style. 2. Content Development: Design and develop self-paced, digital learning content using modern instructional design principles. Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention. 3. LMS Administration: Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports. Ensure seamless user experience and data accuracy within the LMS. 4. Stakeholder Collaboration: Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions. Act as the liaison between subject matter experts and the support team for effective training content. 5. Training Governance & Communication: Maintain and regularly update the Support Training Portal with the latest learning content, product updates, tools, and process changes. Provide feedback and progress reports on new hires; identify and escalate any performance or engagement concerns. 6. Industry Awareness & Agility: Stay current with trends and developments in the tech and learning industries. Embrace new learning technologies and methodologies, including AI-driven tools. 7. Project Management (Preferred): Lead or participate in training-related projects and initiatives. If lacking prior experience, demonstrate willingness to learn and manage projects within the training domain. 8. Shift Flexibility and flexibility: Support a global audience by delivering training during EMEA and AMS-friendly hours as needed. Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support. Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support. Qualifications Education: A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Ideal Candidate: 5 years of relevant experience in supporting enterprise products, demonstrating expertise in resolving complex technical issues, and delivering exceptional customer-focused solutions. Excellent people skills with the ability to work in a global team environment One year of prior working experience with QAD Applications 5+ years of experience in training delivery and instructional design, preferably in a technical support or enterprise software environment. Strong familiarity with LMS platforms (e.g., Workday Learning, Moodle, etc.). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to collaborate across functions and levels. Proficiency in using content creation tools (Articulate, Camtasia, Canva, etc.) and AI-based training enhancers is a plus. Project management experience or certification (e.g., PMP, Agile) is an advantage. Preferred Traits: Self-motivated and proactive Adaptable and open to feedback Passionate about continuous learning Culturally aware and inclusive in a global work environment Strong soft skills, business communication skills, and the ability to coach and develop these skills in others. Embraces new learning technologies, tools, and approaches (including AI-driven learning solutions) Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment. Job Description The Support Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of our Support department. This person will be responsible for a wide range of administrative, logistical, and technical tasks that directly contribute to the productivity and effectiveness of our support team and the overall positive experience of our customers. This role requires a proactive individual with excellent problem-solving skills, a strong understanding of support workflows, and the ability to manage multiple priorities in a fast-paced environment. As a Support Operations Specialist, you will engage with multiple teams via communication platforms such as CRM, email, and internet-based tools. Your responsibilities include administering and maintaining support-related tools and managing user access, permissions, and configurations within support systems. This position also involves documenting solutions and contributing to the organization's procedure set to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate during core business hours in EMEA with some overlap with A/P and AMER. Occasionally, you will be asked to adjust hours given our 24/7 nature of the business. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of expanding knowledge of various tools. This is necessary to stay prepared for any new challenges that might arise. As a Support Operations Specialist, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. 1. System Administration and Maintenance: Administer and maintain support-related tools (e.g., CRM, knowledge base, call center software, survey tools). Manage user access, permissions, and configurations within support systems. Troubleshoot basic technical issues related to support tools and escalate as needed. Assist with the implementation and integration of new support technologies. Maintain data integrity and accuracy across all support systems. 2. Workflow Optimization, Documentation and Knowledge Sharing: Assist in the implementation of process improvements. Document support workflows and procedures. Maintain detailed and accurate process documentation and best practices for tools and processes. Contribute to the organization’s knowledge by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. 3. Customer Engagement and Communication: Communicate regularly with internal customers to provide updates on issue resolution progress and next steps. Foster trust and transparency with internal customers by demonstrating a proactive approach to addressing their concerns. 4. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as IT and Customer Success, to serve as a point of contact for internal support-related inquiries Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements as well as resolve issues and improve customer experience. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Communicate effectively with the support team regarding system updates, process changes, and important information. 5. Administrative Support: Manage routing scheduling, on call schedules, and other administrative tasks for the support team. Assist with employee skills management and reporting 6. Training and Onboarding Support: Assist with the onboarding process for new support team members, including system access and initial training on tools and processes. Maintain training materials and documentation. 7. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support Qualifications Education: An Associate's Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 3-5 years of experience in a support operations, administrative, or technical support role Strong problem-solving skills and a proven ability to manage high-priority cases in a fast-paced, customer-centric environment. Excellent organizational, time management, and prioritization skills. Exceptional attention to detail and accuracy. Technical Skills Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Ability to work independently and as part of a team. A proactive and resourceful approach to tasks. Soft Skills: Strong analytical and problem-solving abilities. Exceptional communication skills, with the ability to explain systems and processes. Customer-focused mindset with a commitment to delivering high-quality service. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD: QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.