Relationship Manager - Merchant OD

Job Description

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in merchant operations. Roles and Responsibility Manage and maintain relationships with existing merchants to increase business growth. Identify new business opportunities and develop strategies to expand the customer base. Collaborate with internal teams to ensure seamless execution of merchant onboarding and disbursement processes. Develop and implement effective sales plans to achieve business targets. Provide exceptional customer service and support to resolve merchant queries and issues. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Strong knowledge of merchant operations, including onboarding, disbursement, and repayment processes. Excellent communication and interpersonal skills to build strong relationships with merchants and internal stakeholders. Ability to work in a fast-paced environment and meet business targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working in the BFSI industry, preferably in a similar role. Familiarity with regulatory requirements and compliance frameworks governing the banking industry.