Relationship Manager

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel.About the RoleThe Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience.Key ResponsibilitiesDevelop and maintain business relationships with select group of customers through individualized customer serviceHandle customers queries and provide superior service to the mapped customersEnsure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are metDeepen the existing relationships by cross selling the Banks products and services/ third party productsAchieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organizationResponsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbersEnsure achievement of month end enhancement disbursementsQualificationsGraduate/ MBA (Marketing) preferred2 - 5 years of experience in the BFSI sectorRole ProficienciesFor successful execution of the job, a candidate should possess the following:Knowledge of industry, technology, marketing, and product trendsKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to handle pressure and meet deadlinesStrong Excel and database manipulation skills, financial and statistical analysis skill