Relationship Manager

Key Deliverables:

• Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts.
• Drive improvement in collection efficiency across 060 and 6090 day cycles.
• Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue.
• Conduct regular service camps and coordinator meets to promote engagement and visibility.
• Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing).
• Efficiently manage virtual account details and payment postings to minimize suspense accounts.

Role Responsibilities:

• Act as a single point of contact for corporate customers throughout the lifecycle of their telecom services.
• Maintain and strengthen customer relationships, resolving issues proactively to prevent escalations.
• Track and report revenue performance and customer satisfaction metrics across services.
• Collaborate with partner teams to ensure seamless delivery and service support.
• Promote digital adoption and drive process improvement initiatives.