Relationship Managers - HNI luxury events

Kataliser

5 years

10 - 13 Lacs

mumbai metropolitan region

Posted:3 weeks ago| Platform:

Apply

Skills Required

portfolio design network logistics coordination drive marketing metrics service resolve management eq agile communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Relationship Manager (High Net-Worth Individuals)
Location: MumbaiTeam: Guest Experience & PartnershipsWhat You'll Do

Own the end-to-end client lifecycle for a portfolio of high-net-worth clients (e.g., 40–80 relationships): prospect, propose, negotiate and close — with clear KPIs such as conversion rate, average deal value and revenue per client.
Design and sell tailored premium experiences: produce concise, personalised proposals (e.g., 8–15 per month) that include itineraries, upsells and contingency plans to maximise client satisfaction and revenue.
Manage partner relationships and vendor network: identify, onboard and sustain 15–30 luxury partners (hotels, restaurants, lifestyle brands), negotiate commercial terms and SLAs, and measure partner performance.
Coordinate flawless delivery: own bookings, logistics and on-ground coordination for every experience; use checklists and post-event reviews to keep delivery issues below acceptable thresholds.
Drive measurable growth and loyalty: collaborate with marketing and product to increase referrals and repeat bookings, and track impact through metrics such as referral rate, repeat-booking rate and NPS.
Innovate the offering: pilot new service tiers and curated "wow" moments, run A/B tests or small-scale trials, and use client feedback to iterate quickly.
Maintain exceptional standards: anticipate client needs, resolve issues proactively, protect confidentiality and deliver emotionally intelligent service with consistent attention to detail.

What We’re Looking For

3–5 years of experience in luxury hospitality, concierge services, lifestyle management, premium events, or similar high-touch environments—ideally with exposure to high-net-worth individuals (HNIs) or couples.
A natural ability to sell premium experiences—comfortable on camera and phone, proactive in identifying opportunities, and skilled at converting interest into committed engagements.
High emotional intelligence (EQ): able to read subtle cues, anticipate needs, and deliver thoughtful service even before the client asks.
A partner-management mindset: capable of negotiating, nurturing, and sustaining strong relationships with vendors, and ensuring seamless service delivery through them.
Resourceful and agile: able to think quickly and adapt flawlessly to changes—whether it’s a venue shift, weather surprise, or evolving client preference—while maintaining a polished, calm demeanor.
Exceptional communication skills: fluent in English; proficiency in Hindi/Marathi is a strong advantage for regional interaction and cultural nuance.
Comfortable working in a fast-paced, hyper-growth environment, including flexible hours and weekend/evening shifts to support marquee experiences and client needs.

Skills: communication skills,bookings,high net worth individuals,concierge services,events,guest experiences,luxury sales

More Jobs at Kataliser

Program Manager

New Delhi, Delhi, India

2 - 5 yrs

Salary: Not disclosed

HR Manager - QSR

Bengaluru, Karnataka, India

5 - 8 yrs

Salary: Not disclosed

UI/UX Designer

Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

SQL Server Developer - Jabalpur, Madhya Pradesh

Madhya Pradesh, India

Experience: Not specified

Salary: Not disclosed

Performance Marketing Managers - Funded D2C Start up

Gurugram, Haryana, India

6.0 - 6.0 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.