Renewal Specialist

You will be responsible for the following tasks as a part of your role: - **Policy Renewal Reminders**: Contact customers via phone to remind them about upcoming policy renewals and the necessary steps for timely renewal. - **Customer Support**: Address any customer queries related to their existing insurance policies, renewal process, and provide necessary support. - **Data Management**: Maintain accurate records of customer interactions, including follow-up calls, renewal status, and any customer requests or issues. - **Timely Follow-ups**: Ensure customers are contacted within the appropriate timeframe to avoid lapses in coverage. Follow up with reminders as necessary until policies are renewed. - **Customer Satisfaction**: Provide excellent customer service by assisting with renewal inquiries and resolving any concerns promptly. - **Escalation Handling**: Identify and escalate issues that require additional attention or assistance to senior customer service representatives or managers. - **Reporting**: Report renewal status and customer feedback to supervisors regularly to ensure accurate tracking of renewal rates and customer retention. Your skills and qualifications should include: - **Communication Skills**: Strong verbal communication skills with a pleasant and professional phone manner. - **Customer-Centric**: Ability to empathize with customers, handle sensitive situations, and provide helpful solutions. - **Attention to Detail**: Ensure accurate and up-to-date customer data and renewal statuses. - **Time Management**: Ability to handle a high volume of calls and follow-ups while maintaining quality interactions. - **Experience**: Previous experience in a customer service or telecalling role is preferred but not required. - **Knowledge of Insurance Products**: Basic knowledge of insurance policies and terminology will be an advantage but is not mandatory (training will be provided). Some preferred attributes for this role are: - Strong interpersonal skills with the ability to build rapport with customers. - Self-motivated with the ability to work independently as well as in a team environment. - Familiarity with CRM software or call center tools is a plus. Please note that you will be working 6 days a week.,