Relationship Manager

Relationship Manager From Nursing Background Only  You will be taking care of a complete Relationship Portfolio from MACRO to MICRO Level. At the MACRO level, you have to supervise & strategize the complete Relationship Department in a way so that all the Paid Subscribers (ALL PACKAGES) are getting proper attention, timely services, and the latest updates and there should be a very min or zero ratios of dissatisfied customers in all the packages. 8.   You will be guiding them as a Counsellor and helping them at every stage of their learning journey as a Mentor and you need to assist them throughout the following things a.  Take Welcome Call. (Prefix in Mater Data) b.  Share all information regarding the pack. c.   To share Welcome E-mailer & E-Kit. d.  Get the KYC Submission with Consent. e.   Share Orientation Program details. 9.   You need to take all the welcome calls, coordination, guidance, and counselling as per the allocated students and inform the students about ORIENTATION. 10.        You need to analyse and prepare the monthly performance report of the allocated students based on the tests attempted and their scores. 11.        You will host the HLT session that will be conducted by the subject experts & mentors. 12.        You will have to play the role of bridge between the Paid Subscribers and the company and you have to assist the student at every stage you need to handle all queries, which you will get through email, Watsapp & calls. You have to answer the queries in a very efficient and diplomatic manner to keep the interest of the subscribers always positive for the App and the package. The query response time should be fixed and as minimal as possible. At times, you have to make yourself available beyond regular working hours or on weekly offs/holidays to answer any urgent queries or share any important updates with the Paid Subscribers on the same day. 13.        You must conduct various engagement programs, keep checks and analyse the students’ activities to see the students’ active ratio towards our app and the features. From time to time, you have to make strategies and talk to the inactive students to know the reasons and try your level best to make them active users. 14.        From Time to time, you need to make non-scientific videos, and emails to educate and guide students on the features of the App, Awareness of our Social Media Platforms, etc. like NN Live, Features and benefits of NN for sharing it with Paid Subscribers.  15.         Your department & individual performance will be judged and analyzed by the ratio of Happy Users, Min or Zero Complaints & most importantly good selection ratio in upcoming exams of Paid Subscribers.