Relationship Manager-Large Corporate (Bangalore)

Job Description

Core Responsibilities: Market Assessment and Business Development Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities. Participates as and when required in meetings with key customers, promoters, prospective customers to understand customer needs and use that information to propose possible solutions. Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth. Leverages opportunities to manage complex relationships independently, under the overall supervision of Senior Relationship Managers/Team Leaders. Revenue Generation Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives. Targets product/ industry specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager. Portfolio Management and Deal Structuring Works independently and under the supervision of Senior Relationship Managers/Team leaders in structuring and restructuring of deals to ensure they effectively address the clients financial requirement. Conducts research and collates necessary data for preparing credit proposals in line with customer requirements. Coordinates with CAD and other relevant stakeholders to ensure proposals/ approvals are approved and followed up in an efficient and timely manner. Credit Appraisal Credit Assessment and CAM preparation through detailed analysis Works in close coordination with key stakeholders from Risk Management to ensure adherence to established credit guidelines. Documentation and Compliance Completes all documentation and CRM updation to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance. Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required. Self-Management Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively. Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks. Risk and Internal Control Responsibilities Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by departmental manager. Executes the established internal control systems and compiles the relevant information for departmental audits, as necessary. SECTION IV: KEY INTERACTIONSKey Internal InteractionsPurpose of Interaction Risk Management For coordinating on aspects related to risk management in various deals on a monthly basis to ensure adherence to risk and regulatory framework/ guidelines CMS For coordinating on all technology related aspects related to client interface CAD For coordinating the issue of FL and understanding the changes needed in CAM TBG For ensuring that customer have smooth transaction experience Key External InteractionsPurpose of Interaction Customers For building and maintaining relationships, seek out new business opportunities and understanding the financial needs of the customer to provide suitable solutions SECTION V: KNOWLEDGE & EXPERIENCEKNOWLEDGEMinimum Qualifications Masters degree: CA/MBA/PGDM Professional Certifications N/A Language Skills Written and spoken English is essential Knowledge of local language in regional markets is beneficial EXPERIENCEYears of Experience A minimum of 0-5 years of relevant experience with at least 0-3 years in a similar role Nature of Experience Prior experience in BFSI sector/General industry in Relationship managers role or prior experience as Credit Analyst in financial services industry with a zeal for relationship management SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORSBEHAVIORAL COMPETENCIESCore CompetenciesCompetency NameBehaviors Customer Focus Listens to and demonstrates an understanding of customers stated and unstated needs Delivers customer value through timely and quality execution of tailored customer solutions Develops an understanding of problems and employs existing or new methods to find solutions Professional Entrepreneurship Takes proactive and constructive action at work with little or no direction from others Displays responsibilities for problems, initiatives and tasks that lie within the domain of own role Drive for Results Seeks to understand the rationale for key decisions and understands implication for own role / action Displays a sense of urgency to deliver outcomes as per stated timelines Reacts to challenges by displaying optimistic demeanor Influence and Impact Uses simple persuasion techniques to achieve the desired result / action / commitment from others Responds to stated requirements of internal / external stakeholders by keeping a solution oriented mindset Quality Focus Ensures adherence to quality standards in work / service delivery, identifies opportunity for improvement in routine course of work Adherence to laid down system and procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement Leadership CompetenciesCompetency NameOn Behaviors N/A N/A N/A N/A N/A N/A TECHNICAL COMPETENCIES Technical Competencies Strong communication skills (Written and verbal) Ability to penetrate markets, generate new to bank customers and enhance existing relationships Knowledge of designated products such as Asset Business, Savings Account, Current Account, Term Deposit etc. Ability to understand customer behavior Section VII: AUTHORIZATIONDocumented by Date Reviewer Date Approver Date