Regional Service Delivery Manager

As a qualified candidate with a Btech/BE/Mtech degree and a minimum of 5 years of experience, you will be responsible for operational management, team leadership, and customer support in the region of Mumbai. In the role of Operational Management, you will oversee and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. It will be your responsibility to ensure that service-level agreements (SLAs) are met or exceeded and to manage the inventory and logistics of VSAT equipment in the region. You will also be expected to demonstrate strong leadership skills in managing a team of field engineers and technical support staff. This will involve leading, training, and mentoring team members, coordinating schedules and workloads, as well as conducting performance appraisals. Moreover, you will need to ensure that all team members adhere to safety and quality standards. In terms of Customer Support, you will serve as an escalation point for critical customer issues and collaborate closely with the customer support team to promptly resolve technical issues. Building and maintaining positive relationships with key customers and stakeholders will also be a crucial aspect of your role. Overall, your role will require a combination of technical expertise, leadership skills, and customer-centric approach to ensure the smooth operation and customer satisfaction within the VSAT services in the Mumbai region.,