Relationship Manager BBG-Portfolio

Job Description

Job Requirements Role/Job Title:Portfolio Relationship Manager - Business Banking Business:Retail Banking Function/ Department:Business Banking Place of work:Multi - Locations Roles & Responsibilities Portfolio Hygiene like Renewal of cases along with opportunity for enhancement of limits, Interest/Overdue servicing to reduce further flow into delinquency/NPA, Deferral dues closure, etc. Driving sales and relationship management teams for new customers acquisition and deepening of relationship through CMS, trade/Fx and Working capital requirements; grow the business banking book Developing micro market and segment related solutions along with product teams to give differentiated proposition to customers Driving service architecture through seamless integration of various channels supporting the business including branch banking, phone banking etc. Building collaborative work culture between branch, assets team and support structure. Secondary Responsibilities Deepen relationship with customer and proactively own, respond, uncover and anticipate future needs and expectations Introduces solutions to clients in building and strengthening an effective portfolio Work closely with Case managers on the on-boarding and retention of clients Identifies cross-sell opportunities to deepen and increase share of wallet Maximizes client experience by proactive sharing market updates, trend and intelligence Execution of strategic initiatives launched centrally Network with clients to identify avenues for new business opportunities Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and processes Key Success Metrics Renewal due resolved, CASA and Fee income generation, Irregularity resolution, Deferral closure, NTB Cases done, Onboarding & Activation, Product deepening Show more Show less