Relationship Executive-Sales & Marketing-Indore

Job Description

Primary responsibilities: Parent Relationship Management: · Ensure all parents are aptly welcomed and comfortably seated. · Effectively address/resolve parents’ enquiries across mediums i.e. in-person, over the phone, email, company website etc. · Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight · Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc. · Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution. · Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available. · Ensure ambient and parent friendly environment of the front office area with assistance from the admin department. · Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc. Sales and Marketing: · Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities. · Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions. · Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs · Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan · Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc. · Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively. · Conduct Campus tour for parents for enhanced experience. · Ensuring First Time Right implementation of all processes and policies. Administrative Responsibilities · Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines · Should be effective planner and organize the day to ensure all opportunities are maximized · Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required. Enhance Business Acumen: · Should assimilate and consistently enhance knowledge on Policies / Procedures /Systems and tools for the Centre/Organization · Must be aware of the past sales trends and records and consistently upgrade ones understanding. · Should take responsibility of educating and training the new relationship executives. Job Type: Full-time Pay: ₹250,000.00 - ₹600,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Morning shift Work Location: In person