Regional Service Delivery Manager

Role - Regional Service Delivery Manager

Company: Accel IT Services, a division of Accel ltd.

About Us:

Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country.

Position Overview:

We are hiring a highly experienced and strategic Regional Service Delivery Manager to take care of key accounts in a region to addres and ensure Service operations SLA and other performance parameters are met with an acceptable CSAT level. Candidate Should have strong customer interface addressing process, people and operational issues and a provel talent in leading large-scale service delivery teams.

Key Responsibilities:

• Lead and manage regional service delivery operations, ensuring consistent and high-quality service across the regions.
• Develop and implement effective service delivery strategies and policies in alignment with company objectives and customer expectations.
• Oversee regional service delivery managers, providing leadership, support, and performance management.
• Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement and implement corrective actions.
• Collaborate with clients to understand their needs and ensure service delivery meets or exceeds their expectations.
• Drive innovation and continuous improvement in service delivery processes, leveraging new technologies and best practices.
• Manage regional service delivery budgets, ensuring cost-effective operations and optimal resource utilization.
• Ensure compliance with industry standards, regulatory requirements, and internal policies.
• Act as the primary escalation point for critical service issues, ensuring prompt and effective resolution.
• Report to senior leadership on service delivery performance, challenges, and strategic initiatives.

Required Qualifications:

• Bachelors degree in IT, Business Administration, or a related field. A Masters degree is preferred
• Minimum of 10 to 14 years of experience in IT service delivery, with at least 5 years in a senior leadership role.
• Good in stake holders management at differel level including key management personnel.
• Strong analytical and problem-solving abilities

Perks and benefits

• Competitive salary and benefits package.
• Opportunity for continous professional growth and development.
• A collaborative and supportive work environment.