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IDFC FIRST Bank logo

Regional Branch Operations & Service Manager

5 - 10 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

service compliance audit monitoring assessment score training efficiency drive support reporting leadership management engineering technology

Work Mode

Remote

Job Type

Full Time

Job Description

Job Requirements

Role/Job Title:

Regional Branch Operations & Service Manager.

Function/Department:

Regional Operations & Service Management.

Job Purpose

The role will help the organization and unit in maintaining a robust operational & service compliance culture at all the urban branches by ensuring regular branch visits to identify Gap, areas of improvement and working closely with the branch to close the same.

Roles & Responsibilities

  • Branch Audit for Operations & Service Compliance.
  • Work closely with branches to ensure that all gaps identified during the ROSM visit are closed by the branch.
  • Monitor branch on critical service and operational parameters through remote monitoring of critical transactions.
  • Ensure all the branches are visited for assessment as per the plan.
  • Work closely with the branches to ensure that they secure a good score in internal audit rating.
  • Conduct Training programs for branches to improve operational compliance and efficiency at branches
  • Drive and work with the branches in the region to secure a good score on the Branch Operational & Service Index.
  • Render support and guide Region & Branch SPOC for new branch preparation & launch.

Secondary Responsibilities

  • Take up regional-level projects to drive improvement in various operations & service areas.
  • TAT, FTR complaint resolution, Timely and correct reporting on critical operations parameters.

Managerial & Leadership Responsibilities

  • Stakeholder Management & Timely Completion of the Tasks.

Educational Qualifications

Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.Post-graduation: MBA, PGDM.

Experience:

5-10 Years of similar domain experience.

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IDFC FIRST Bank logo
IDFC FIRST Bank

Banking and Financial Services

Chennai

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