Renewal sales operations analyst

What youll do:

• Drive renewal operations for Digital Marketing across APAC.

• Guide & engage with regional Renewal Sales Specialists during the entire renewal sales

cycle and gather forecast on renewal performance for current + next quarter.

• Liaising with Renewals Leads on Risk assessment and risk mitigation plan for Future

quarters.

• Providing accurate and timely attrition outlook to APAC leadership and global finance on

weekly basis.

• Collaborate with Credit team to keep track of out of cycle attrition risks and thus avoid

last minute attrition surprises.

• Partner with renewal sales to ensure timely closure of renewals within quarter and attain

quarterly targets for attrition plan/budget.

• Quarterly reconciliation on Recurring Revenue attrition bookings with Data Ops &

Global Finance to ensure accurate performance reporting on business outcomes.

• Quantitative and Qualitative attrition analysis.

• Managing the Renewals Book of Business (Digital Marketing) from operational

perspective, e.g., RBOB changes, SFDC DR changes, post sales alignment, etc.

• Engaging as required with business partners in Sales, CSMs, OM, Deal Desk, Contracts

Sales Operations, Finance etc., to resolve issues as stated above.

• Driving initiative to streamline processes.

• Participate in UATs to increase operational efficiency.

• Initially an Individual Contributor role.

What you need to succeed:

• Bachelors degree or equivalent in a numerate, technical, or business discipline.

• Minimum 2-5 years’ experience in a similar /related function (e.g., Sales Operations,

Renewals Sales, Account Management, Inside Sales, business forecasting).

• Knowledge on renewal operations (Pipeline management, deal drafting, retention

offers/programs, discount structuring, BU approvals, etc.)

• Experience in operating in an internal customer facing environment (telephone/email

based).

• Demonstrable experience in a role involving ‘critical thinking’: i.e., ability to analyse

issues, make decisions and problem solve self-sufficiently, without requiring ongoing

direction setting. Pragmatic decision making where exceptions are required.

• Experience in performance management --- ability to recognize key performance

indicators, ensure ongoing monitoring and ability to collate information into clear and

succinct management reports.

• Competence with reporting and information management & CRM tools, including MS

Excel, SFDC, or similar analytical and information management applications.

• Experience in a role demonstrating excellent time management, able to analyse workload

and prioritize time based on changing priorities.

• Task-oriented, with focus and drive to complete tasks at hand.

• Able to manage and handle conflict professionally, and to drive to resolution. Strong

influencing skills with the ability to achieve results by leveraging resources not under

your direct control.

Preferred Skills:

• Proven track record of driving renewals/sales operations.

• Strong business communication skill (Good command on written and spoken English)

• Strong excel skills: creating dashboards, ability to automate reports wherever required.

• A proven ability to build strong, trust-based relationships with business partners inside

the organization, and to leveraging all available resources to support the business process

of renewals.

• Good knowledge of operational support delivery business processes.

• Exposure to contract reviews/negotiation/drafting, including Legal