Relationship Manager (Fresher)

Siddhivinayak Precast Pipes P Ltd

0 - 5 years

2 - 3 Lacs

pune akurdi

Posted:1 month ago| Platform:

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Skills Required

relationship management customer relationship product management customer service customer relationships customer retention crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Build and nurture strong customer relationships through effective communication.
Resolve customer inquiries and complaints promptly and professionally.
Collaborate with internal teams including sales, operations, and product management to ensure customer needs are met.
Provide product knowledge and assistance to customers to enhance their experience.
Monitor customer feedback and provide actionable insights for service improvement.
Manage customer accounts and ensure timely follow-ups.
Implement customer retention strategies to boost loyalty and satisfaction.
Generate reports and analyse customer data to identify trends and improvement areas.
Assist in developing and implementing customer service policies and procedures.

Qualifications and Skills:

Bachelor's degree in Business Administration, Marketing, or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in CRM software and Microsoft Office Suite.
Ability to multitask and manage time effectively.
Strong analytical skills to interpret customer data and feedback

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