Operations Intern - 6 Months

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly. Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors! What is on Offer: Work with a young & passionate team to excel and make an impact Work closely with the founders Fast Career Growth with fast appraisals and fast salary increase Super passionate team with deep conviction which has stayed together during covid. Very high ownership role in a fast paced environment Great Culture -> No hierarchy / politics nonsense guaranteed! About us The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows: Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi. Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore. Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee. Job Requirements Handling all bookings and business operations related work Closely working with the suppliers in ensuring timely revert on queries & smooth post booking operations such as booking confirmations, sharing vouchers etc. Ensuring timely payments to suppliers and deliveries to customers. Effectively managing feedback and escalations from customers and vendors. Ensuring customer delight Regular and timely completion of agent KYC Desired Candidate Profile Ethical, hardworking, and 'passionate about startups' mindset Excellent structured problem-solving ability Good understanding of different business verticals Disciplined & Process Oriented Presence of Mind Willing to learn more Is available for 6 months Stipend : Starts at INR 25000 and can go upto INR 40000 by the end of 6 months. 1st Month- INR 25000 2nd Month- INR 25000 3rd Month- INR 25000 4th Month- INR 30000 5th Month- INR 35000 6th Month- INR 40000 Check if you fit in the role- You Must- Be Customer-Centric Enjoy speaking to clients on call Have high ownership to complete your work Be good at negotiating with suppliers You Can- Improve business acumen Improve negotiation skills You Want to- Improve business acumen Improve negotiation skills This role is not ideal for someone who is- not comfortable with tight timelines/targets not disciplined to sit and work not good at resolving customer queries or escalations not comfortable with long working hours i.e. 10 - 12 hours daily not excited about working on Saturdays (6 days a week) Additional Details Office Location- Connaught Place, Delhi Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day! Fast pace translates to fast growth and exciting responsibilities. ESOPs - 30% of team members have ESOPs Promotions - 40% of team members get promoted in 2 years Aggressive hikes for top performers - with median hikes ~25% Show more Show less