3.0 - 8.0 years

4 - 7 Lacs

Raipur, West Bengal, India

On-site

Key Deliverables: Ensure 100% adherence to service level agreements (SLAs) and business processes for corporate accounts. Drive improvement in collection efficiency across 060 and 6090 day cycles. Manage upselling and cross-selling opportunities for mobile, fixed line, and data services to reduce churn and enhance revenue. Conduct regular service camps and coordinator meets to promote engagement and visibility. Monitor account health metrics like complaint ratio, visit adherence, and adoption of digital tools (self-care, e-bill, paperless billing). Efficiently manage virtual account details and payment postings to minimize suspense accounts. Role Responsibilities: Act as a single point of co...

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Business Intelligence Analyst - Data Analyst Wolters Kluwer

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The Data Service Business Intelligence Analyst at Wolters Kluwer, Fulfillment Center of Excellence will focus on quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The role involves auditing legal fee and expense invoices submitted by law firms and vendors to ensure prompt, accurate, and efficient processing. As a Business Intelligence Analyst, you will provide guidance to internal partners, particularly the CIOx Data Science Team. Your expertise in legal practice areas and billing best practices will be crucial in building accurate artificial intelligence models for legal bill review. Your responsibilities will include extracting core legal concepts from in...

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