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Relationship Manager Airtel

3.0 - 8.0 years

4 - 7 Lacs

Raipur, West Bengal, India

On-site

Key Deliverables: Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts. Drive improvement in collection efficiency across 060 and 6090 day cycles. Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue. Conduct regular service camps and coordinator meets to promote engagement and visibility. Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing). Efficiently manage virtual account details and payment postings to minimize suspense accounts. Role Responsibilities: Act as a single point of co...

Posted 3 months ago

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