Relationship Manager

As a Sky Phygital - Relationship Manager, you will be the ambassador of our banks exceptional customer service. Your role is vital in creating a positive and welcoming environment for customers, fostering strong relationships, and providing support from our branches. You will be instrumental in enhancing customer satisfaction and contributing to the banks success.

• Bachelors degree in Business, Finance, or a related field, with a focus on customer service.
• Minimum 2 years of experience in customer relationship management or support roles, preferably in banking.
• Exceptional communication skills, both verbal and written, with a customer-centric mindset.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Proficiency in digital tools and platforms for customer engagement and relationship management.
• Ability to work independently and manage a high volume of customer interactions.
• Good understanding of banking products and services, or a willingness to acquire this knowledge.
• Excellent organizational skills and a meticulous attention to detail.
• Flexibility to work in a dynamic environment, including shifts and weekends as needed.
• A positive, enthusiastic, and service-oriented attitude, passionate about delivering exceptional customer experiences.

• Greet and engage customers with a friendly and professional attitude, creating a positive first impression.
• Address customer inquiries promptly, offering accurate information on our products and services.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Build long-term relationships with customers, understanding their needs and preferences.
• Collaborate with internal teams to ensure a smooth customer journey, bridging digital and physical interactions.
• Stay informed about the banks latest offerings and communicate these to customers effectively.
• Conduct regular feedback sessions to gather insights and improve our services continuously.
• Maintain strict adherence to bank policies and procedures, ensuring security and confidentiality.
• Assist in cross-selling and upselling bank products, maximizing customer value.
• Maintain accurate records of customer interactions and provide insightful reports to management.