Relationship Manager - DSA Partnerships

Role Overview:

The Relationship Manager will support the City Lead in driving business growth through the DSA channel. This role involves managing day-to-day operations, coordinating with DSAs, and ensuring smooth execution of strategies to achieve revenue and performance targets.

Key Responsibilities:

Operational Support:

• Assist the City Lead in managing the DSA portfolio and ensuring target achievement.
• Monitor daily lead flow, eligibility rates, and loan disbursal performance.

• Stakeholder Coordination:

• Act as a liaison between DSAs and internal teams to resolve operational issues.
• Build and maintain strong relationships with DSA partners to enhance business engagement.

• Performance Tracking:

• Track key performance metrics such as eligibility rates, average ticket size (ATS), and approval-to-disbursal conversion rates.
• Provide regular updates and reports to the City Lead on channel performance.

• Market Analysis:

• Gather insights on competitor practices in the DSA ecosystem.
• Provide inputs on opportunities for improving policies and processes.

• Process Optimization:

• Support in streamlining the digital journey for DSAs and customers.
• Identify gaps in the DSA experience and propose actionable solutions.

• Training and Development:

• Facilitate the onboarding and training of new DSA partners.
• Educate DSAs about new policies, products, and process enhancements.

Key Skills and Competencies:

• Strong communication and relationship management skills.
• Ability to analyze data and derive actionable insights.
• Familiarity with personal loan underwriting processes and DSA operations.
• Proficiency in using CRM tools and other business management software.
• Problem-solving mindset with a focus on operational excellence.

Qualifications and Experience:

• Bachelors degree in Business, Finance, or a related field.
• 2-4 years of experience in financial services, preferably in the DSA channel or a similar role.
• Knowledge of personal loan products and the digital lending ecosystem is an added advantage.

Key Performance Indicators (KPIs):

• Lead-to-disbursal conversion rates.
• Improvement in DSA partner engagement and satisfaction.
• Timely resolution of operational issues.
• Achievement of assigned revenue targets through the DSA channel.

Note: Candidates must know how to drive, possess a valid Driving License (DL), and have their own vehicle. They should also be flexible to work from DSA offices whenever required.