Relationship Manager

Job Description

About the Team The Home Loans team at Navi helps customers access housing finance in a simple, fast, and transparent way. The team works closely with customers, builders, and internal teams to ensure smooth loan processing, from application to disbursal. Focused on delivering a great customer experience, the team handles internal and external stakeholders, along with compliance. By combining field presence with strong central support, the team plays a key role in making home ownership easier and more accessible About the Role Sales Relationship Manager – Home Loans Step into the front line of Navi’s digital lending journey. You’ll be the friendly voice that turns a quick tap on the app into a customer’s very first home loan. Your day starts with warm, jargon-free conversations—explaining how the loan works, clearing doubts, and guiding customers through the home loan journey on the app. As soon as questions pop up, you tackle them. The smoother you make the journey, the faster a customer moves from “I’m curious” to “Loan disbursed.” Your success is measured by happy borrowers, quick turnaround, and the trust you earn along the way. What We Expect From You Drive conversions: Make timely, high-quality calls to move customers from “interest” to “loan disbursed.” Own every lead: Log, update, and follow up in the CRM until the query is fully resolved. Build trust quickly: Listen actively, think of quick solutions, and inspire confidence in Navi’s value proposition. Collaborate cross-functionally: Work with internal teams to ensure seamless processing and exceptional service. Champion customer insights: Flag product or process gaps and support continuous improvement initiatives. Deliver against goals: Meet or exceed assigned targets for sales, productivity, quality, and compliance. Must Haves Education: Graduate in any discipline. Experience: 1 – 3 years of high-volume telesales / inside-sales Language skills: Fluency in English, Hindi, and one South-Indian language (Tamil, Kannada, or Telugu). Influencing ability: Proven track record of converting B2C prospects and meeting sales targets. Communication: Clear, confident phone etiquette with strong listening and objection-handling skills. Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email platforms. Customer-first mindset: Detail-oriented, ethical, and committed to delivering a high-quality experience end-to-end. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven: You take ownership, build boldly, and care about making a real difference. You strive for excellence: Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first. Show more Show less