Regional Business Head- Tele Sales_Life Insurance

Job Description

Role & responsibilities Strategy Development & Implementation: Undertake strategic planning on achieving sales targets Ensure monitoring and analysis of performance of each Group/ cluster against identified targets Implement incentive schemes Provide inputs for product improvements, new product launches and improvement in sales processes Strengthen relationship with partners / Distributor Build, Manage & enhance relationship with the partner/ Distributors Maintain clear communication with the partner/ Distributors Sales growth and cost management Ensure achievement of sales targets Ensure successful launch of new products and marketing promotional campaigns Review monthly sales targets and discuss with on backlog, customer feedback, and other insights from the team Customer satisfaction and retention Monitor satisfaction of the customers through a customer satisfaction index based on parameters such as customer complaints, persistency, etc. Ensure Company provides superior sales experience to its customers People Management Develop the recruitment and training plan for the team in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan Troubleshoot and resolve critical people related issues Take responsibility for development of team members and planning for succession, acting as mentor and coach and taking follow up action to ensure employee satisfaction and motivation Achieving activity target for the year Ensure Business Generation from branches mapped to phone team and achieve team productivity there by achieving target. Maintain quality service standards through all the teams Campaign management Support model Ensuring bank branch queries, customer engagement for product details & closure Along with service to customers and distributor Ensure penetration and activation in branches/POS/Agents along with business Weekly review and monitoring the TLs/ABHH on all running campaigns as per SLAs Ensure regular training and handholding by the TL/ABH to their team Best practice sharing across verticals Ensure effectiveness of campaigns Ensure process efficiencies Campaign analysis