Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
We are looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers. In this role, you will ensure exceptional customer satisfaction by resolving inquiries, addressing feedback, and offering personalized solutions. You will act as a key liaison between the customers and internal teams to enhance the overall customer experience. Key Responsibilities: Build and nurture strong customer relationships through effective communication. Resolve customer inquiries and complaints promptly and professionally. Collaborate with internal teams including sales, operations, and product management to ensure customer needs are met. Provide product knowledge and assistance to customers to enhance their experience. Monitor customer feedback and provide actionable insights for service improvement. Manage customer accounts and ensure timely follow-ups. Implement customer retention strategies to boost loyalty and satisfaction. Generate reports and analyse customer data to identify trends and improvement areas. Assist in developing and implementing customer service policies and procedures. Qualifications and Skills: Bachelor's degree in Business Administration, Marketing, or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Proficiency in CRM software and Microsoft Office Suite. Ability to multitask and manage time effectively. Strong analytical skills to interpret customer data and feedback
We are looking for an experienced HR Executive to oversee various HR functions in our organization. The ideal candidate will be responsible for talent acquisition, employee relations, performance management, and ensuring that HR processes are compliant with company policies and labour laws. Key Responsibilities: Recruitment & On boarding: Lead recruitment efforts for all open positions. Source candidates through various channels (job boards, social media, referrals). Conduct interviews and coordinate the hiring process. Facilitate new employee orientation and on boarding. Employee Relations: Address employee concerns, grievances, and conflicts. Foster a positive work environment and enhance employee engagement. Implement employee recognition programs and initiatives. Performance Management: Assist in setting up performance evaluation systems. Monitor and track employee performance. Organize training and development programs to address skill gaps. HR Administration: Maintain employee records, documentation, and databases. Ensure compliance with labour laws and organizational policies. Process payroll and manage benefits administration. Compliance & Reporting: Prepare and submit reports as required by management. Monitor compliance with local, state, and federal labour laws. Stay updated on HR best practices and changes in labour regulations. Qualifications: Master's degree in Human Resources, Business Administration, or a related field. 4 to 8+ years of experience in an HR role. Strong understanding of HR best practices, labour laws, and employee relations. Excellent communication and interpersonal skills. Proficient in HR software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality. Skills: Recruitment & Talent Acquisition Employee Engagement Conflict Resolution Performance Management Microsoft Office Proficiency Compensation & Benefits: Competitive salary based on experience. Health insurance. Paid time off and holiday benefits. Training and development opportunities. Gender: - Male Note: - Candidates who are from Manufacturing Company Background are 1st Priorities
Key Responsibilities: Estimating & Costing: Prepare bill of quantities (BOQ) Estimate project costs and monitor budgets Track material, labour, and equipment costs Tendering & Contracts: Assist in preparing tender documents Analyse contractors' bids and advise on contract awarding Handle contractual claims and variations Site & Project Monitoring: Verify contractor bills and ensure work matches BOQ Conduct site measurements Maintain cost control during construction Reporting & Documentation: Maintain records of costs, payments, and progress Report to project managers, engineers, and clients Valuation & Payments: Conducts interim valuations. Certifies contractor payments and final accounts. Recommended Skills: Proficiency in Auto CAD , MS Excel , and quantity take-off too ls Familiarity with standard codes like IS codes, CPWD, PWD, or FIDIC Understanding of construction drawings and specifications Basic knowledge of Primavera or MS Project (for planning) Qualification: B.E. in Civil Engineering / Diploma in Civil Engineering. Experience: 3 to 5 Years Location : Nigdi, Pune, Maharashtra (Residing in PCMC Area). Preferred candidate : Female(Married)
Monthly Target achievement _ Product wise , set by the management Cold calls to construction sites _ builders & infrastructure Identify the potential of the customer Understand the credit worthiness of customer Introduce our range of products & explain the qualitative advantages Involve seniors to close the deal Follow up for repeat sales Field reporting time between 9.30 to 9.45 AM & closing time after 6.00 PM Attend weekly review meetings on every Monday Minimum 4~6 qualitative calls per day as per JCP (Weekly Journey Cycle Plan) Attendance & daily reports to be punched in company provided app KRA (Key responsible area)of TSH : - Extensive Site visits Generate Sales leads Sales target achievement Collection of outstanding Repeat sales order MIS Relationship building with customers Increase in Market share & SOW percentage