Relationship Manager

Job Description

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly. Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors! What is on Offer: Best Combination of Salary (₹5.4 - 7.5 LPA) Work with a young & passionate team to excel and make an impact Work closely with the founders Fast Career Growth with fast appraisals and fast salary increase Super passionate team with deep conviction which has stayed together during covid. Very high ownership role in a fast-paced environment Great Culture -> No hierarchy/politics nonsense guaranteed! Growth Path: GM/Director - 35-50 LPA Head - 18-35 LPA Manager - 10-18 LPA Associate - 5-10 LPA About us The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows: Ashish - Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi. Arun - Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore. Chirag - Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee. Roles & Responsibilities: Sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents. Educating members about TravClan and managing 100-200 business accounts. Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively. Healthy retention of agents while growing the volume of Agent's business through TravClan Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc. Effectively managing feedback and escalations from customers and vendors. Hosting country-wide offline and online events & meet-ups of members from time to time. Desired Candidate Profile: Ethical, hardworking, and 'passionate about startups' mindset Disciplined & Process Oriented Prior Sales / Account Management Experience Prior Startup / Travel experience preferred Good understanding of different business verticals Willing to learn more Willing to travel for work Check if you fit in the role- You Must- Love Challenges Enjoy the thrill of closing sales Be comfortable with targets Enjoy speaking to clients on call You Can- Perform consistently Hustle, Hustle, Hustle You Want To- Improve business acumen Improve negotiation skills This role is not ideal for someone who is- not comfortable with sales/targets not okay speaking with customers on call for a minimum of 4-5 hours daily! not good at resolving customer queries or escalations not comfortable with long working hours, i.e. 10-12 hours daily not excited about working on Saturdays (6 days a week) Important Points:  Office Location - Connaught Place, Delhi Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day! Fast pace translates to fast growth and exciting responsibilities. ESOPs - 30% of team members have ESOPs Promotions - 40% of team members get promoted in 2 years Aggressive hikes for top performers - with median hikes ~25% Show more Show less