Regional Manager -East Region

Job Role

Key Responsibilities

2) Building and Maintaining strong relationship with Key Accounts assigned, understanding their expectations from Mosil, and ensuring their satisfaction and long term trust in Mosil's products and services.

3) Act as the primary point of contact for key customers, addressing their enquiries, resolving issues, and proactively identifying opportunities for upselling and cross selling.

4) Internalize Mosil's Quadra approach, and demonstrate its use in every solution recommended to customers, thereby establishing Mosil and self's image as a valuable partner who helps them identify their challenges and partners in shaping a solution. Prepare and present Techno-Commercial benefits accrued by customers through Mosil solutions, to them and help Mosil build a repository of valuable testimonials and case histories of successful solutions.

5) Negotiating pricing and payment agreements, ensuring mutually beneficial terms for both, company and customers.

6) Work hand in hand with internal teams of Technical Support, Product Development, Logistics and others, to deliver exceptional customer experience and meet their expectations.

7) Conduct product demonstrations and Seminars at key customer's premises, as and when required.

8) Develop strong relationship with Business Partners, leverage their relations with customers and their logistics support as an important resource, and create a win-win relationship with them. Appoint new BPs as per Mosil's guidelines wherever necessary.

9) Building long term and strong relationships with influencers among customers, and help your seniors to develop peer-to-peer relationship with them.

Description

a) Establish sales objectives by forecasting and developing annual sales quotas for Target industries and Market Segments.

b) Prepare and adhere to the Sales Budget for the year, quarterly forecast of sales, monthly sales commitment to ensures yearly sales targets are achieved.

c) Follow-up of all leads through various stages to ensure planned movement.
d) Implementing structured sales programs by developing field sales action plans.

2) Retain and Manage Existing Customers

a) Establishing and maintaining long lasting customer relationship.

b) Undertaking customer engagement initiatives

3) Service

a) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution as per the customer service process b) Ensure an excellent standard of service and a high level of customer satisfaction is
maintainedc) Work with all the Business Partners and/or internal colleagues as required, to resolveproblems, facilitate solutions and enhance customer service offerings

4) Identify Product Development

2) Experience Overall 12-20 Years

3) Skills Planning & Organizing, Administration & Management, Leadership, Communication &
Interpersonal skills, Result Orientation, Flexibility, experience in use of a CRM will bepreferred.

4) Knowledge - Knowledge of principles & methods of sales and marketing

5) Specific Work Requirements ( if any) Knowledge of a wide range of marketing techniques and concepts, Ability to respond well to pressure, Think creatively, Influencing Skills, Integrity, Willingness to travel

Kindly Note

Candidates based in