Remote Deployment Associate Customer Onboarding - INTL India

Job Description

Title: Deployment Associate Location: Fully Remote Duration: 3-6 months, with the potential for extension based on performance and achievement of weekly metrics Working Hours: 9am - 6pm central time zone, Monday-Friday (40-hour work week) Pay: 6LPA - 10LPA ( Exact compensation may vary based on several factors, including skills, experience, and education.) Insight Global’s client is actively seeking a Deployment Associate to join their growing team! We're seeking a proactive and detail-oriented professional to help streamline processes, enhance operational capabilities, and ensure seamless documentation and workflows. Supporting back-office operations, this individual will play a key role in guiding customers through the end-to-end process of permit acquisition. They will ensure that the customers who are interested in getting the company’s product are submitting the required information and documentation, reviewing all submissions for completeness and accuracy, entering data into the company's internal system to generate the appropriate permit or documentation, submitting the finalized documents through the utility company portals, and actively monitoring the status of submissions and providing timely updates as needed. KEY RESPONSIBILITIES Day-to-Day Operations: Oversee daily operational tasks to ensure smooth and efficient functioning of processes. Coordinate with various teams to manage operational requirements and address any issues that arise. Client Interaction and Support: Guide clients through the process of submitting necessary information and documentation. Ensure all client submissions meet the required standards and specifications. Data Review and Entry: Review submitted data and documentation for accuracy and completeness. Enter and maintain data in the company's systems to support various operational processes. Documentation and Compliance: Assist in the generation and management of required documentation. Ensure all documentation complies with relevant regulations and standards. Status Monitoring and Updates: Maintain accurate and up-to-date records of project statuses and client interactions. Communicate status updates to internal teams and stakeholders as needed. Process Improvement and Documentation: Identify opportunities for process automation and improvement to enhance operational efficiency. Assist in developing and documenting workflows and processes for operational tasks. Required Skills and Experience 3–5 years of customer service experience in operations, process management, or a related field Strong organizational skills and attention to detail Excellent written and verbal communication skills Proficiency with data management and CRM tools Ability to interpret and analyze technical data and documentation A problem-solving mindset with a focus on continuous improvement Nice to Have Associate’s or Bachelor’s degree in Engineering Experience in a technical field (e.g., civil, electrical, or mechanical engineering) Employees in this role will enjoy a comprehensive statutory benefits package starting on day one of employment, including options for health insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid statutory time off benefits as required under the applicable law of the worksite location. Show more Show less