Regional Collection Manager- Mumbai (180+ DPD)

About

Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible.

Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners.

• Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year

(Silver)

• ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing •Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services •Winner of G20 Digital Innovation Alliance – Best Startup in Fintech •Great Place to Work Certified

Job Summary:

The Regional Collection Manager will be responsible for overseeing and managing the collections function across assigned regions. The role involves driving collection strategies, leading a team, ensuring recovery targets are met, maintaining portfolio health, and adhering to compliance standards while ensuring customer centricity.

Key Responsibilities:

• Manage and oversee collections operations within the assigned region.
  
• Achieve monthly, quarterly, and annual collection and recovery targets.
  
• Monitor delinquency trends, identify risk accounts, and implement corrective action plans.
  
• Lead, guide, and motivate a team of Collection Managers, Team Leaders, and Field Executives.
  
• Ensure adherence to all regulatory and compliance guidelines in collection practices.
  
• Regularly review MIS, portfolio performance, and escalate critical issues.
  
• Collaborate with business, risk, and legal teams for effective resolution of overdue accounts.
  
• Conduct periodic training, performance reviews, and audits of collection teams.
  
• Handle escalations and ensure customer interactions are conducted professionally.
  

Key Requirements:

• Graduate/Postgraduate with a minimum of

  710 years of experience

  in collections, preferably in NBFC/BFSI sector.
• Proven track record in managing large teams and achieving collection targets.
  
• Strong knowledge of collection processes, legal guidelines, and regulatory norms.
  
• Excellent leadership, analytical, and communication skills.
  
• Ability to work under pressure and manage multiple priorities.
  
• Willingness to travel extensively within the region.