3.0 - 8.0 years

4 - 7 Lacs

Raipur, West Bengal, India

On-site

Key Deliverables: Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts. Drive improvement in collection efficiency across 060 and 6090 day cycles. Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue. Conduct regular service camps and coordinator meets to promote engagement and visibility. Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing). Efficiently manage virtual account details and payment postings to minimize suspense accounts. Role Responsibilities: Act as a single point of contact for corporate customers throughout the lifecycle of their telecom services. Maintain and strengthen customer relationships, resolving issues proactively to prevent escalations. Track and report revenue performance and customer satisfaction metrics across services. Collaborate with partner teams to ensure seamless delivery and service support. Promote digital adoption and drive process improvement initiatives.

Posted 20 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.