Regional HR Manager (Frontend Retail)

Role & responsibilities

HR Operations & Business Partnering

• Act as the HR business partner for retail stores and front-end operations within the region.
• Partner with Regional Business teams and Store Managers on manpower planning, workforce optimization, and people issues.
• Provide on-ground HR support aligned with business and customer experience goals.
  

Talent Acquisition & Workforce Planning

• Drive end-to-end recruitment for front-end retail roles including sales, customer service, and store operations.
• Ensure timely hiring, onboarding, and deployment of store staff to meet business requirements.
• Manage attrition, staffing ratios, and seasonal workforce needs.
  

Employee Relations & Compliance

• Handle employee relations matters including grievances, disciplinary actions, and conflict resolution.
• Ensure compliance with labor laws, statutory requirements, and internal HR policies across all stores.
• Manage audits, inspections, and statutory documentation at the regional level.
  

Performance Management & Capability Building

• Drive performance management processes for front-end teams, including goal alignment and performance reviews.
• Support training and capability-building initiatives for store staff and frontline leaders.
• Identify skill gaps and partner with L&D teams to deliver targeted interventions.
  

Engagement & Culture

• Drive employee engagement initiatives to improve morale, retention, and productivity.
• Support communication, rewards, and recognition programs for retail teams.
• Promote organizational values and a customer-first culture at the store level.
  

Reporting & Regional HR Governance

• Track and report HR metrics including attrition, hiring, absenteeism, and engagement scores.
• Maintain regional HR dashboards and ensure timely data reporting to corporate HR.
• Ensure consistent HR practices and governance across all retail locations in the region.